RenewityRMA

RenewityRMA

Renewity Systems
+
+

Related Products

  • Serviceaide
    139 Ratings
    Visit Website
  • FrameworkLTC
    48 Ratings
    Visit Website
  • Bryt Software
    19 Ratings
    Visit Website
  • Flowlens
    39 Ratings
    Visit Website
  • KORONA POS
    222 Ratings
    Visit Website
  • rezStream Cloud PMS
    124 Ratings
    Visit Website
  • ManageEngine ServiceDesk Plus
    1,725 Ratings
    Visit Website
  • PolyPM
    59 Ratings
    Visit Website
  • SurveySparrow
    3,013 Ratings
    Visit Website
  • Frontegg
    383 Ratings
    Visit Website

About

Define and implement your processes for returns management and product service in record time. Have complete visibility and control over your service operations. Monitor, measure and improve your service operations with ease. Improve the productivity of your product service team and dramatically reduce service times. Setup a customer portal on your website to allow customers to submit RMAs and see their status, enter Tickets, and browse a knowledge base of articles and documents. Customize all aspects of the returns and service process, with custom data, screens, roles, stages, workflow, automation and reporting. Implement one or many processes for different types of RMAs or different product lines and change and refine them anytime, without coding. We have helped many manufacturing companies in different industries with very different product lines define and implement their specific returns and service management tracking solutions.

About

Ticketing often involves working with a wide variety of different classes of data. A ticket can contain anything from general inquiries to confidential personnel data. That is why Znuny has a thorough concept of rights and roles that regulates access to individual areas. As the center of your communication with customer Znuny uses different entities to interact with. Znuny offers the possibility to tie business processes and tickets together. This way, business processes can first be designed in the system and then be implemented within the tickets. This knowledge database is also integrated into the customer self-service portal and can be accessed by customers at any time.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Manufacturing companies in need of a solution to streamline operations, leverage resources and increase profit margins

Audience

Organizations in need of a Help Desk solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

Free
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Renewity Systems
Founded: 2005
Canada
www.renewityrma.com

Company Information

Znuny
Founded: 2012
Germany
www.znuny.org/en

Alternatives

Alternatives

ServiceManager

ServiceManager

ServiceCentral Technologies
TeamTracks

TeamTracks

Renewity Systems
Focus Desk

Focus Desk

Focus Telecom

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Salesforce
Zendesk

Integrations

Salesforce
Zendesk
Claim RenewityRMA and update features and information
Claim RenewityRMA and update features and information
Claim Znuny and update features and information
Claim Znuny and update features and information