Wix Answers

Wix Answers

WixAnswers.com
+
+

Related Products

  • Universal Knowledge
    16 Ratings
    Visit Website
  • Axero
    219 Ratings
    Visit Website
  • Zendesk
    8,478 Ratings
    Visit Website
  • Acadia
    3 Ratings
    Visit Website
  • MyHub Intranet Software
    66 Ratings
    Visit Website
  • kama.ai
    9 Ratings
    Visit Website
  • Redlist
    64 Ratings
    Visit Website
  • Bigly Sales
    7 Ratings
    Visit Website
  • DialerAI
    5 Ratings
    Visit Website
  • Aircall
    1,838 Ratings
    Visit Website

About

Oracle Knowledge Management provides information in an efficient, consistent way across all channels. The solution, with its superior search capabilities, speeds up issue resolution for call center agents and helps customers find the answers they need to increase customer satisfaction and loyalty. Increase the speed at which you develop information to support your customers and call center agents. Create knowledge articles and other materials with an easy-to-use authority tool and rich media support to quickly deliver the most appropriate answers where needed. Gain efficiencies and scale with easy-to-build, point-and-click custom templates that you can use to create announcements, news, FAQs, guides, and more. Use a broad set of content contributors to build the best possible knowledge repository. Let your subject matter experts view, comment on, and approve updates using a workflow engine that efficiently manages the content creation process.

About

Wix Answers is the industry’s first unified customer support platform. With all support channels built into a single platform, agents are more efficient and teams can gain deeper insights into their operations. Wix Answers uses a centralized, AI-powered approach to knowledge management that makes customers self-reliant, agents more effective, and organizations run more smoothly.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies searching for a Knowledge Management platform

Audience

Mid-market and Enterprise, along with SMBs that are scaling rapidly and looking for a solution to grow as they grow.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$80/month/per user
$80/month per user. Unlimited package includes all support channels in one platform.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • - Wix Answers has everything from FAQ design to call center ticketing. You will not have to look for another service.

Cons

  • - Can be too pricey for individual business owners with not much feature requirement.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Oracle
Founded: 1977
United States
www.oracle.com/cx/service/knowledge-management/

Company Information

WixAnswers.com
Founded: 2018
Israel
www.wixanswers.com

Alternatives

Alternatives

Web Tracks

Web Tracks

Gritware
KnowledgeBase

KnowledgeBase

LiveChat Software

Categories

Categories

CRM Supported
Customer Service Supported
Help Desk Supported
Issue Tracking Supported
Live Chat Supported
Service Desk Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Not Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

CRM Features

Calendar/Reminder System Not Supported
Call Logging Supported
Document Storage Not Supported
Email Marketing Not Supported
Internal Chat Integration Supported
Lead Scoring Not Supported
Marketing Automation Integration Not Supported
Mobile Access Not Supported
Quotes / Proposals Not Supported
Segmentation Not Supported
Social Media Integration Supported
Task Management Supported
Territory Management Not Supported

Complaint Management Features

Case Management Supported
Complaint Classification Supported
Corrective Actions (CAPA) Not Supported
Customer Complaint Tracking Supported
Feedback Management Supported
Forms Management Not Supported
Issue Tracking Supported
Quality Assurance Management Not Supported
Routing Supported
Self Service Portal Supported
Social Media Monitoring Not Supported
Survey Management Not Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Supported
Email Management Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Workflow Management Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Not Supported
Email Integration Not Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Not Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Not Supported
Issue Scheduling Not Supported
Knowledge Base Supported
Project Management Not Supported
Recurring Issues Supported
Scheduling Not Supported
Task Management Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Not Supported

Service Desk Features

Change Management Not Supported
CMDB Not Supported
Incident Management Supported
IT Asset Management Not Supported
Knowledge Base Supported
Mobile Access Not Supported
Procurement Management Not Supported
Remote Control Not Supported
Self Service Portal Supported
SLA Management Supported

Integrations

Crowdin Not Supported
Easyflow Not Supported
EvaluAgent Not Supported
HelpShelf Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Jira Not Supported
Jira Work Management Not Supported
Klaus Not Supported
Kleene Not Supported
Oracle Cloud CX Supported
Oracle Intelligent Advisor Supported
Oracle Service Supported
Salesforce Not Supported
Slack Not Supported
Unbabel Not Supported
Wix Logo Maker Not Supported
Zapier Not Supported
enabley Not Supported

Integrations

Crowdin Supported
Easyflow Supported
EvaluAgent Supported
HelpShelf Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Jira Supported
Jira Work Management Supported
Klaus Supported
Kleene Supported
Oracle Cloud CX Not Supported
Oracle Intelligent Advisor Not Supported
Oracle Service Not Supported
Salesforce Supported
Slack Supported
Unbabel Supported
Wix Logo Maker Supported
Zapier Supported
enabley Supported
Claim Oracle Knowledge Management and update features and information
Claim Oracle Knowledge Management and update features and information
Claim Wix Answers and update features and information
Claim Wix Answers and update features and information