OFORK vs. atSpoke Comparison


OFORK OFORK - Kim-KI	atSpoke	+	+
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About OFORK is an open-source ticket system for IT support, help desk teams, customer service, and service organizations that need structured ticket handling, on-premise deployment, and strong data control. The system helps teams manage support requests with tickets, queues, priorities, status, roles, customer information, FAQ and knowledge base content, templates, and automation rules. OFORK can be operated on your own infrastructure, making it suitable for organizations with privacy, compliance, and internal IT requirements. OFORK is modular and extensible. It can be adapted through add-ons, integrations, professional services, and custom development. This makes it suitable for companies, public institutions, managed service providers, and support teams with individual workflows. With optional Kim AI modules, OFORK can support ticket search, FAQ search, incoming email analysis, form assistance, and AI-assisted support automation. The OFORK Process Autopilot can create workflows fr	About atSpoke is your ticket to a better, faster service desk. Turn messy Slack IT support channels into a convenient service desk. Auto-resolve 40% of all tickets immediately with AI. Automatically triage, classify and assign service tickets with AI. Trigger actions across tools within tickets with integrations. atSpoke is a modern workplace service desk that eliminates traditional IT ticketing complexity for better, faster internal support. Powerful ticketing designed for usability, built for speed, used by every team. Machine learning that automates both knowledge and service requests. Conversational ticketing built to work with Slack, Teams, email, web and SMS. Integrations across your tech stack to get more done from within tickets. Purpose built to work with Slack for the best chat experience. No onboarding needed—every employee can use atSpoke in seconds. Increased efficiency with AI that automates repetitive agent tasks.
Platforms Supported Windows Not Supported Mac Not Supported Linux Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience IT support teams, help desk teams, customer service departments, managed service providers, public institutions, and organizations looking for an open-source, on-premise ticket system with strong data control, extensibility, and AI-assisted workflow automation.	Audience Companies that provide employee support
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $0 OFORK is available as an open-source ticket system with a free version. Professional support, hosting, services, custom development, add-ons, and optional AI modules are available separately. Free Version Supported Free Trial Not Supported	Pricing $4 per user per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information OFORK - Kim-KI Founded: 2018 Germany o-fork.com	Company Information atSpoke Founded: 2017 United States www.askspoke.com
Alternatives UseResponse	Alternatives Text Text Inc.
Richdesk	Pylon
Clear Slate	Tidio
CalicoDesk	BoldDesk Syncfusion
Dispatch Tickets View All	Sympoq Escon ltd View All
Categories Help Desk Supported	Categories AI Customer Service Supported AI Customer Support Agents Supported Artificial Intelligence Supported Chatbot Supported Conversational AI Supported Help Desk Supported
Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Not Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Not Supported Multi-Channel Communication Not Supported Multiple Brands / Products Not Supported Network Monitoring Not Supported Real-time Chat Not Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported	Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Not Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Not Supported Ticket Management Supported Show More Features Artificial Intelligence Features Chatbot Supported For eCommerce Not Supported For Healthcare Not Supported For Sales Not Supported Image Recognition Not Supported Machine Learning Not Supported Multi-Language Not Supported Natural Language Processing Not Supported Predictive Analytics Not Supported Process/Workflow Automation Supported Rules-Based Automation Not Supported Virtual Personal Assistant (VPA) Not Supported Conversational AI Features Code-free Development Not Supported Contextual Guidance Not Supported For Developers Not Supported Intent Recognition Not Supported Multi-Languages Not Supported Omni-Channel Not Supported On-Screen Chats Not Supported Pre-configured Bot Supported Reusable Components Not Supported Sentiment Analysis Not Supported Speech Recognition Not Supported Speech Synthesis Not Supported Virtual Assistant Not Supported
Integrations Asset Panda Not Supported BambooHR Not Supported Confluence Not Supported Dropbox Not Supported Gmail Not Supported Jamf Now Not Supported Jamf Pro Not Supported JupiterOne Not Supported Microsoft Outlook Not Supported Microsoft Teams Not Supported Okta Not Supported PagerDuty Not Supported ServiceNow Not Supported Slack Not Supported Speak Not Supported Trello Not Supported Workato Not Supported Workday HCM Not Supported Zapier Not Supported Zoom Not Supported Show More Integrations	Integrations Asset Panda Supported BambooHR Supported Confluence Supported Dropbox Supported Gmail Supported Jamf Now Supported Jamf Pro Supported JupiterOne Supported Microsoft Outlook Supported Microsoft Teams Supported Okta Supported PagerDuty Supported ServiceNow Supported Slack Supported Speak Supported Trello Supported Workato Supported Workday HCM Supported Zapier Supported Zoom Supported Show More Integrations View All 22 Integrations
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