Switchvox

Switchvox

Sangoma
+
+

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About

MightyCall is a flexible & scalable cloud-based call center solution designed specifically
for small & mid-sized businesses. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and
outbound calls and increase your team’s
productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time
and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.

About

Switchvox is designed for businesses just like yours. With enterprise-grade features, an all-inclusive pricing model, and an award-winning design, Switchvox isn’t just another VoIP business phone system. Switchvox is the smarter way for your business to take advantage of Unified Communications (UC) and collaboration tools – without a high price tag. Features like chat, video chat, quick dial, status, presence, and call rules all work together to allow your staff and clients to interact more efficiently. Switchvox is a truly scalable and flexible Unified Communications platform. With seamless integration with IP phones, SIP trunks, PSTN connectivity, and collaboration and productivity features, choose from any of the following ways to deploy your solution. Communication is an integral part of schools and they need an affordable, easy-to-use technology that enables it. Switchvox is more than a basic school phone system that simply answers calls.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

SMBs & Enterprise in US & Canada

Audience

Companies of all sizes requiring a business solution to drive more sales and improve their operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$20 per month per user
Core - $20 per month / user billed annually - Advanced business phone system:
All advanced telephony features included
- Unlimited calling
- Unlimited messages
- 3 business phone numbers
- Integrations and API access

Pro - $38 per month / user billed annually - Intelligent cloud call center:

All Core features, plus:
- Supervisor workspace
- Live call monitoring
- Analytics and reporting

Power - $54 user/mo, billed annually - Call center solution powered by auto dialer.

Everything in Pro, plus:
- Auto dialers
- Dedicated account manager

Enterprise - $65 user/mo, billed annually

Everything in Power, plus:
- Predictive dialer
- SIP trunking support
- Custom integrations
Free Version
Free Trial

Pricing

$12.99 per month
Free Version
Free Trial

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.4 / 5
design 4.8 / 5
support 4.6 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • MightyCall has become an integral part of our business, and we absolutely love it! It is worth every penny and is essential to our business model. Without MightyCall, we would not be able to operate as smoothly and efficiently as we do.
  • Great ability to auto record and configure call menus which is very helpful, plus the calls are easily identified. Perfect Quality.
  • - Simplicity in use - Affordability - Viability - Especially I like that I can call toll-free wherever I am.
  • I am using it from last 1 year and i am just loving it. Everything is fine. Call flow, Setup and easy to use. must use for business.
  • Very affordable and works very well among my small team. It is very easy to explain to anyone who has never used mighty call before and is very easy to change and find needed settings.

Cons

  • The only downside to the service is that it is dependent on the internet, so if you are traveling in an area with bad cell reception, calls may drop.
  • No complaints just they offer voice-over service, but with a fee.
  • Possibility to screen the call. Investment potential. It’s a perfect tool for business operations and daily conversations for a very good price.
  • Voice studio should be free. Rest everything is fine. Sometimes calls quality is not that good, while calling to Australia, caller on the other hand can not hear properly.
  • Not as flexible with settings while using the mobile app. Sometimes does not properly alert notifications on mobile.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

MightyCall
Founded: 2013
United States
www.mightycall.com

Company Information

Sangoma
www.sangoma.com/business-phone-systems/

Alternatives

Alternatives

FreePBX

FreePBX

Sangoma Technologies

Categories

Categories

Business VoIP Features

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Business Phone Systems Features

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud Communication Platform Features

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Cloud PBX Features

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

IVR Features

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

SIP Trunk Features

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
e911
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Unified Communications Features

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Business VoIP Features

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Integrations

HubSpot CRM
HubSpot Customer Platform
NIM
Oki-Toki
SIP.US
SIPStation
Salesforce
Stackreaction
WhatsApp
Zapier

Integrations

HubSpot CRM
HubSpot Customer Platform
NIM
Oki-Toki
SIP.US
SIPStation
Salesforce
Stackreaction
WhatsApp
Zapier
Claim MightyCall and update features and information
Claim MightyCall and update features and information
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