LinkLive

LinkLive

Revation Systems
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About

Say goodbye to fragmented disconnected experiences. With LinkLive, everything you need for next-generation digital engagement is now in one web-based platform. The digital workplace is here and is as flexible as you need it to be. LinkLive lets your teams securely engage customers from anywhere, anytime, and on the devices, you use each day. No downloads are required. We make & secure intelligent customer connections to help people live healthier lives and to achieve financial security. Enable your customer service teams with a full suite of AI-enabled communication modes, chat, text, calling, and video conference in one central location. Switch between modes on the fly, share files, co-browse, and schedule a follow-up without switching applications. Let chatbots take the small tasks, allowing agents to stay focused on solving customer challenges. Utilize a variety of tools to measure contact center data, monitor agent performance, and plan to schedule for peak call times.

About

Webio are specialists at conversational AI for customer engagement. Webio takes all the pain out of connecting with customers. Acting as the ‘central intelligence hub’, our conversational AI manages all the conversation elements that are needed to have successful customer conversations. Enable customers to connect in their channels “at-will” and connect with live agents without context loss. Whether customers stick to one channel, switch during the conversation or use a new channel each time - it doesn’t matter. Webio can handle it all. Webio is intuitive. Identifying customer intents, our conversational AI platform uses natural language understanding (NLU), machine learning and AI to drive conversation engagement and successful outcomes. Learning and automating with every interaction, Webio AI chatbots improve live agent productivity by automating low- value interactions and letting live agents focus on higher-value conversations.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses interested in an AI web-based platform to engage with their customers and members anywhere

Audience

Organizations seeking a solution to automate and manage all their customer engagement

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Revation Systems
United States
revation.com/linklive/

Company Information

Webio
Founded: 2016
Ireland
www.webio.com

Alternatives

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RichCall

Aurus

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Edify Labs
e-bot7

e-bot7

e-bot7 GmbH

Categories

Categories

Conversational AI Features

Code-free Development Supported
Contextual Guidance Supported
For Developers Not Supported
Intent Recognition Supported
Multi-Languages Not Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Supported
Speech Recognition Not Supported
Speech Synthesis Not Supported
Virtual Assistant Supported

Customer Communications Management Features

Batch Communications Supported
Chat / Messaging Supported
Content Management Supported
Email Distribution Not Supported
Interactive Content Supported
Multi-Channel Communications Supported
On-Demand Communications Supported
Personalization Supported
Print Management Not Supported
Template Management Supported
Video Content Not Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Not Supported
Gamification Not Supported
Live Chat Supported
Video Content Not Supported

Debt Collection Features

Agency Management Not Supported
Auto Dialer Not Supported
Automated Notices Supported
Callback Scheduling Not Supported
Client Management Not Supported
Commission Management Not Supported
Compliance Management Not Supported
Contact Management Supported
Credit Bureau Reporting Not Supported
In-House Collections Not Supported
Payment Plans Not Supported
Transaction Management Not Supported

Integrations

Facebook Messenger Not Supported
Viber Not Supported
WhatsApp Not Supported

Integrations

Facebook Messenger Supported
Viber Supported
WhatsApp Supported
Claim LinkLive and update features and information
Claim LinkLive and update features and information
Claim Webio and update features and information
Claim Webio and update features and information