4.2 out of 5 stars
(1646 Ratings)
Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere.
It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps.
Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences.
With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity.
AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently.
Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.
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4.4 out of 5 stars
(197 Ratings)
net2phone is an AI-powered business communication platform for companies serious about customer experience. Trusted by 500,000+ users and backed by 30+ years of experience, net2phone eliminates the friction of scattered channels and disconnected tools, so every conversation drives retention and growth.
Unite unifies voice, messaging, video, and chat in one place, with call recording, sentiment analysis, and AI-generated follow-ups.
AI Agent automates customer inquiries and workflows across phone and chat in 30+ languages, handing off to humans when needed.
Coach AI reviews 100% of interactions to guide agent performance.
uContact gives high-volume teams omnichannel routing and real-time dashboards.
Every solution integrates with the tools you already use and runs on enterprise-grade security. Beyond software, net2phone provides expert guidance at every step, from setup to integration to ongoing optimization, so your technology delivers measurable results.
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Talkdesk
4.5 out of 5 stars
(2 Ratings)
Talkdesk® provides an AI-native customer experience platform for operating a human-AI hybrid workforce across service, sales, and support. Enterprise CCaaS supports the human workforce, while Customer Experience Automation (CXA) builds and manages AI agents and orchestrates work across the human-AI workforce. Both support voice and digital engagement. CXA uses agentic AI and multi-agent orchestration to coordinate AI agents, human employees, data, knowledge, and workflows across enterprise systems from request to resolution. CXA analyzes prior interactions to identify opportunities, helps teams build agentic AI agents using natural language, tests them before deployment, and optimizes them over time. Talkdesk Data Cloud provides unified, real-time context with governance and human oversight. Industry-specific AI, workflows, and integrations support more than 12 industries. CXA can be deployed with Talkdesk CCaaS or an existing cloud, hybrid, or on-premises contact center.
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