Talkdesk
Talkdesk is automating the full complexity of modern customer journeys with Customer Experience Automation (CXA). Fragmented, manual workflows are replaced with multi-agent orchestration that drives speed, precision, and efficiency. Powered by the Talkdesk Data Cloud, AI agents act with real-time context to resolve issues and improve over time. Talkdesk helps organizations lower costs, improve outcomes, and modernize service without a full rip-and-replace.
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XCastLabs
The First and Still the Best in VoIP Communication! Our proprietary technology has been providing telecom services for over 20 years. XCast’s broad suite of products—Hosted IP-PBX, SIP Trunking, Carrier Services and Call Center Solutions—are available directly from XCastLabs or through our white label Resellers, our agent partners, carriers or call centers. XCast exceptional service, rates, and products meet the FCC standards for STIR/SHAKEN network compliance.
XCast’s Hosted PBX solution is delivered over the Internet to any of your connected devices. Promotional plans start as low as $9.95 per month and include FREE Outbound minutes and a FREE Yealink Business Phone per extension. Sip Trunk Plans begin at $4.95 w/unlimited inbound minutes and free installation.
Our Automatic Call Distribution (ACD) system has full reporting, automated customer callback, custom prompts, music on-hold, call recording, call monitoring (with whisper and barge-in), call transfer and more!
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Blink
Blink is a mobile-first employee experience platform designed to connect frontline workers with their organizations through a unified super-app. It offers features such as a social media-style news feed for company updates, secure chat for seamless communication, and a centralized hub for accessing policies, procedures, and guides. Blink also provides digital forms to streamline data collection and process automation, as well as single sign-on (SSO) integration for easy access to various workplace applications. By enhancing internal communications, employee engagement, and digital accessibility, Blink aims to foster a more connected and productive workforce.
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urLive
The urLive cloud service makes it easy for your customers to make live, high-definition video calls to your team.
A single click on an endlessly reusable URL that can be shared anywhere – known as an Infinity Link™ – instantly starts a secure, private call with your designated team. No download, install, account creation, or password required.
Unlike teleconferencing services, urLive allows your team to answer multiple, simultaneous inbound video calls from the same link.
Calls are automatically routed and queued to your staff or even specific individuals based on a set of rules, such as expertise, skills, and availability.
Once a call is answered it can be manually routed and shared through Attended Call Transfer.
The service includes an option for customers to schedule calls.
urLive is a no-code deployment service. It is configured, managed, and supported through a straightforward web portal.
Strengthen engagement with customer-initiated live video calls.
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