Related Products
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About
Let LabiKnow Knowledge base deal with your customers' questions and issues 27/4. Deliver outstanding self service customer support. Knowledge base comes with an easy to use online editor which allows to create interactive content for the end user. Add photos, videos, tutorials, call to action buttons, highlight important parts, add code examples. Cross platform on desktop or mobile device your customers will be able to find answer to their questions, solutions to their issues or contact you via ticket(email). Labiknow help center software make it easy to customize design up to your brand preferences. Helps you reduce number of incoming customer support requests by up to 80%. Why bother answering frequently asked questions, copy and pasting the same information to the chat or ticket when you can let your customers help themselves. No need to setup difficult chatbot sequences. Let users find information by easily enter search keywords or phrases on the help widget.
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About
Sugester is a powerful and efficient helpdesk for your business. Stop losing customers due to long response times. Sugester helps you collect and sort through incoming messages, assign team members to deal with each question and monitor their resolution. Providing stellar customer support has never been so simple. Cut down on helpdesk costs by helping your customers help themselves. Sugester makes it easy to share how-to's, FAQs and solutions to common problems. Not every issue requires the involvement of your team. Publish help materials online to save money and provide a 24/7/365 support channel. A good helpdesk has to monitor customer communications across all channels. With Sugester no customer question will fall through the cracks again: everything is collected and presented to your team on a single, clean page.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Knowledge base software for businesses looking to create customer support help articles, onboarding guides, help docs, and answers to frequently asked questions
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Audience
Companies interested in a powerful helpdesk solution with CRM and VoIP capabilities
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$39 per month
5 Agents
Free Version
Not Supported
Free Trial
Supported
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Pricing
$9 per user per month
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationLabiKnow
Founded: 2019
United States
labiknow.com
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Company InformationSugester
Founded: 2015
Poland
sugester.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Supported
Discussion Boards
Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
Business VoIP Features
Call Parking
Supported
Call Recording
Supported
Contact Management
Supported
Encryption
Not Supported
IVR / Voice Recognition
Supported
Ring Groups
Not Supported
SIP Trunking
Supported
Unified Communications
Not Supported
Voice Quality Enhancement
Not Supported
CRM Features
Calendar/Reminder System
Supported
Call Logging
Supported
Document Storage
Supported
Email Marketing
Supported
Internal Chat Integration
Supported
Lead Scoring
Not Supported
Marketing Automation Integration
Supported
Mobile Access
Supported
Quotes / Proposals
Not Supported
Segmentation
Supported
Social Media Integration
Supported
Task Management
Supported
Territory Management
Not Supported
Email Marketing Features
A/B Testing
Not Supported
Artificial Intelligence
Not Supported
Auto-Responders
Supported
CAN SPAM Compliance
Not Supported
Customer Surveys
Supported
Drip Campaigns
Supported
Dynamic Content
Supported
Event Triggered Email
Supported
Image Library
Supported
Landing Pages/Web Forms
Supported
Mailing List Management
Supported
Mobile Optimized Emails
Supported
Reporting/Analytics
Supported
Subscriber Management
Not Supported
Template Management
Supported
WYSIWYG Email Editor
Supported
Forms Automation Features
Approval Process Control
Not Supported
Archiving & Retention
Not Supported
Collaboration
Not Supported
Document Indexing
Not Supported
Drag & Drop
Supported
Full Text Search
Supported
Remote Document Access
Not Supported
Rules-Based Workflow
Not Supported
Text Editing
Supported
Version Control
Not Supported
Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Supported
Interaction Tracking
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Live Chat Features
Canned Responses
Supported
Customizable Branding
Not Supported
Geo Targeting
Supported
Offline Form
Not Supported
Proactive Chat
Supported
Screen Sharing
Supported
Third Party Integration
Supported
Transfers / Routing
Not Supported
Website Visitor Tracking
Supported
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Integrations
InvoiceOcean
Not Supported
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