Keepcon vs. Mopinion Comparison


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About Keepcon values all the areas that interact through text with customers and users in the digital channels. We know that each sector requires precise, relevant information, and in real time. Reduced costs and improved efficiency in contact center management, centralizing all digital channels in our service platform. Keepcon combines the best of artificial intelligence with the capacity of dozens of linguists specialized in semantics, giving rise to diverse solutions that allow you to understand big volumes of information in an automated fashion, as well as accurately classify contents and expressions written in informal Spanish, Portuguese and English. Give better and faster answers to all requests and complaints, by centralizing in one platform all the digital channels of your customer service, as well as incorporating artificial intelligence to guide your operators.	About All-in-One User Feedback Software for Digital Channels. Mopinion helps digital enterprises listen, understand, and act across all digital touchpoints (web, mobile, and email). Mopinion enables its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much more. It also includes comprehensive visualisation in customisable dashboards as well as text analysis and smart labeling capabilities. To act upon feedback or collaborate among members of your digital team, users can make use of proactive alerts, role-based views and connect to PM tools such as Trello or Asana. +Customisable feedback forms +Real-time statistics +API integrations +Various CX metrics +Text analytics +Advanced reporting capabilities Pricing for Mopinion starts at $35 (USD)/month.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Customer experience platform for companies	Audience Companies that have a digital presence and want to listen, collect, and act on customer feedback
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $229/month Growth Package: $229/month Turbo Package: $579/month Enterprise: Request Quote Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Keepcon Founded: 2008 Argentina keepcon.com/en/	Company Information Mopinion Founded: 2013 Netherlands www.mopinionlabs.com
Alternatives Locobuzz	Alternatives Hello Customer Insider Metrics
Blueworx	ModalCast
Adobe Target Adobe	Saber Feedback
Vocalcom	Delighted Qualtrics
Inconnect Inconcert View All	Press'nXPress View All
Categories Customer Experience Supported	Categories Customer Experience Supported Customer Feedback Supported Customer Satisfaction Supported Marketing Analytics Supported NPS Supported Survey Supported Text Analytics Supported Visual Feedback Supported
Customer Experience Features Action Management Not Supported Analytics Not Supported Customer Segmentation Not Supported Dashboard Supported Feedback Management Not Supported Knowledge Management Not Supported Multi-Channel Collection Not Supported Sentiment Analysis Supported Survey Management Not Supported Text Analysis Not Supported Trend Analysis Not Supported	Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Show More Features Customer Feedback Features Alerts / Notifications Supported Behavior Analytics Not Supported Bug Reports Not Supported Community Feedback Tools Supported Live Chat Not Supported Negative Feedback Management Not Supported Net Promoter Score (NPS) Not Supported Screenshot / Screen Capture Not Supported Surveys Supported User Testing Tools Supported Video Feedback Not Supported Visual Feedback Tools Supported Voice of the Customer (VoC) Supported Website Feedback Supported Customer Satisfaction Features 360 Degree Feedback Not Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Not Supported Feedback Collection Supported Survey Management Supported Marketing Analytics Features A/B Testing Not Supported Campaign Management Not Supported Channel Attribution Not Supported Customer Journey Mapping Not Supported Dashboard Supported Performance Metrics Not Supported Predictive Analytics Not Supported ROI Tracking Not Supported Social Media Metrics Not Supported Website Analytics Supported Survey Features Custom Survey URLs Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Supported Offline Response Collection Not Supported Paper Survey Not Supported Question Branching Supported Question Library Not Supported Site Intercept Survey Supported Skip Logic Not Supported Supports Audio / Images / Video Not Supported
Integrations Adobe Analytics Not Supported Adobe Marketo Engage Not Supported Asana Not Supported Basecamp Not Supported Contentsquare Not Supported Google Analytics Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Intercom Not Supported Jira Not Supported Lightspeed eCommerce Not Supported NextDNS Not Supported Optimizely One Not Supported Rivery Supported Salesforce Not Supported Salesforce Agentforce Service Not Supported Trello Not Supported VWO Testing Not Supported WordPress Not Supported Zapier Not Supported Show More Integrations View All 1 Integration	Integrations Adobe Analytics Supported Adobe Marketo Engage Supported Asana Supported Basecamp Supported Contentsquare Supported Google Analytics Supported HubSpot CRM Supported HubSpot Customer Platform Supported Intercom Supported Jira Supported Lightspeed eCommerce Supported NextDNS Supported Optimizely One Supported Rivery Not Supported Salesforce Supported Salesforce Agentforce Service Supported Trello Supported VWO Testing Supported WordPress Supported Zapier Supported Show More Integrations View All 23 Integrations
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