KMS Lighthouse vs. Puzzel Comparison


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About Whether you’re in financial services, healthcare, insurance, banking or any other industry where your employees need access to information at their fingertips, knowledge management is a crucial component in the success of this experience. KMS Lighthouse is the next-generation knowledge management solution used by brands globally. Our cutting-edge solution: ✅ Can cut employee training times by up to 50%. ✅ Increases productivity ✅ Reduces costs ✅ Reduce error rates ✅ Increase First Call Resolution (FCR) by up to 40% ✅ Easily integrates with your preferred tools, allowing you to increase productivity across all channels and departments. ✅ Is trusted by some of the biggest brands in the world. When your agents need information in real-time, our software is responsive which means an enhanced customer experience.	About Support your team and delight your customers with three, brilliantly integrated solutions. Consolidate all your incoming messages. Assign conversations to a specific agent or team. Categorize conversations for easy automation and reporting. An omni-channel solution: Voice, Chat, Email, SMS and Social. Integrates with over 40 partner applications. Accurate forecasting and scheduling including real-time management. Powerful, easy-to-use and affordable. Scalable and optimized for call centers. Puzzel provides all the tools you need to deliver exceptional customer experiences and grow your business. Connect with customers on their favorite channels, build advanced self-service experiences with AI, and optimize your team’s performance to increase efficiency and sales, all in our easy-to-use, cloud-native platform. We keep up with the latest CX and technology trends so you don’t have to.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies searching for a knowledge management system	Audience Companies of all sizes seeking a solution to deliver digital-first customer journeys
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 4.8 / 5 ease 4.2 / 5 features 4.2 / 5 design 4.2 / 5 support 4.8 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros I liked that the product relatively easy to mange and work with. Very intuitive and user friendly. Customization for item templates, dedicated home pages for different user roles, as well as the GetAnswer feature which enables searching within items with autocomplete. Easy to use, user friendly. The Ui is very good and looks like a high level platform. The search engine is fabulous. There are a lot of new features in the last version and the implementation process is very simple and obviously. Cons The information item pages are very blend, not very appealing to the eye. The built-in exam module has so many limitations with zero adaptivity to our way of running quizzes. A limited number of widget to be used on the homepage. Its support should be more quicker and answer the customer with more details. The pricing model needs more options like types of users. The system should have the options of specific floating modules.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information KMS Lighthouse Israel www.kmslh.com	Company Information Puzzel Norway www.puzzel.com
Alternatives USU Knowledge Management USU Software	Alternatives Omnicus
Capacity	Zendesk
BoldDesk Syncfusion	Sprinklr Service Sprinklr
Kapture CX	Ameyo by Exotel Exotel
ScreenSteps Blue Mango Learning Systems View All	CommBox View All
Categories Contact Center Knowledge Base Supported Help Desk Supported Knowledge Management Supported	Categories AI Call Center Supported Call Center Supported Call Center Infrastructure (CCI) Supported Chatbot Supported Contact Center Knowledge Base Supported Customer Service Supported Help Desk Supported Ticketing Supported Workforce Management Supported
Show More Features Knowledge Management Features Artificial Intelligence (AI) Not Supported Cataloging / Categorization Supported Collaboration Supported Content Management Supported Decision Tree Supported Discussion Boards Supported Full Text Search Supported Knowledge Base Management Supported Self Service Portal Supported
Integrations Boost.ai Not Supported Capturi Not Supported Freshsales Supported Genesys Cloud CX Supported IntraManager Not Supported Kindly Not Supported Microsoft Dynamics 365 Not Supported Microsoft Teams Supported Oracle CRM On Demand Not Supported Salesforce Supported Skype Not Supported Unblu Not Supported Vergic Engage Not Supported Verint AI Blueprint Not Supported Zendesk Supported nps.today Not Supported Show More Integrations View All 5 Integrations	Integrations Boost.ai Supported Capturi Supported Freshsales Not Supported Genesys Cloud CX Not Supported IntraManager Supported Kindly Supported Microsoft Dynamics 365 Supported Microsoft Teams Not Supported Oracle CRM On Demand Supported Salesforce Not Supported Skype Supported Unblu Supported Vergic Engage Supported Verint AI Blueprint Supported Zendesk Not Supported nps.today Supported Show More Integrations View All 12 Integrations
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