KMS Lighthouse vs. ProcedureFlow Comparison


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About Whether you’re in financial services, healthcare, insurance, banking or any other industry where your employees need access to information at their fingertips, knowledge management is a crucial component in the success of this experience. KMS Lighthouse is the next-generation knowledge management solution used by brands globally. Our cutting-edge solution: ✅ Can cut employee training times by up to 50%. ✅ Increases productivity ✅ Reduces costs ✅ Reduce error rates ✅ Increase First Call Resolution (FCR) by up to 40% ✅ Easily integrates with your preferred tools, allowing you to increase productivity across all channels and departments. ✅ Is trusted by some of the biggest brands in the world. When your agents need information in real-time, our software is responsive which means an enhanced customer experience.	About Turn complex company operating information and procedures into highly engaging visual maps with the help of ProcedureFlow, a cloud-based knowledge management software. With ProcedureFlow, 200-page company manuals can easily be transformed into an accessible, easy to use management tool. This helps cut down training and mentoring time and helping employees become experts faster.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies searching for a knowledge management system	Audience Inbound call centers with 100-500 agents.
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Not Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 4.8 / 5 ease 4.2 / 5 features 4.2 / 5 design 4.2 / 5 support 4.8 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros I liked that the product relatively easy to mange and work with. Very intuitive and user friendly. Customization for item templates, dedicated home pages for different user roles, as well as the GetAnswer feature which enables searching within items with autocomplete. Easy to use, user friendly. The Ui is very good and looks like a high level platform. The search engine is fabulous. There are a lot of new features in the last version and the implementation process is very simple and obviously. Cons The information item pages are very blend, not very appealing to the eye. The built-in exam module has so many limitations with zero adaptivity to our way of running quizzes. A limited number of widget to be used on the homepage. Its support should be more quicker and answer the customer with more details. The pricing model needs more options like types of users. The system should have the options of specific floating modules.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information KMS Lighthouse Israel www.kmslh.com	Company Information ProcedureFlow Founded: 2015 Canada procedureflow.com
Alternatives USU Knowledge Management USU Software	Alternatives Method Grid Method Apps Limited
Capacity	livepro
BoldDesk Syncfusion	ScreenSteps Blue Mango Learning Systems
Kapture CX	Zendesk
ScreenSteps Blue Mango Learning Systems View All	ProProfs Knowledge Base ProProfs View All
Categories Contact Center Knowledge Base Supported Help Desk Supported Knowledge Management Supported	Categories Call Center Supported Contact Center Knowledge Base Supported Knowledge Management Supported Standard Operating Procedure (SOP) Supported
Knowledge Management Features Artificial Intelligence (AI) Not Supported Cataloging / Categorization Supported Collaboration Supported Content Management Supported Decision Tree Supported Discussion Boards Supported Full Text Search Supported Knowledge Base Management Supported Self Service Portal Supported	Knowledge Management Features Artificial Intelligence (AI) Not Supported Cataloging / Categorization Not Supported Collaboration Supported Content Management Supported Decision Tree Supported Discussion Boards Not Supported Full Text Search Not Supported Knowledge Base Management Supported Self Service Portal Not Supported Show More Features Call Center Features Blended Call Center Not Supported Call Logging Not Supported Call Recording Not Supported Call Scripting Supported Campaign Management Not Supported Database Not Supported Escalation Management Not Supported Inbound Call Center Not Supported IVR / Voice Recognition Not Supported Manual Dialer Not Supported Outbound Call Center Not Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Not Supported Real-time Chat Supported Reporting/Analytics Supported
Integrations Freshsales Supported Genesys Cloud CX Supported Microsoft Teams Supported QEval Not Supported Salesforce Supported Zendesk Supported View All 5 Integrations	Integrations Freshsales Not Supported Genesys Cloud CX Not Supported Microsoft Teams Not Supported QEval Supported Salesforce Not Supported Zendesk Not Supported View All 1 Integration
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