JustCall vs. SmartCallMonitor Comparison


JustCall JustCall.io	SmartCallMonitor JAM Software	+	+
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		Related Products Aircall Aircall is an AI-powered customer communications and intelligence platform that unifies phone, messaging, and call center operations. Designed for sales and support teams, it enhances every interaction with features like AI Voice Agents, real-time conversation coaching, and integrated WhatsApp messaging. With powerful analytics, call recording, and shared inboxes, teams gain clarity and can resolve customer issues faster. The platform is easy to set up, offering quick number claiming, seamless integrations, and customizable workflows. Trusted by over 23,000 companies worldwide, Aircall helps businesses improve connection rates, boost CSAT scores, and streamline onboarding. By combining automation with human-first AI, Aircall reduces busywork so teams can focus on building better customer relationships. 1,838 Ratings Visit Website Dialpad Support Dialpad Contact Center is Dialpad's AI-native platform for customer experience — the connective layer where conversations, intelligence, and action come together in real time. At its core, Dialpad Contact Center is the world's first Agentic AI contact center: AI agents that don't just transcribe or summarize, but reason, resolve, and act autonomously across the full customer journey. Instead of routing customers between disconnected tools, Dialpad Contact Center unifies voice, digital, and human agents in one platform, connecting the voice and data silos that have historically kept support teams siloed and reactive. Every interaction becomes part of a compounding intelligence layer. With 775M+ AI recaps and counting, Dialpad Contact Center turns each conversation into operational insight that improves resolution rates, agent productivity, and CX outcomes over time. That intelligence is continuously optimized, governed, and made visible across your organization through Dialpad's Guardian safety layer, ensuring secure, enterprise-grade AI operations at scale. Dialpad Contact Center is built to resolve up to 80% of issues autonomously, reducing operational complexity while giving human agents the context they need for what still requires a human touch. People stay at the core; intelligence sits at the edge, ready to act the moment it's needed. Rather than asking enterprises to take autonomy on faith, Dialpad Contact Center is validated through Dialpad's Proving Ground, so teams can confirm ROI and reliability before committing at scale — a modern alternative to legacy, static bots and fragmented support stacks. 1,607 Ratings Visit Website Bigly Sales Bigly Sales is a fully managed AI outbound calling platform designed for revenue teams that want to automate lead outreach while centralizing compliance, telephony infrastructure, and CRM integration. The platform handles number purchasing, carrier registration, whitelisting, local presence dialing, call routing, and campaign setup before calls are placed. Bigly includes system-level TCPA and state-rule enforcement, including opt-out suppression, dialing-window controls, and other calling restrictions configured into campaign execution. AI agents can call leads, qualify prospects, schedule appointments, trigger SMS messages, transfer calls to human representatives, and send information back into connected CRM systems. After each interaction, teams can access transcripts, recordings, dispositions, qualification responses, conversion events, and campaign-level performance reporting. 7 Ratings Visit Website Intermedia Unite Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement. 1,634 Ratings Visit Website CallTrackingMetrics CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality. 939 Ratings Visit Website DialedIn DialedIn is a modern call center software designed to transform customer interactions and streamline your operations, helping teams achieve more daily. By automating and optimizing key workflows across inbound, outbound, and blended environments, DialedIn helps you boost agent productivity and deliver better outcomes across every call. Key features include: • Fast Setup & Deployment • User-Friendly Interface • Advanced Predictive, Preview & Progressive Dialing • Smart Call Routing • No-Code Integrations • Comprehensive Reports • Real-Time Analytics • Security & Compliance • Scalable Architecture • Spam Mitigation With Our Patented CleanCallerID™ Technology • Exceptional 24/7 U.S.-Based Support • Flexible Pricing Options Choose a package that fits your team and budget. At our core, DialedIn is passionate about providing exceptional customer service. That’s why we are constantly innovating and improving our solutions to ensure that our clients are always ahead. 625 Ratings Visit Website 800.com 800.com is a business phone and call tracking platform that helps small and growing businesses understand, manage, and respond to inbound calls more effectively. The platform provides local and toll-free numbers, call tracking, call recording, voicemail, SMS, and detailed call reporting so teams can see where calls come from and how they’re handled. Businesses use 800.com to track phone leads across websites, ads, social media, and offline marketing, improve response times, and follow up on missed calls. With integrations for Google Ads, GA4, Meta, Microsoft Ads, and popular CRMs, 800.com connects call data to marketing and sales workflows. The platform is easy to set up, flexible as businesses grow, and designed to turn phone calls into clearer insights and better customer experiences. 2,436 Ratings Visit Website Adversus Adversus is an outbound dialing solution that helps you streamline your call strategies, automate manual processes, and provide valuable insights to improve your outbound workflows and efficiency. Adversus was born in 2015 after our founders experienced a lack of flexibility with the solution they worked with. The dream was to build an outbound solution that would change the game․ We believe in user-driven innovation, and we acknowledge that every single user has different needs and demands. We provide a solution that incorporates flexibility and customization to every aspect of the workflow. At Adversus, our primary focus is to have a future-proof solution that never falls behind. We do not just want to adapt to the market but instead push the boundaries of what is possible. Adversus is used by businesses in a wide range of industries, with the common goal to make their outbound call activities more efficient. The size ranges from one to several hundred end-users. 172 Ratings Visit Website Squaretalk Squaretalk is a powerful contact center solution that transforms how modern teams connect with prospects and customers, convert sales opportunities, and grow their operations. The combination of AI Voice Agents, calling, power dialing, WhatsApp Business messaging, SMS, email, AI-powered automation, and affordable scalability ensures that companies of all sizes shorten their sales cycle and elevate outreach without additional complexity or costs. Squaretalk’s platform offers omnichannel communication, powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, and enterprise-grade security. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. With local numbers in 150+ popular and niche destinations, we enable businesses to establish and maintain a local presence, build trust, and support their global expansion. 313 Ratings Visit Website TollFreeForwarding Activate your new international phone number in 60 seconds. Choose from phone numbers in over 120+ countries and 1,000 cities. Forward your calls to any phone number in the world. Robust scheduling options allow you to route your calls based on the days and hours of your business. Route your calls to your main call center during business hours and to voicemail during non-business hours. Instantly view detailed information about calls made to your TollFreeForwarding phone number. Learn about your customers' call habits to help make decisions about outbound sales and follow-up. Keep track of your calls by recording all or some of your calls. Recorded calls are stored in call detail records and can be played or downloaded at any time. 3,231 Ratings Visit Website
About The Cloud Phone System of choice for modern sales and support teams. End clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at just $25 per user. - 100+ integrations with CRM & Business tools - Click to call from CRM - Go live in 70+ Countries - SMS Workflows & Automation - 3 sales dialers to choose from - Call queueing and forwarding - Comprehensive analytics - Conversation intelligence & much more Get 70% off on your first month!	About SmartCallMonitor easily adds the functionality of a telephone system to your TAPI-capable devices and transforms your phones and computers into a modern and highly efficient CTI solution. With a SIP account you will also benefit from all advantages of VoIP using SmartCallMonitor. Get your powerful solution for a modern telephony system. Is the server equipped with a TAPI interface and you want other computers to have the TAPI functionality too? Install the software on all connected computers. The data of the calls is retrieved by the server and the calls are controlled centrally. There is no need for the TAPI interface on every computer anymore! A sales, customer support employee can forward a call to the colleague who has been identified by SmartCallMonitor as the responsible account manager using the information from the database. The smart solution communicates between the computers that are connected to a TAPI device.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies of all sizes that need a powerful virtual phone system for sales, support, and making calls	Audience Anyone seeking a telephony system
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $30 per user per month Or $24per user per month if billed annually Free Version Not Supported Free Trial Not Supported	Pricing $84.95 per year Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 3.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Love this Auto Dialer product. Features are extremely easy to use and are a must for any small to medium enterprise that needs to gain better traction making phone calls. Easy to upload contacts and build simple campaigns. Easy to add teams and manage team member. Pricing is great. Cons Support isn't fantastic. Calls come at crazy times of the day and night. Support doesn't respond very quickly and required nearly one week to get the trial going.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information JustCall.io Founded: 2016 United States justcall.io	Company Information JAM Software Founded: 1998 United States www.jam-software.com/smartcallmonitor
Alternatives Intermedia Unite Intermedia	Alternatives Phone EVE VoiceCTI Communications
Dialpad Support Dialpad	Tapi Maintenance Tracker Tapi
Dialpad Connect Dialpad	ProCTI Provaria
NiCE CXone Mpower NiCE	JustCall JustCall.io
CloudTalk View All	MegaDialer Megacall View All
Categories AI Customer Service Supported AI Customer Support Agents Supported AI Dialers Supported AI Phone Answering Agents Supported AI Receptionists Supported AI Voice Agents Supported Business Phone Systems Supported Call Center Supported Call Center Infrastructure (CCI) Supported Call Monitoring Supported Contact Center Quality Assurance Supported Parallel Dialers Supported Sales Dialers Supported SMS Survey Supported Telephony Supported Vanity Phone Number Supported Workforce Optimization (WFO) Supported	Categories Call Monitoring Supported Telephony Supported
Telephony Features Auto-Dialer Supported Call Center Management Supported Call Monitoring Supported Contact Management Supported Inbound Reporting Supported IVR / Voice Recognition Supported Outbound Reporting Supported Predictive Dialer Supported Telemarketing Management Supported Voice & Data Integration Supported VoIP Supported Show More Features Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Not Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Supported Call Center Features Blended Call Center Not Supported Call Logging Not Supported Call Recording Supported Call Scripting Not Supported Campaign Management Supported Database Not Supported Escalation Management Not Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Not Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported SMS Survey Features Alerts / Notifications Not Supported Analytics / Reporting Not Supported Audience Targeting Supported Campaign Management Supported Contact Management Not Supported Customizable Templates Not Supported Keyword Tracking Not Supported Mass Texting Supported Message Personalization Supported MMS Supported Scheduled Messaging Supported Survey Builder Not Supported Template Management Not Supported Workforce Optimization (WFO) Features eLearning Not Supported Interaction Analytics Not Supported Liability Recording Not Supported Performance Management Not Supported Quality Management Not Supported Real-time Guidance Supported Reporting Supported Speech Analytics Supported Surveying Supported Workforce Management Not Supported
Integrations ActiveCampaign Supported Agile CRM Supported Aircall Supported Call Optix Supported Capsule Supported Enthu.ai Supported HubSpot CRM Supported HubSpot Customer Platform Supported Integry Supported Kustomer Supported Nimble Supported Outdoo AI Supported Pipedrive Supported Re:amaze Supported Workers by Delos Supported Zapier Supported Zendesk Supported Zoho One Supported Zoho Recruit Supported iSales CRM Supported Show More Integrations View All 63 Integrations	Integrations ActiveCampaign Not Supported Agile CRM Not Supported Aircall Not Supported Call Optix Not Supported Capsule Not Supported Enthu.ai Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Integry Not Supported Kustomer Not Supported Nimble Not Supported Outdoo AI Not Supported Pipedrive Not Supported Re:amaze Not Supported Workers by Delos Not Supported Zapier Not Supported Zendesk Not Supported Zoho One Not Supported Zoho Recruit Not Supported iSales CRM Not Supported Show More Integrations
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