Helprace vs. Simplesat Comparison


Helprace	Simplesat Pronto Holdings	+	+
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About Create powerful teams and happy customers with Helprace. Helprace is a simple helpdesk software for customer support, offering integrated tools to deliver top-notch customer service. These include ticketing and email management, customer community, feedback, documents and knowledge base.	About Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Intercom, Freshdesk, HubSpot, or any other helpdesk. You can also add and send the customer survey on your email signature, or send it directly from Simplesat. All your feedback ends up in one place - making it easy to analyze and take action!
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Small or emerging businesses	Audience - IT Service Providers (MSPs) , Technology companies with customer service teams - Companies using helpdesks such as Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, ConnectWise or Autotask
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $9.00/month/user Tickets Tickets - $9 oer agent per month Helpdesk - $18 per agent per month Complete - $27 per agent per month Community and Feedback Community- $9 oer agent per month Self-service- $18 per agent per month Complete - $27 per agent per month Docs and KB Docs- $9 per agent per month Self Service- $9 per agent per month Complete- $27 per agent per month Free Version Supported Free Trial Supported	Pricing $99/month All inclusive pricing - Unlimited customers, users, and surveys. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.5 / 5 ease 4.0 / 5 features 4.5 / 5 design 4.5 / 5 support 4.5 / 5 Read all reviews
	Pros & Cons from Real Users Pros I like many things about Simplesat. First, this product is seamless to deploy and use. It comes with great features that makes researching and collecting feedback seamless. With the provision of templates, launching a survey as well as understanding how to manage the tool becomes easy. I like that Simplesat is easy to deploy and that the many features does not translate to high cost. Using Simplesat is easy and thanks to the many templates, creating and managing surveys is seamless. The tool makes analysis of data easy as well. Cons With Simplesat, I have had no issues and it works perfectly. All the features are in place and works seamlessly I have had no bad experiences with Simplesat. It works perfectly and no issues whatsoever. At least I haven't experienced them.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Helprace Founded: 2011 United States helprace.com	Company Information Pronto Holdings Founded: 2016 United States www.simplesat.io
Alternatives HelpDesk HelpDesk.com	Alternatives BizRatings BizRatings.com
ClickDesk	Customer Thermometer
Supportbench	SmileBack
Tidio	Zonka Feedback
Sogolytics View All	Survicate View All
Categories Customer Satisfaction Supported Customer Service Supported Help Desk Supported	Categories Customer Feedback Supported Customer Satisfaction Supported NPS Supported Survey Supported
Customer Satisfaction Features 360 Degree Feedback Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Supported Feedback Collection Supported Survey Management Supported Show More Features Customer Service Features Alerts / Escalation Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Supported Live Chat Not Supported Performance Metrics Supported Queue Management Not Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Supported Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported	Customer Satisfaction Features 360 Degree Feedback Not Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Not Supported Feedback Collection Supported Survey Management Supported Show More Features Survey Features Custom Survey URLs Not Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Supported Offline Response Collection Not Supported Paper Survey Not Supported Question Branching Not Supported Question Library Not Supported Site Intercept Survey Not Supported Skip Logic Not Supported Supports Audio / Images / Video Not Supported
Integrations AWeber Not Supported Datto RMM Not Supported Datto Workplace Not Supported Easyflow Not Supported Google Analytics Supported HappySat Not Supported Jira Service Management Not Supported Kaseya BMS Not Supported Mailchimp Not Supported Microsoft Outlook Not Supported Microsoft Teams Not Supported Replyify Not Supported ServiceNow Not Supported Signature 365 Not Supported Slack Not Supported Spiceworks MSP Not Supported Supermetrics Not Supported Syncro Not Supported Trengo Not Supported Zoho Desk Not Supported Show More Integrations View All 3 Integrations	Integrations AWeber Supported Datto RMM Supported Datto Workplace Supported Easyflow Supported Google Analytics Not Supported HappySat Supported Jira Service Management Supported Kaseya BMS Supported Mailchimp Supported Microsoft Outlook Supported Microsoft Teams Supported Replyify Supported ServiceNow Supported Signature 365 Supported Slack Supported Spiceworks MSP Supported Supermetrics Supported Syncro Supported Trengo Supported Zoho Desk Supported Show More Integrations View All 53 Integrations
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