HelpOnTips

HelpOnTips

Jsimple
+
+

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About

Easy to use dynamic ticket creation to keep a track of all customer queries and engagement with a timestamp. We understand all businesses are unique and so should be their SLAs, integrated reminder feature allows you to always stay on time. An intelligent system ensures that multiple internal resources don’t handle a single ticket and thus saves time. Timely remind your team on the SLAs of ticket raised & ensure no delays. Also, update the client on every change in the ticket status to avoid chains of follow up emails. Be the face of your customer HelpOnTips & enhance the user experience by customizing HelpOnTips with your logo, URL, agents & canned messages & email templates. Monitor tickets, agent performance, SLA compliance, request-response time, filter summary statistics for a quick holistic view and much more. With Jsimple’s HelpOnTips you can automate your customer query handling system & resolve customer queries quicker!

About

TaskBridge is self-hosted help desk and ticketing software for organisations that want support data on their own infrastructure. It is delivered in a Docker container under a one-time commercial internal-use licence, with full source code included and unlimited agents and end users. Teams can manage support requests through email and the application, prioritise and categorise tickets, assign agents and track resolution. Dashboards and reports help monitor support activity. Administrators can configure roles, permissions, departments and ticket categories. TaskBridge is proprietary software, not open source, and customers are responsible for operating their hosting infrastructure.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies in need of a solution to automate their customer query handling system and resolve customer queries

Audience

IT and customer support teams in organisations that want a self-hosted help desk on their own infrastructure.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

€4,499 one-time
The single edition is a €4,499 one-time perpetual licence for commercial internal use. It includes source code, unlimited agents and end users, and the standard features. The first 12 months of updates and maintenance are included.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Jsimple
United States
www.jsimple.com/product/HelpOnTips.html

Company Information

TaskBridge
taskbridge.eu/

Alternatives

Alternatives

SeaTicket

SeaTicket

SeaCloud Labs
Cx Moments

Cx Moments

Cx MOMENTS
Maxdesk

Maxdesk

MXG Infotech Pvt Ltd
Teckinfo ActivDesk

Teckinfo ActivDesk

Teckinfo Solutions pvt. ltd.
eStreamDesk

eStreamDesk

eStream
Infizo Desk

Infizo Desk

Infizo

Categories

Customer Service Supported

Categories

Help Desk Supported

Integrations

No info available.

Integrations

No info available.
Claim HelpOnTips and update features and information
Claim HelpOnTips and update features and information
Claim TaskBridge and update features and information
Claim TaskBridge and update features and information