Heap

Heap

Contentsquare
+
+

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About

Heap is a comprehensive digital insights platform that provides businesses with a complete understanding of their customers’ journeys. By automatically capturing all user interactions across web and mobile platforms, Heap offers actionable insights to optimize conversion, retention, and user experience. The platform uses advanced data science to identify moments of friction and opportunity, allowing businesses to make data-driven decisions quickly. With powerful tools like session replay, heatmaps, and AI-powered insights, Heap enables businesses to understand and improve user behavior at every touchpoint.

About

Sutherland Perform analyzes customer interactions across multiple parameters. It examines employee compliance and adherence to prescribed customer engagement processes to monitor and track employee behavior. This identifies new opportunities that can help employees transform the customer experience. Perform utilizes customer voice, email, chat, and social interactions to provide actionable insights at an agent, team, manager, channel, LOB, and company-wide level. These insights help employees see through personalized coaching how they can better assist customers and the changes they can adopt in the future to deliver a better experience. Our tools, technology, and our people, ensure your business can thrive in an increasingly remote world. Our teams help you unlock high-performance outcomes with flexible, resilient services delivered dynamically from anywhere in the world.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses and product teams seeking to optimize customer journeys, improve conversions, and gain deeper insights into user behavior through data-driven analytics

Audience

AI-powered customer interaction platform that helps companies improve the customer experience

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$500.00/year
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 3.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • I enjoy Heap's ability to constantly and closely track traffic within our websites and the behavior of the users visiting them. Heap provides very useful, easy to understand and analyze data to identify and correct potential flaws or track modules that can be improved within our web pages.

Cons

  • The learning cave of this software is steep, and its configuration is not the easiest. However, it has excellent tutorials and an exceptional technical support team.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Contentsquare
Founded: 2012
France
www.heap.io

Company Information

Sutherland
Founded: 1986
United States
www.sutherlandglobal.com/products-x-platforms/sutherland-perform

Alternatives

Alternatives

Touchpoint Dashboard

Touchpoint Dashboard

Strativity Group

Categories

Categories

Business Intelligence Features

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Data Visualization Features

Analytics
Content Management
Dashboard Creation
Filtered Views
OLAP
Relational Display
Simulation Models
Visual Discovery

Reporting Features

Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Report Export
Sales Reports
Scheduled / Automated Reports

Web Analytics Features

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

Integrations

5X
Appbrew
Evolv Al
Flagsmith
Guideflow
HelpBar
Ikigai
Iteratively
Kameleoon
Ketch
MetaRouter
Prelay
Product Fruits
RIVN
Rambox
RudderStack
Seam AI
SessionStack
Spree Commerce
Transcend

Integrations

5X
Appbrew
Evolv Al
Flagsmith
Guideflow
HelpBar
Ikigai
Iteratively
Kameleoon
Ketch
MetaRouter
Prelay
Product Fruits
RIVN
Rambox
RudderStack
Seam AI
SessionStack
Spree Commerce
Transcend
Claim Heap and update features and information
Claim Heap and update features and information
Claim Sutherland Perform and update features and information
Claim Sutherland Perform and update features and information