Giva vs. theGuard Comparison


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About Giva builds happy customer relationships while helping to grow loyalty and revenue. We enable any organization to be more reliable, flexible, and scalable. Our reports and dashboards help you take action to increase customer retention and satisfaction. With Giva, customer interactions turn into lasting relationships while lowering costs and increasing productivity. We offer all our modules with full functionality in a simple product bundle that's perfect for 3 to 25 agents.	About If you became aware of REALTECH through one of our theGuard! products, you have come to the right place. theGuard! is the name of a product suite that includes many software solutions. However, some of the solutions are now marketed independently. You can still find the innovations and technologies of the product suite in our current portfolio – but under new names.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Organizations of all sizes looking for customer service solutions	Audience IT teams
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $29 per month Team: $29 per month Business: $39 per month Professional: $69 per month Free Version Not Supported Free Trial Supported	Pricing $20000.00/one-time/user Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros It’s great customer service software in the cloud. Easy to customize, set-up/administration is logical and simple, don’t have to be tech savvy to use the reports and dashboard. There are many excellent triggers and workflows available in Giva to automate tasks. We need to be HIPAA compliant and Giva has all the legal and security compliance reports. Giva allows us to be very well organized and has the impact of 1+1 =3 on our team. It also helps our clients become more organized and efficient as well. We have eliminated using an encrypted email service which is very time consuming. Cons Hard to think of any now. We all like the product a lot!
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Giva Founded: 1999 United States www.givainc.com	Company Information Realtech Founded: 1994 Germany www.realtech.com/business-service-management/
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Categories Change Management Supported Customer Service Supported Help Desk Supported Knowledge Management Supported Service Desk Supported	Categories IT Management Supported Service Desk Supported
Show More Features Customer Service Features Alerts / Escalation Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Supported Live Chat Supported Performance Metrics Supported Queue Management Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Supported Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported	Show More Features IT Management Features Capacity Monitoring Supported Compliance Management Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Supported License Management Supported Patch Management Supported Remote Access Supported Scheduling Supported Software Inventory Supported User Activity Monitoring Supported
Integrations No info available.	Integrations No info available.
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