Audience

Businesses looking for a solution to manage escalations and tickets requiring input from multiple vendors

About Hubcase

Hubcase automates B2B collaboration and escalation of support cases among partners. Hubcase provides plug-ins to your native case management systems such as NetSuite and Salesforce. In the front end, your users will be using their familiar interface, but with an additional B2B escalation functionality. In the backend, Hubcase facilitates communication between with partner systems via Hubcase Exchange. If customer satisfaction, efficiency, accountability, visibility, and accuracy are important to you, you need Hubcase. If you or any of your partners don't have a case management system, our cloud-based Help Desk is 100% free. It comes with built-in B2B capability. Contact us if you use a different system, as we may have a solution for you. If you are a service provider, reseller or VAR that supports your customers, but often needs answers from vendors or suppliers, and you rely on partners to deploy or service your products, and receive escalations from them, try Hubcase!

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Integrations

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Company Information

Hubcase
United States
www.hubcase.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
Online

Hubcase Frequently Asked Questions

Q: What kinds of users and organization types does Hubcase work with?
Q: What languages does Hubcase support in their product?
Q: What kind of support options does Hubcase offer?
Q: What other applications or services does Hubcase integrate with?
Q: What type of training does Hubcase provide?

Hubcase Product Features

Service Desk

Incident Management
Knowledge Base
CMDB
Change Management
IT Asset Management
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal