Audience
Businesses looking for a solution to manage escalations and tickets requiring input from multiple vendors
About Hubcase
Hubcase automates B2B collaboration and escalation of support cases among partners. Hubcase provides plug-ins to your native case management systems such as NetSuite and Salesforce. In the front end, your users will be using their familiar interface, but with an additional B2B escalation functionality. In the backend, Hubcase facilitates communication between with partner systems via Hubcase Exchange. If customer satisfaction, efficiency, accountability, visibility, and accuracy are important to you, you need Hubcase. If you or any of your partners don't have a case management system, our cloud-based Help Desk is 100% free. It comes with built-in B2B capability. Contact us if you use a different system, as we may have a solution for you. If you are a service provider, reseller or VAR that supports your customers, but often needs answers from vendors or suppliers, and you rely on partners to deploy or service your products, and receive escalations from them, try Hubcase!
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Integrations
Company Information
Hubcase
United States
www.hubcase.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
Online
Hubcase Frequently Asked Questions
Hubcase Product Features
Service Desk
Incident Management
Supported
Knowledge Base
Supported
CMDB
Not Supported
Change Management
Not Supported
IT Asset Management
Not Supported
Mobile Access
Not Supported
Procurement Management
Not Supported
Remote Control
Not Supported
SLA Management
Not Supported
Self Service Portal
Not Supported
