Audience

Businesses looking for a solution to manage escalations and tickets requiring input from multiple vendors

About Hubcase

Hubcase automates B2B collaboration and escalation of support cases among partners. Hubcase provides plug-ins to your native case management systems such as NetSuite and Salesforce. In the front end, your users will be using their familiar interface, but with an additional B2B escalation functionality. In the backend, Hubcase facilitates communication between with partner systems via Hubcase Exchange. If customer satisfaction, efficiency, accountability, visibility, and accuracy are important to you, you need Hubcase. If you or any of your partners don't have a case management system, our cloud-based Help Desk is 100% free. It comes with built-in B2B capability. Contact us if you use a different system, as we may have a solution for you. If you are a service provider, reseller or VAR that supports your customers, but often needs answers from vendors or suppliers, and you rely on partners to deploy or service your products, and receive escalations from them, try Hubcase!

Other Popular Alternatives & Related Software
Cayzu
Cayzu
If you need an easy and affordable help desk solution, look no further than Cayzu. Cayzu is for small or mid-size businesses looking for a simple, intuitive, and beautiful solution for providing and getting instant customer support. The platform offers a wealth of features that include integrated communications (email, social, voice, and chat), automated rules and workflows, mobile apps, branded self-service and knowledge base portal, app integrations, reporting and analytics, and more.
Learn more
InvGate Service Management
InvGate Service Management
(2 Ratings)
InvGate Service Management is a reliable help desk and asset management solution created to provide IT support and to optimize the provision of IT services. Comes with the most intuitive and easy to understand user interface, InvGate Service Management offers a multi-departmental service fulfillment solution with federated asset management capability for seamless integration between the asset requiring service and the service request. InvGate Service Management features a drag-and-drop graphical workflow builder, 100% code-free configuration, custom dashboards, business analytics reporting, SLAs, email ticketing, and more.
Learn more
Vivantio
Vivantio
(26 Ratings)
Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across B2B Customer Support, IT, HR, Facilities, Finance, and Legal. By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, especially during periods of high growth. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.
Learn more
Mint Service Desk
Mint Service Desk
(16 Ratings)
Mint Service Desk is a comprehensive and user-friendly software solution designed to streamline and enhance the management of IT service operations within organizations. It serves as a central hub for all IT-related requests, incidents, and changes, enabling efficient communication and collaboration between IT teams and end-users. With Mint Service Desk, organizations can effortlessly track, prioritize, and resolve IT issues, ensuring minimal disruption to daily operations. The platform offers a range of powerful features, including ticket management, self-service portals, knowledge bases, asset management, and reporting capabilities. In addition to its core features, Mint Service Desk also excels in complaint management, offering robust functionality to address and resolve customer complaints efficiently. The platform understands the significance of handling complaints promptly and effectively to maintain high levels of customer satisfaction.
Learn more

Integrations

See Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Company Information

Hubcase
United States
www.hubcase.com

Videos and Screen Captures

Play Video Hubcase Screenshot 1 Hubcase Screenshot 2 Hubcase Screenshot 3
Other Useful Business Software
$300 Free Credits to Build on Google Cloud Icon
$300 Free Credits to Build on Google Cloud

New to Google Cloud? Get $300 in credits to explore Compute Engine, BigQuery, Cloud Run, Gemini Enterprise Agent Platform, and more.

Start your next project with $300 in free Google Cloud credit. Spin up VMs, run containers, query petabytes in BigQuery, or build agents with Gemini Enterprise Agent Platform. Once your credits are used, keep building with 20+ always-free tier products including Compute Engine, Cloud Storage, GKE, and Cloud Run functions. No commitment required—just sign up and start building.
Claim $300 Free

Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
Online

Hubcase Frequently Asked Questions

Q: What kinds of users and organization types does Hubcase work with?
Q: What languages does Hubcase support in their product?
Q: What kind of support options does Hubcase offer?
Q: What other applications or services does Hubcase integrate with?
Q: What type of training does Hubcase provide?

Hubcase Product Features

Service Desk

Incident Management
Knowledge Base
CMDB
Change Management
IT Asset Management
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal