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Fullview:
About
Next-Gen Cobrowsing For Customer Support Teams Fullview reduces support times by offering instant context on customer issues through cobrowsing and session replays, eliminating the need for extensive explanations or screenshots. Start cobrowsing sessions with a single click, share screens, and control the user's screen for collaborative problem-solving without requiring downloads or links. Access real-time console data for efficient troubleshooting. Quick and easy to set up, Fullview is GDPR compliant and and offers customizable privacy settings to protect sensitive information.
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TechSee:
About
Deploy a unified platform to augment your organization with visual knowledge and automate processes over time. TechSee’s platform creates a single picture of customer issues across the organization, allowing warm transfer between channels and leveraging visual data to deliver AI-powered automation. The platform is proven to support large departments and tens of thousands of reps, with the ability to support more agents, technicians and end users in new geographic locations, without impacting availability or performance. The platform leverages visual data to automate processes using Computer Vision AI, including real-time decision support for agents and self- service for customers. A full record of the visual session history of each customer provides the organization with the context of each contact. This information can also be leveraged for internal collaboration, aligned with privacy policy.
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Fullview:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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TechSee:
Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Supported
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Fullview:
Audience
We empower customer support and product teams to create better customer experiences.
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TechSee:
Audience
Companies of all sizes
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Fullview:
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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TechSee:
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Fullview:
API
Offers API
Supported
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TechSee:
API
Offers API
Supported
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Fullview:
Screenshots and Videos |
TechSee:
Screenshots and Videos |
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Fullview:
Pricing
$50 per month
Free Version
Supported
Free Trial
Supported
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TechSee:
Pricing
$29.99/month/user
Free Version
Not Supported
Free Trial
Not Supported
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Fullview:
Reviews/
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TechSee:
Reviews/
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Fullview:
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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TechSee:
Training
Documentation
Not Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Fullview:
Company InformationFullview
Founded: 2019
Denmark
www.fullview.io
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TechSee:
Company InformationTechSee
Israel
www.techsee.me/
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Fullview:
Alternatives |
TechSee:
Alternatives |
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TechSee:
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Fullview:
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Fullview:
Categories |
TechSee:
Categories |
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Fullview:
Remote Support Features
Diagnostic Tools
Not Supported
File Transfer
Not Supported
Live Chat
Supported
Real-time Chat
Not Supported
Remote Control
Supported
Screen Sharing
Supported
Session Recording
Supported
Session Transfer
Supported
Surveys & Feedback
Not Supported
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TechSee:
Remote Support Features
Diagnostic Tools
Supported
File Transfer
Supported
Live Chat
Supported
Real-time Chat
Supported
Remote Control
Supported
Screen Sharing
Supported
Session Recording
Supported
Session Transfer
Supported
Surveys & Feedback
Supported
Artificial Intelligence Features
Chatbot
Not Supported
For eCommerce
Supported
For Healthcare
Supported
For Sales
Supported
Image Recognition
Supported
Machine Learning
Supported
Multi-Language
Not Supported
Natural Language Processing
Not Supported
Predictive Analytics
Not Supported
Process/Workflow Automation
Supported
Rules-Based Automation
Supported
Virtual Personal Assistant (VPA)
Not Supported
Computer Vision Features
Blob Detection & Analysis
Supported
Building Tools
Supported
Image Processing
Supported
Multiple Image Type Support
Not Supported
Reporting / Analytics Integration
Not Supported
Smart Camera Integration
Not Supported
Remote Work Features
Collaboration
Not Supported
Credential Management
Not Supported
Electronic Signature
Supported
Employee Monitoring
Not Supported
Live Chat
Supported
Meeting Management
Not Supported
Project Management
Not Supported
Remote Access
Supported
Remote Support
Supported
Screen Sharing
Supported
Softphone
Not Supported
Task Management
Not Supported
Time Zone Tracking
Not Supported
Video Chat
Supported
Web Conferencing
Not Supported
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Fullview:
Integrations
Zendesk
Supported
Amdocs Customer Experience Suite
Not Supported
CSG Advanced Convergent Platform (ACP)
Not Supported
Genesys Cloud CX
Not Supported
Intercom
Supported
Jira
Supported
Microsoft 365
Not Supported
Microsoft Dynamics GP
Not Supported
OneShot
Supported
Oracle Service
Not Supported
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TechSee:
Integrations
Zendesk
Supported
Amdocs Customer Experience Suite
Supported
CSG Advanced Convergent Platform (ACP)
Supported
Genesys Cloud CX
Supported
Intercom
Not Supported
Jira
Not Supported
Microsoft 365
Supported
Microsoft Dynamics GP
Supported
OneShot
Not Supported
Oracle Service
Supported
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Fullview:
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TechSee:
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