Fullview TechSee

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Fullview:

About

Next-Gen Cobrowsing For Customer Support Teams Fullview reduces support times by offering instant context on customer issues through cobrowsing and session replays, eliminating the need for extensive explanations or screenshots. Start cobrowsing sessions with a single click, share screens, and control the user's screen for collaborative problem-solving without requiring downloads or links. Access real-time console data for efficient troubleshooting. Quick and easy to set up, Fullview is GDPR compliant and and offers customizable privacy settings to protect sensitive information.
TechSee:

About

Deploy a unified platform to augment your organization with visual knowledge and automate processes over time. TechSee’s platform creates a single picture of customer issues across the organization, allowing warm transfer between channels and leveraging visual data to deliver AI-powered automation. The platform is proven to support large departments and tens of thousands of reps, with the ability to support more agents, technicians and end users in new geographic locations, without impacting availability or performance. The platform leverages visual data to automate processes using Computer Vision AI, including real-time decision support for agents and self- service for customers. A full record of the visual session history of each customer provides the organization with the context of each contact. This information can also be leveraged for internal collaboration, aligned with privacy policy.
Fullview:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
TechSee:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported
Fullview:

Audience

We empower customer support and product teams to create better customer experiences.
TechSee:

Audience

Companies of all sizes
Fullview:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
TechSee:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Fullview:

API

Offers API Supported
TechSee:

API

Offers API Supported
Fullview:

Screenshots and Videos

TechSee:

Screenshots and Videos

Fullview:

Pricing

$50 per month
Free Version Supported
Free Trial Supported
TechSee:

Pricing

$29.99/month/user
Free Version Not Supported
Free Trial Not Supported
Fullview:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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TechSee:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Fullview:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
TechSee:

Training

Documentation Not Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Fullview:

Company Information

Fullview
Founded: 2019
Denmark
www.fullview.io
TechSee:

Company Information

TechSee
Israel
www.techsee.me/
Fullview:

Alternatives

TechSee:

Alternatives

VSight Remote

VSight Remote

VSight
5.0 out of 5 stars
Fullview:
TechSee:
Blitzz

Blitzz

Blitzz Remote Support
5.0 out of 5 stars
Fullview:
Surfly

Surfly

5.0 out of 5 stars
TechSee:
Help Lightning

Help Lightning

5.0 out of 5 stars
Fullview:
TechSee:
Fullview:
TechSee:
Fullview:

Categories

Co-Browsing Supported
Remote Support Supported
TechSee:

Categories

AR Training Supported
Computer Vision Supported
Remote Support Supported
Remote Work Supported
Fullview:

Remote Support Features

Diagnostic Tools Not Supported
File Transfer Not Supported
Live Chat Supported
Real-time Chat Not Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Not Supported
TechSee:

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported

Artificial Intelligence Features

Chatbot Not Supported
For eCommerce Supported
For Healthcare Supported
For Sales Supported
Image Recognition Supported
Machine Learning Supported
Multi-Language Not Supported
Natural Language Processing Not Supported
Predictive Analytics Not Supported
Process/Workflow Automation Supported
Rules-Based Automation Supported
Virtual Personal Assistant (VPA) Not Supported

Computer Vision Features

Blob Detection & Analysis Supported
Building Tools Supported
Image Processing Supported
Multiple Image Type Support Not Supported
Reporting / Analytics Integration Not Supported
Smart Camera Integration Not Supported

Remote Work Features

Collaboration Not Supported
Credential Management Not Supported
Electronic Signature Supported
Employee Monitoring Not Supported
Live Chat Supported
Meeting Management Not Supported
Project Management Not Supported
Remote Access Supported
Remote Support Supported
Screen Sharing Supported
Softphone Not Supported
Task Management Not Supported
Time Zone Tracking Not Supported
Video Chat Supported
Web Conferencing Not Supported
Fullview:

Integrations

Zendesk Supported
Amdocs Customer Experience Suite Not Supported
CSG Advanced Convergent Platform (ACP) Not Supported
Genesys Cloud CX Not Supported
Intercom Supported
Jira Supported
Microsoft 365 Not Supported
Microsoft Dynamics GP Not Supported
OneShot Supported
Oracle Service Not Supported
Pega Customer Service Not Supported
Salesforce Not Supported
Salesforce Agentforce Service Not Supported
ServiceNow Not Supported
TechSee:

Integrations

Zendesk Supported
Amdocs Customer Experience Suite Supported
CSG Advanced Convergent Platform (ACP) Supported
Genesys Cloud CX Supported
Intercom Not Supported
Jira Not Supported
Microsoft 365 Supported
Microsoft Dynamics GP Supported
OneShot Not Supported
Oracle Service Supported
Pega Customer Service Supported
Salesforce Supported
Salesforce Agentforce Service Supported
ServiceNow Supported
Fullview:
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Claim Fullview and update features and information
TechSee:
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