Front vs. Text App Comparison


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A shared view to give your stakeholders visibility into their team's active issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels 62 Ratings Visit Website monday.com Simplify the way your team works with monday.com, a cloud-based project management platform that provides customizable no-code solutions for a wide range of use-cases such as marketing, sales, operations, IT, HR, and more. monday.com allows businesses of all sizes to work in an efficient environment where every team member can assign tasks, automate repetitive work, collaborate in real-time, and share files. With this platform, you can manage everything from simple to complex projects and ensure seamless communication between team members. 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About Front’s powerful customer service platform makes five-star service attainable for over 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where your team can build collaborative workflows across the entire customer lifecycle. As your customer base and their needs grow, Front AI and customer intelligence serves up the efficiency and insights needed to keep your entire organization customer-first, every day. Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.	About Text App is a next-generation AI customer support platform that unifies chat, email, WhatsApp, and Messenger into one intuitive workspace. Built for speed and collaboration, it eliminates tool-switching and streamlines every interaction. Powered by Text Intelligence, a self-learning AI engine, it automates repetitive questions, suggests accurate replies, and keeps responses on-brand. The Customer list unifies chats, tickets, purchases, and campaign activity into a single profile, providing teams with instant context and enabling automatic lead generation when combined with campaigns and the AI agent. Intelligent ticketing and visual automation automate routing, tagging, and follow-ups. With live dashboards and analytics, teams gain full visibility into performance and customer satisfaction. Scalable, secure, and easy to use, Text App transforms support from reactive to proactive — helping businesses deliver consistent, efficient, and human service.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Any business aiming to build and grow strong relationships with clients, customers, or teammates.	Audience Companies seeking a solution to scale customer support and engagement using AI agents to automate chat, ticketing, and conversational workflows across multiple channels
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $19.00/month/user Free Version Free Trial	Pricing $25 per month Free Version Free Trial
Reviews/Ratings Overall 4.3 / 5 ease 5.0 / 5 features 4.3 / 5 design 4.7 / 5 support 4.7 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Front Founded: 2013 United States front.com	Company Information Text Inc. Founded: 2002 Poland www.text.com
Alternatives Hiver	Alternatives Tidio
Help Scout	DevRev
Emailgistics	Sprinklr Service Sprinklr
LiveAgent Quality Unit	Zendesk
Heyday AI Hootsuite View All	Zoho Desk Zoho View All
Categories AI Customer Service Collaboration Conversational Support Customer Communications Management Customer Engagement Customer Service Customer Success Email Clients Email Management Employee Communication Tools Help Desk Internal Communications Live Chat Productivity Remote Support Team Communication Team Management Workflow Management	Categories AI Agents AI Customer Service Chatbot Customer Service Help Desk Live Chat
Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking Show More Features Collaboration Features Brainstorming Calendar Management Chat / Messaging Contact Management Content Management Document Management Project Management Real Time Editing Task Management Version Control Video Conferencing Customer Communications Management Features Batch Communications Chat / Messaging Content Management Email Distribution Interactive Content Multi-Channel Communications On-Demand Communications Personalization Print Management Template Management Video Content Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Customer Success Features Account Alerts Account Management Communication Management Customer Engagement Customer Lifecycle Management Health Score Onboarding Revenue Management Usage Tracking / Analytics Win / Loss Analysis Email Management Features Data Recovery Email Archiving Email Monitoring Queue Manager Response Management Routing Shared Inboxes Signature Management Spam Blocker Whitelisting / Blacklisting Employee Communication Tools Features Activity / News Feed Audio / Video Conferencing Blogs Chat / Messaging Employee Directory Event Calendar File Sharing Knowledge Management Newsletter Management Surveys & Feedback Internal Communications Features App Integration Blogs Chat/Messaging Email Management Employee Directory Event Calendar Newsletter Management Photo Gallery Social Sharing Survey Management Telephony Video Chat Voice Chat Productivity Features Collaboration Database Creation Document Creation File Sharing Notes Management Office Suite Presentation Tools Project Management Task Management Team Chat Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback Team Communication Features Activity / News Feed Audio Calls Calendar Management Chat / Messaging Discussion Threads File Sharing Mobile Access Push Notifications Search Surveys & Feedback Task Management Video Conferencing Team Management Features Assignment Management Commenting / Notes Goal Setting / Tracking Messaging Productivity Analysis Progress Tracking Project Planning Resource Management Task Management Third Party Integration Time Tracking Workflow Management Features Access Controls/Permissions Approval Process Control Business Process Automation Calendar Management Compliance Tracking Configurable Workflow Customizable Dashboard Document Management Forms Management Graphical Workflow Editor Mobile Access No-Code Task Management Third Party Integrations Workflow Configuration
Integrations Gmail Shopify WhatsApp Aircall Beamible CloudTalk Delighted Fivetran Flow.ai Influx Instagram LiveWebinar Môveo AI PartnerHero Polytomic Rambox Sigilium Squarespace Vyte WordPress Show More Integrations View All 135 Integrations	Integrations Gmail Shopify WhatsApp Aircall Beamible CloudTalk Delighted Fivetran Flow.ai Influx Instagram LiveWebinar Môveo AI PartnerHero Polytomic Rambox Sigilium Squarespace Vyte WordPress Show More Integrations View All 10 Integrations
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