Front

Front

4.3 out of 5 stars
Front Staffly

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Front:

About

Front’s powerful customer service platform makes five-star service attainable for over 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where your team can build collaborative workflows across the entire customer lifecycle. As your customer base and their needs grow, Front AI and customer intelligence serves up the efficiency and insights needed to keep your entire organization customer-first, every day. Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.
Staffly:

About

Keeping your staff organized is especially challenging when stuff is spread across shared files, emails, job boards, calendars, training courses, etc. Staffly projects is an easy way to create and manage projects, assign tasks, and share files within assigned groups. Staffly jobs provides an online job board to manage job postings, applicants, files, and more. Our job board is embeddable meaning you can place it anywhere that will accept an iframe. Staffly courses allow you to create and manage easy-to-use courses for new hires, services, and more. Staffly is the ultimate online staff collaboration platform that allows your organization to automate, collaborate, communicate, and educate your team. Staffly replaces over a dozen tools and systems that you may be using, saving you thousands of dollars while also shaving time off of everyone’s work week. Our team has created a few pre-made courses as examples that you can freely use for your organization.
Front:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Staffly:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Front:

Audience

Any business aiming to build and grow strong relationships with clients, customers, or teammates.
Staffly:

Audience

Organizations and teams wanting a tool to create, manage, and collaborate on courses, projects, and tasks
Front:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Staffly:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Front:

API

Offers API Supported
Staffly:

API

Offers API Not Supported
Front:

Screenshots and Videos

Staffly:

Screenshots and Videos

Front:

Pricing

$19.00/month/user
Starter: $19/per user/per month for minimum 2 users and maximum 10 users (billed annually)

Growth: $49/per user/per month for minimum 5 users and maximum 50 users (billed annually)

Scale: $99/per user/per month for minimum 10 users.(billed annually)
Free Version Not Supported
Free Trial Supported
Staffly:

Pricing

$199 per month
Free Version Not Supported
Free Trial Supported
Front:

Reviews/Ratings

Overall 4.3 / 5
ease 5.0 / 5
features 4.3 / 5
design 4.7 / 5
support 4.7 / 5
Staffly:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Front:

Pros & Cons from Real Users

Pros

  • It combines different communicate platform into the front app. Integrates with email, Sms and workload status and management section. Clean user interface. Easy to navigate on the mobile app.
  • Front helps in responding fastly every time. Makes internal coordination easy. Manages inbox and saves our time. Analytical performance. Free trial version is available. User friendly app with very simple instructions. Keeps track of messages and emails. Schedule seamlessly and also manages meetings. Easy to install.
  • FrontApp is a promising work communication organizer. You can tag and mention team member. Quick reply option to reply from saved templates. It also shows performance analytics. It supports many app integration.

Cons

  • No cons, I will update if I face any cons in the future.
  • Very good software. Search function is awesome. Good to go app. No cons.
  • It worked very well and meet all of my requirement.
Front:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Staffly:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
Front:

Company Information

Front
Founded: 2013
United States
front.com
Staffly:

Company Information

Staffly
United States
staffly.com
Front:

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Staffly:

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Front:

Categories

Staffly:

Categories

Front:

Internal Communications Features

App Integration Supported
Blogs Not Supported
Chat/Messaging Supported
Email Management Supported
Employee Directory Supported
Event Calendar Supported
Newsletter Management Not Supported
Photo Gallery Not Supported
Social Sharing Supported
Survey Management Not Supported
Telephony Not Supported
Video Chat Not Supported
Voice Chat Not Supported

Team Management Features

Assignment Management Supported
Commenting / Notes Supported
Goal Setting / Tracking Supported
Messaging Supported
Productivity Analysis Supported
Progress Tracking Not Supported
Project Planning Supported
Resource Management Not Supported
Task Management Supported
Third Party Integration Supported
Time Tracking Not Supported

Collaboration Features

Brainstorming Supported
Calendar Management Supported
Chat / Messaging Supported
Contact Management Supported
Content Management Not Supported
Document Management Supported
Project Management Not Supported
Real Time Editing Supported
Task Management Supported
Version Control Not Supported
Video Conferencing Supported

Customer Communications Management Features

Batch Communications Supported
Chat / Messaging Supported
Content Management Not Supported
Email Distribution Supported
Interactive Content Not Supported
Multi-Channel Communications Supported
On-Demand Communications Not Supported
Personalization Supported
Print Management Not Supported
Template Management Not Supported
Video Content Not Supported

Customer Engagement Features

Analytics Not Supported
Churn Management Not Supported
Communication Management Supported
Community Management Supported
Content Syndication Not Supported
Feedback Collection Not Supported
Gamification Not Supported
Live Chat Supported
Video Content Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Not Supported
Email Management Supported
Knowledge Base Not Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Supported

Customer Success Features

Account Alerts Not Supported
Account Management Supported
Communication Management Supported
Customer Engagement Supported
Customer Lifecycle Management Not Supported
Health Score Not Supported
Onboarding Not Supported
Revenue Management Not Supported
Usage Tracking / Analytics Supported
Win / Loss Analysis Not Supported

Email Management Features

Data Recovery Not Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Supported
Email Recall Not Supported
Queue Manager Supported
Response Management Supported
Routing Supported
Shared Inboxes Supported
Signature Management Supported
Spam Blocker Supported
Whitelisting / Blacklisting Not Supported

Employee Communication Tools Features

Activity / News Feed Not Supported
Audio / Video Conferencing Supported
Blogs Not Supported
Chat / Messaging Supported
Employee Directory Supported
Event Calendar Supported
File Sharing Supported
Knowledge Management Supported
Newsletter Management Not Supported
Surveys & Feedback Not Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Not Supported
Geo Targeting Not Supported
Offline Form Not Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Productivity Features

Collaboration Supported
Database Creation Not Supported
Document Creation Not Supported
File Sharing Not Supported
Notes Management Supported
Office Suite Not Supported
Presentation Tools Not Supported
Project Management Supported
Task Management Supported
Team Chat Supported

Remote Support Features

Diagnostic Tools Not Supported
File Transfer Not Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Not Supported
Screen Sharing Not Supported
Session Recording Not Supported
Session Transfer Not Supported
Surveys & Feedback Not Supported

Team Communication Features

Activity / News Feed Not Supported
Audio Calls Not Supported
Calendar Management Supported
Chat / Messaging Supported
Discussion Threads Supported
File Sharing Supported
Mobile Access Supported
Push Notifications Supported
Search Not Supported
Surveys & Feedback Not Supported
Task Management Supported
Video Conferencing Supported

Workflow Management Features

Access Controls/Permissions Supported
Approval Process Control Not Supported
Business Process Automation Not Supported
Calendar Management Supported
Compliance Tracking Not Supported
Configurable Workflow Supported
Customizable Dashboard Not Supported
Document Management Not Supported
Forms Management Not Supported
Graphical Workflow Editor Not Supported
Mobile Access Not Supported
No-Code Not Supported
Task Management Supported
Third Party Integrations Supported
Workflow Configuration Supported
Front:

Integrations

Aide Supported
Asana Supported
Canals Supported
Easyflow Supported
Forethought Supported
Forumbee Supported
Gainsight Supported
Hightouch Supported
Instagram Supported
JustCall Supported
Lyftrondata Supported
Peaka Supported
Pipedream Supported
PodPlay Supported
Pylar Supported
Twilio Supported
Vessel Supported
Workers by Delos Supported
X (Twitter) Supported
Staffly:

Integrations

Aide Not Supported
Asana Not Supported
Canals Not Supported
Easyflow Not Supported
Forethought Not Supported
Forumbee Not Supported
Gainsight Not Supported
Hightouch Not Supported
Instagram Not Supported
JustCall Not Supported
Lyftrondata Not Supported
Peaka Not Supported
Pipedream Not Supported
PodPlay Not Supported
Pylar Not Supported
Twilio Not Supported
Vessel Not Supported
Workers by Delos Not Supported
X (Twitter) Not Supported
Front:
Claim Front and update features and information
Claim Front and update features and information
Staffly:
Claim Staffly and update features and information
Claim Staffly and update features and information