FixFinder vs. Instant Chime Comparison


FixFinder	Instant Chime Instant Technologies	+	+
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About FixFinder is a suite of self-help tools that empower your users to fix problems. Turn complex IT processes into a quick Q&A session just like Tier-1! Convert your playbooks into custom Troubleshooting Wizards using an intuitive decision tree builder front-end. Our desktop application connects your users to tools like Autotask, Connectwise, Zendesk, Bloomfire, Sharepoint, StatusPage, and many others used by IT Teams and Managed Services.	About Quickly create a cloud hosted Instant Chime application – let our team do the work – typically installed and active in less than 1 day. Empower your service desk and support operations and transform your IT service desk agents into heroes. Route internal & external IM click to chat requests from your web site, or other channels, to your sales or support teams – all leveraging your Microsoft O365 subscription. Boost your agent productivity and knowledge base with multiple concurrent chat sessions handled and resolved. Manage more cases with fewer resources and lower average speed-to-answer times. Connect your employees, or customers, to any agent across any location using Microsoft Skype for Business. Use your existing Microsoft Skype for Business (S4B) accounts to receive inbound service or sales requests. Web chats to S4B or S4B to S4B.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Not Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience IT providers that want to empower their clients to fix things on their own while they focus on business growth	Audience Companies of all sizes that use Skype for Business wanting a tool to create their own cloud hosted application
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information FixFinder fixfinder.com	Company Information Instant Technologies Founded: 2002 United States www.addchime.com/index.html
Alternatives ConnectWise PSA ConnectWise	Alternatives Zoho Desk Zoho
SweetHawk	ALVAO Service Desk ALVAO
Fixify	Tiflux
Zendesk	ServiceTonic
Dameware Remote Support SolarWinds View All	Kayako View All
Categories ITSM Supported	Categories Help Desk Supported ITSM Supported
	ITSM Features Asset Tracking Supported Availability Management Not Supported Change Management Not Supported Configuration Management Not Supported Contract/License Management Supported Dashboard Supported Incident Management Not Supported Problem Management Not Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Supported Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported
Integrations Autotask PSA Supported Bloomfire Supported ConnectWise PSA Supported Microsoft SharePoint Supported Microsoft Teams Not Supported Skype Not Supported Slack Not Supported Statuspage Supported Zendesk Supported e-bot7 Not Supported View All 6 Integrations	Integrations Autotask PSA Not Supported Bloomfire Not Supported ConnectWise PSA Not Supported Microsoft SharePoint Not Supported Microsoft Teams Supported Skype Supported Slack Supported Statuspage Not Supported Zendesk Not Supported e-bot7 Supported View All 4 Integrations
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