EnvolveConvert

EnvolveConvert

Envolve Tech
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About

Our A.I.-powered Virtual Shopping Assistant identifies and converts sales opportunities in customer chat channels while reducing customer service costs. Convert 20% of online chats into sales with zero impact on customer service support Envolve is a performance marketing channel which Increases on-site conversion and average order value, while reducing re-marketing costs. Our chat A.I. analyses customer questions to identify intent. Customer service enquiries which need a human response are passed on to your support team. Sales enquiries are taken through an automated sales funnel, matching customers with products from your website and product feed. All product information presented by Envolve comes from your product feed. Retailers retain total control over content.

About

Engage more, react less Empower your contact center to support customer conversations on any channel. From voice to messaging apps, equip your agents with one interface to increase productivity and deliver the support your customers expect. Keep customers proactively informed. Provide self-care capabilities. Transfer conversations with full context to live agents when required. Integrate virtual customer agents into customer service operations to manage routine enquiries, offer self-service, and provide 24x7 assistance. Build an IVR journey that lets customers seamlessly transfer to a messaging channel where they can self-serve and chat with agents at their convenience. Some enquiries require instant attention. Identify complex and high-priority customer issues and seamlessly pass them directly to agents. Interactions are never fixed to one channel. Easily elevate a chat conversation to a phone call or a browser-based video call for instant support.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Virtual shopping assistant for companies

Audience

Contact centers that want to support customer conversations on any channel

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Envolve Tech
Founded: 2013
Gales
envolvetech.com

Company Information

Cisco
Founded: 1984
United States
cpaas.webex.com/products/webex-engage

Alternatives

Alternatives

LiveAgent

LiveAgent

Quality Unit
Lime Connect

Lime Connect

Lime Connect (formerly Userlike)
CTM

CTM

CallTrackingMetrics

Categories

Categories

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Integrations

TUNE Supported
Webex Campaign Not Supported
Webex Connect Not Supported
Webex Notify Not Supported

Integrations

TUNE Not Supported
Webex Campaign Supported
Webex Connect Supported
Webex Notify Supported
Claim EnvolveConvert and update features and information
Claim EnvolveConvert and update features and information
Claim Webex Engage and update features and information
Claim Webex Engage and update features and information