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About

Elvan is a customer feedback and insights platform that helps SaaS and ecommerce teams capture high-signal feedback and turn it into clear, actionable insights. Teams can collect NPS, CSAT, CES, and targeted microsurveys at key moments such as post-checkout, in-app actions, or via email. Elvan uses AI to analyze qualitative responses, identify themes, highlight churn risks, and surface growth opportunities without manual tagging or spreadsheet work. With a lightweight setup, flexible survey triggers, and real-time dashboards, Opin helps teams understand why customers behave the way they do and act faster on what matters most. It is built for teams that want clarity, not vanity metrics.

About

The Voice of Customer engine that drives company-wide action. Built for CX leaders focused on measurable impact — not survey results. An Early Warning System. Act while it still matters. Use data to eliminate indecision on which cases, customers, and themes need attention. Identify themes before they become problems. Stop chasing lagging indicators. Upgrade from anecdotes to evidence. Process feedback from all of your customers, not just the ones who answered your survey. Executive and cross-functional reporting, so you can support priorities with data. Always-on vs. quarterly VoC, across any combination of channels. Automatic theme detection and impact assessment. Translate qualitative comments into quantitative proof points. Identify repeatable wins and opportunities for improvement. Plan resourcing, improve operations and support peers with hard data. Cut reporting overhead, so you can stay focused on customers.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

SaaS startups, product-led growth teams, ecommerce brands, founders, product managers, customer experience leaders, and marketing teams who want to understand customer sentiment, reduce churn, and drive revenue growth using actionable feedback.

Audience

Companies and businesses in search of an engine solution providing customer ops for a better customer experience

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$49/month
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.5 / 5
ease 5.0 / 5
features 4.5 / 5
design 4.5 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Opin makes it incredibly easy to stay close to customer sentiment. Setting up surveys takes minutes, and the insights are presented in a way that’s clear and immediately actionable. Instead of reading through long responses, we quickly see patterns that help guide decisions that benefit the company.
  • It is very simple to set up, the surveys take less than a minute to create. And the UI is simple enough for anyone to be able to use it. The AI summaries let's me know exactly what the customers feel, so we can act on it quicker instead of digging through the responses. That has been great for our overall growth.

Cons

  • Customization is intentionally limited to keep things simple, which may not suit every workflow.
  • It is fairly new so some features are still evolving but the team ships out improvements regularly. And it is less bells and whistles than some huge enterprise platforms. So depends on what you need.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Elvan
Founded: 2025
India
www.elvan.ai

Company Information

Frame AI
Founded: 2016
United States
frame.ai/

Alternatives

Alternatives

Emotics

Emotics

Adoreboard
Delighted

Delighted

Qualtrics
SurveyOL

SurveyOL

SurveyOL.com
Simplesat

Simplesat

Pronto Holdings

Categories

Customer Feedback Supported
NPS Supported
Survey Supported

Categories

Customer Feedback Features

Alerts / Notifications Supported
Behavior Analytics Not Supported
Bug Reports Not Supported
Community Feedback Tools Not Supported
Live Chat Not Supported
Negative Feedback Management Not Supported
Net Promoter Score (NPS) Supported
Screenshot / Screen Capture Not Supported
Surveys Supported
User Testing Tools Supported
Video Feedback Not Supported
Visual Feedback Tools Not Supported
Voice of the Customer (VoC) Not Supported
Website Feedback Supported

Survey Features

Custom Survey URLs Not Supported
Data Analysis Tools Not Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Not Supported
Question Branching Not Supported
Question Library Not Supported
Site Intercept Survey Not Supported
Skip Logic Not Supported
Supports Audio / Images / Video Not Supported

Integrations

Slack Supported
Zendesk Supported
Help Scout Not Supported
Intercom Not Supported
Salesforce Not Supported
Treehouse Not Supported

Integrations

Slack Supported
Zendesk Supported
Help Scout Supported
Intercom Supported
Salesforce Supported
Treehouse Supported
Claim Elvan and update features and information
Claim Elvan and update features and information
Claim Frame AI and update features and information
Claim Frame AI and update features and information