Audience

IT service management leaders (CIOs, IT Directors, Service Desk Managers, ITSM Architects) inside mid-market and enterprise organisations across all industries, plus managed service providers measuring satisfaction for their enterprise clients.

About ciopulse

ciopulse is the only Net Promoter-based customer feedback platform built specifically for IT service management. Where traditional 1-to-5 satisfaction surveys invite default ratings and 5 percent response rates, ciopulse uses NPS micro-surveys triggered the moment a ticket is resolved. The platform integrates natively with ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. Out of the box, ciopulse provides NPS trend dashboards by team and agent, productivity impact reporting in lost minutes, and benchmark comparisons between internal IT and managed service providers. PulseAI surfaces themes from open-text comments automatically. ciopulse is a ServiceNow Select Partner with a certified Store app, ensuring clean install, automatic upgrades, and data residency inside the customer's ServiceNow instance.

Pricing

Pricing Details:
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Integrations

Ratings/Reviews

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Company Information

ciopulse
Founded: 2013
Australia
www.cio-pulse.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Videos
Support
Phone Support

ciopulse Frequently Asked Questions

Q: What kinds of users and organization types does ciopulse work with?
Q: What languages does ciopulse support in their product?
Q: What kind of support options does ciopulse offer?
Q: What other applications or services does ciopulse integrate with?
Q: What type of training does ciopulse provide?

ciopulse Product Features

Customer Feedback

Surveys
Behavior Analytics
Website Feedback
Net Promoter Score (NPS)
Bug Reports
Screenshot / Screen Capture
Visual Feedback Tools
Live Chat
Alerts / Notifications
Video Feedback
Community Feedback Tools
Voice of the Customer (VoC)
User Testing Tools
Negative Feedback Management

NPS