Audience
IT service management leaders (CIOs, IT Directors, Service Desk Managers, ITSM Architects) inside mid-market and enterprise organisations across all industries, plus managed service providers measuring satisfaction for their enterprise clients.
About ciopulse
ciopulse is the only Net Promoter-based customer feedback platform built specifically for IT service management. Where traditional 1-to-5 satisfaction surveys invite default ratings and 5 percent response rates, ciopulse uses NPS micro-surveys triggered the moment a ticket is resolved. The platform integrates natively with ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. Out of the box, ciopulse provides NPS trend dashboards by team and agent, productivity impact reporting in lost minutes, and benchmark comparisons between internal IT and managed service providers. PulseAI surfaces themes from open-text comments automatically. ciopulse is a ServiceNow Select Partner with a certified Store app, ensuring clean install, automatic upgrades, and data residency inside the customer's ServiceNow instance.
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Pricing
Pricing Details:
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Company Information
ciopulse
Founded: 2013
Australia
www.cio-pulse.com
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Product Details
Platforms Supported
Cloud
Training
Videos
Support
Phone Support
ciopulse Frequently Asked Questions
Q: What kinds of users and organization types does ciopulse work with?
ciopulse works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does ciopulse support in their product?
ciopulse supports these languages: English.
Q: What kind of support options does ciopulse offer?
ciopulse offers support via phone support.
Q: What other applications or services does ciopulse integrate with?
ciopulse integrates with: BMC Helix, Freshservice, Jira Service Management, ServiceNow, and Zendesk.
Q: What type of training does ciopulse provide?
ciopulse provides training in the form of videos.
