Eleveo vs. Talkdesk Comparison


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		Related Products CallTrackingMetrics CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality. 939 Ratings Visit Website QEval QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring. Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts. QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. 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Trusted by over 23,000 companies worldwide, Aircall helps businesses improve connection rates, boost CSAT scores, and streamline onboarding. By combining automation with human-first AI, Aircall reduces busywork so teams can focus on building better customer relationships. 1,838 Ratings Visit Website Dialpad Support Dialpad Contact Center is Dialpad's AI-native platform for customer experience — the connective layer where conversations, intelligence, and action come together in real time. At its core, Dialpad Contact Center is the world's first Agentic AI contact center: AI agents that don't just transcribe or summarize, but reason, resolve, and act autonomously across the full customer journey. Instead of routing customers between disconnected tools, Dialpad Contact Center unifies voice, digital, and human agents in one platform, connecting the voice and data silos that have historically kept support teams siloed and reactive. 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Rather than asking enterprises to take autonomy on faith, Dialpad Contact Center is validated through Dialpad's Proving Ground, so teams can confirm ROI and reliability before committing at scale — a modern alternative to legacy, static bots and fragmented support stacks. 1,607 Ratings Visit Website Intermedia Unite Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement. 1,634 Ratings Visit Website Phonexa Phonexa is an enterprise-grade tracking and distribution platform for calls, leads, fraud, and compliance, in addition to a fully integrated stack of tools that enable marketers to track and optimize performance. At the core of the Phonexa ecosystem are LMS Sync for intelligent lead management and lead distribution, and Call Logic for advanced call tracking, routing, AI Call Agents, and pay-per-call campaigns, each enhanced by automation and real-time analytics. With a global presence, Phonexa supports clients across diverse industries, including insurance, financial services, home services, and beyond. 244 Ratings Visit Website RemotePeople RemotePeople is a global Employer of Record (EOR) and workforce management platform. Founded in 2018 and headquartered in New York, it helps companies recruit, hire, pay and manage employees in 150+ countries without setting up local entities. RemotePeople serves 3,000+ companies with dedicated account managers and in-country HR support. EMPLOYER OF RECORD RemotePeople manages employment contracts, onboarding, payroll, tax administration, statutory benefits and local employment compliance. Clients direct employees' daily work. EOR Flex starts at $199 per employee/month. EOR Plus starts at $399 per employee/month, billed annually for teams of 5+. EOR Switch supports provider transitions. Salaries, statutory employer contributions and other employment costs are additional; country-specific terms apply. 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About Global, award winning contact center compliance & workforce optimization solutions. Compliance recording can protect your company from theft, litigation & fines. Sleep well knowing Elevēo has you covered for everything from voice calls to land mobile radios. Remove, or anonymize details from data collected to stay in compliance. Archive datasets based on configurable rules and automatic categorization. Supervise your teams voice interactions with customers in real-time. Detailed audit logging for every system action with simplified extracts for compliance reviews. Your support, sales & back-office business transactions are critical. Protect your interests by recording everything into a single place with automated categorization by type, source, and customer where any interaction can be easily reviewed. We have been recording voice calls for decades. All over the world our solutions are trusted.	About Talkdesk® provides an AI-native customer experience platform for operating a human-AI hybrid workforce across service, sales, and support. Enterprise CCaaS supports the human workforce, while Customer Experience Automation (CXA) builds and manages AI agents and orchestrates work across the human-AI workforce. Both support voice and digital engagement. CXA uses agentic AI and multi-agent orchestration to coordinate AI agents, human employees, data, knowledge, and workflows across enterprise systems from request to resolution. CXA analyzes prior interactions to identify opportunities, helps teams build agentic AI agents using natural language, tests them before deployment, and optimizes them over time. Talkdesk Data Cloud provides unified, real-time context with governance and human oversight. Industry-specific AI, workflows, and integrations support more than 12 industries. CXA can be deployed with Talkdesk CCaaS or an existing cloud, hybrid, or on-premises contact center.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies interested in contact center compliance & workforce optimization solutions	Audience Organizations modernizing customer service, sales, and support with a human-AI workforce specifically designed for exceptional customer experiences in over 12 industries.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing Priced per named agent - Eleveo works with 450+ reseller partners globally Free Version Not Supported Free Trial Not Supported	Pricing $85 per month Select the Talkdesk edition right for you and stay ahead of customer needs with digital, AI, and industry-specific products. Talkdesk has 4 pricing editions, from $85 to $225. A free trial of Talkdesk is also available. Look at different pricing editions below and see what edition and features meet your budget and needs. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.5 / 5 ease 5.0 / 5 features 4.5 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Able to connect to just about anything, OOB integrations with most CRMs, reporting, able to call anywhere in the world with just an internet connection. Talkdesk is a cloud call center software. Simple and powerful software. Provide live call recording like inbound calls and outbound calls. Professional and seamless experience. Some of its features are queue to voice mail, queue call back, custom messages and music. Voicemail transcriptions and notification saves time a lot. Maximize efficiency simple and easy to use software. Business hours can be easily configured. Clean user interface. Cons No unified communications abilities only contact center functions, other than that everything is good. Efficient way to track our productivity and activity. No cons.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Eleveo Founded: 1999 United States www.eleveo.com	Company Information Talkdesk Founded: 2011 United States www.talkdesk.com
Alternatives MiaRec	Alternatives Dialpad Support Dialpad
Voci Medallia	Aircall
CallMiner Eureka CallMiner	DialedIn
Observe.AI	Genesys Cloud CX Genesys
MOJO-CX View All	Five9 View All
Categories Call Recording Supported Customer Experience Supported Speech Analytics Supported Workforce Management Supported Workforce Optimization (WFO) Supported	Categories AI Call Center Supported AI Dialers Supported AI Voice Agents Supported Call Center Supported Call Center Infrastructure (CCI) Supported Call Monitoring Supported Call Recording Supported Contact Center as a Service (CCaaS) Supported Contact Center Knowledge Base Supported Contact Center Quality Assurance Supported Customer Service Supported Experience Orchestration Supported IVR Supported Sales Enablement Supported Telephony Supported Unified Communications Supported Workforce Optimization (WFO) Supported
Call Recording Features Archiving Not Supported Call Sharing Not Supported Distributed Call Recording Not Supported Event Triggered Recording Not Supported File Transfer Not Supported Instant Retrieval Not Supported On-Demand Recording Supported Recording Bookmarking Not Supported Scheduled Recording Supported Screen Activity Recording Supported Video Call Recording Not Supported Workforce Optimization (WFO) Features eLearning Not Supported Interaction Analytics Supported Liability Recording Supported Performance Management Supported Quality Management Supported Real-time Guidance Not Supported Reporting Supported Speech Analytics Supported Surveying Supported Workforce Management Supported Show More Features Customer Experience Features Action Management Not Supported Analytics Supported Customer Segmentation Not Supported Dashboard Supported Feedback Management Not Supported Knowledge Management Not Supported Multi-Channel Collection Not Supported Sentiment Analysis Not Supported Survey Management Not Supported Text Analysis Not Supported Trend Analysis Not Supported	Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Supported Event Triggered Recording Supported File Transfer Not Supported Instant Retrieval Supported On-Demand Recording Supported Recording Bookmarking Supported Scheduled Recording Supported Screen Activity Recording Supported Video Call Recording Supported Workforce Optimization (WFO) Features eLearning Not Supported Interaction Analytics Supported Liability Recording Supported Performance Management Supported Quality Management Supported Real-time Guidance Supported Reporting Supported Speech Analytics Supported Surveying Supported Workforce Management Supported Show More Features Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Not Supported Campaign Management Not Supported Database Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Customer Service Features Alerts / Escalation Supported Appointment Management Supported Call Center Management Supported Email Management Supported Knowledge Base Supported Live Chat Supported Performance Metrics Supported Queue Management Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Not Supported Virtual Assistant Supported Workflow Management Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Not Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Sales Enablement Features Collaboration Supported Contact Management Supported Content Management Not Supported Document Management Not Supported Goals / Quota Management Not Supported Lead Management Supported Meeting Management Not Supported Performance Management Not Supported Presentation Management Not Supported Proposal Management Not Supported Territory Management Not Supported Training Management Supported Telephony Features Auto-Dialer Supported Call Center Management Supported Call Monitoring Supported Contact Management Supported Inbound Reporting Supported IVR / Voice Recognition Supported Outbound Reporting Supported Predictive Dialer Supported Telemarketing Management Supported Voice & Data Integration Supported VoIP Supported Unified Communications Features Audio / Video Conferencing Supported Calendar Management Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Not Supported File Sharing Not Supported Mobile Access Supported Multi-User Collaboration Supported Voice Mail Supported
Integrations Microsoft Teams Supported Amazon Connect Supported Assembled Not Supported Calabrio ONE Not Supported CallFinder Supported Connect Not Supported Freshdesk Not Supported Google Not Supported Gradient Labs Not Supported HubSpot Service Hub Not Supported Keap Not Supported Kustomer Not Supported Net@Suite Not Supported Olark Not Supported Operata Not Supported Oracle Container Cloud Service Not Supported Pipedrive Not Supported Slack Not Supported Zoho Analytics Not Supported Zoom Contact Center Supported Show More Integrations View All 7 Integrations	Integrations Microsoft Teams Supported Amazon Connect Not Supported Assembled Supported Calabrio ONE Supported CallFinder Not Supported Connect Supported Freshdesk Supported Google Supported Gradient Labs Supported HubSpot Service Hub Supported Keap Supported Kustomer Supported Net@Suite Supported Olark Supported Operata Supported Oracle Container Cloud Service Supported Pipedrive Supported Slack Supported Zoho Analytics Supported Zoom Contact Center Not Supported Show More Integrations View All 47 Integrations
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