Electric vs. Sensebase Comparison


Electric 5.0 out of 5 stars	Sensebase Digisens
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Electric	Sensebase
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Electric: About Electric is reinventing how businesses manage their IT. Providing real-time IT support to 30,000 users and centralized IT management to over 600 customers, Electric offers companies a 50% reduction in IT spend and standardized security across devices, apps, and networks, whether you're on-site or remote. We have an 100+ person team ready and willing to help with IT support. Once the Electric App is enabled in your Slack workspace or Microsoft Teams tenant, your team will have access to chat with Electric whenever they need help. They'll get a response from a member of our team in 10 minutes or less (our average is 6 minutes). Electric's team of experts is trained to handle a wide range of support needs. From the most basic password reset through device crashes, we've got your team covered.	Sensebase: About Sensebase is a cloud-based service desk, PSA and RMM platform for small IT providers and managed service providers. It combines ticketing, monitoring, patch management, remote support, planning, invoicing, a client portal and a password vault. Technicians can manage Microsoft 365 mailboxes, receive client messages through WhatsApp Business, sync appointments with Outlook, and connect invoicing with SnelStart and e-invoicing. Windows and macOS agents support device monitoring and updates; a separate Windows app lets clients report issues and approve remote access. Each subscription includes all features, unlimited clients and devices, and a dedicated VPS in a Netherlands data centre. Plans start at €175 per month for 1–3 technicians, excluding VAT, with higher fixed monthly bands. A 30-day trial is available. The product interface is currently Dutch; English screens are planned.
Electric: Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Sensebase: Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Electric: Audience Companies with 10-500 employees	Sensebase: Audience IT businesses and managed service providers (MSPs) with 1 to 11 technicians.
Electric: Support Phone Support Supported 24/7 Live Support Supported Online Supported	Sensebase: Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
Electric: API Offers API Not Supported	Sensebase: API Offers API Not Supported
Electric: Screenshots and Videos View more images or videos	Sensebase: Screenshots and Videos View more images or videos
Electric: Pricing Flexible based on your needs Free Version Not Supported Free Trial Not Supported	Sensebase: Pricing €175/month €175/month for 1–3 technicians, €350/month for 4–7 and €525/month for 8–11; introductory prices excluding VAT. All features, unlimited clients, portal users and devices, and a dedicated server are included. Monthly subscription, cancellable with one month’s notice. Custom pricing applies from 12 technicians. Free Version Not Supported Free Trial Supported
Electric: Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Sensebase: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Electric: Pros & Cons from Real Users Pros Electric continues to improve and has taken a lot of the day-to-day support tickets- employee requests and tech issues and network problems. I can actually focus on my job vs helping someone who is locked out of their email because they forgot their password the third time this month. Electric fulfills all the requirements that are required in real-time support software. The response time is really less. It has very advanced features like real-time support Electric is great and easy to use remote monitoring software to manage and control every business IT systems and assets. I liked it's remote IT security and service management. It's stable and reliable. - I can slack electric and get a response within minutes- they almost always resolve my issue within an hour. - Super easy to set up and use. Cons They're a growing company so there's sometimes hiccups in service. We had to upgrade to get phone support vs the chat-based. There are no major cons, but I would like to receive updates more frequently. It would be great if it has better alerting system. - Sometimes approvals (from my own team) take a little bit, but not really Electric's fault.
Electric: Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Sensebase: Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Electric: Company Information Electric Founded: 2016 United States www.electric.ai	Sensebase: Company Information Digisens Founded: 1994 Netherlands sensebase.eu/
Electric: Alternatives PeopleForce 5.0 out of 5 stars	Sensebase: Alternatives Helios 5.0 out of 5 stars
Electric: Montra Montra Technologies	Sensebase: Nizlo Cloud 84 Holdings
Electric: Atera 4.8 out of 5 stars	Sensebase: TechSavve RMM DFWTechPros LLC
Electric: JumpCloud 5.0 out of 5 stars	Sensebase: Splashtop Remote Support Splashtop 4.8 out of 5 stars
Electric: Fortinet 5.0 out of 5 stars View All	Sensebase: GenticFlow GenticFlow Ltd. View All
Electric: Categories Cloud Management Supported Cloud Security Supported DNS Security Supported Endpoint Protection Supported Help Desk Supported Identity and Access Management (IAM) Supported Identity Management Supported IT Management Supported IT Security Supported IT Service Supported ITSM Supported Mobile Device Management (MDM) Supported Network Management Supported Onboarding Supported Privileged Access Management Supported Remote Support Supported RMM Supported SaaS Management Supported Service Desk Supported	Sensebase: Categories RMM Supported
Electric: RMM Features Deployment Management Supported For MSPs Supported IT Asset Management Supported Mobile Access Supported Network Monitoring Supported Patch Management Supported Real-time Alerts Supported Remediation Management Supported Show More Features Cloud Management Features Access Control Supported Billing & Provisioning Supported Capacity Analytics Supported Cost Management Supported Demand Monitoring Supported Multi-Cloud Management Supported Performance Analytics Supported SLA Management Supported Supply Monitoring Supported Workflow Approval Supported IT Management Features Capacity Monitoring Supported Compliance Management Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Supported License Management Supported Patch Management Supported Remote Access Supported Scheduling Supported Software Inventory Supported User Activity Monitoring Supported IT Security Features Anti Spam Supported Anti Virus Supported Email Attachment Protection Supported Event Tracking Supported Internet Usage Monitoring Supported Intrusion Detection System Supported IP Protection Supported Spyware Removal Supported Two-Factor Authentication Supported Vulnerability Scanning Supported Web Threat Management Supported Web Traffic Reporting Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported Mobile Device Management (MDM) Features Automatic Device Recognition Supported Data Management Supported Deployment Management Supported Inventory Management Supported Maintenance Utilities Supported Procurement Management Supported Remote Update / Installation Supported Software Management Supported Synchronization Management Supported Wireless Network Support Supported Remote Support Features Diagnostic Tools Not Supported File Transfer Not Supported Live Chat Supported Real-time Chat Supported Remote Control Not Supported Screen Sharing Not Supported Session Recording Not Supported Session Transfer Not Supported Surveys & Feedback Not Supported
Electric: Integrations Microsoft 365 Supported Asana Supported Box Supported Check Point SASE Supported Docusign Supported Dropbox Supported Kaseya BMS Supported Kaseya VSA Supported LastPass Supported Mailchimp Supported Microsoft Teams Supported Model Context Protocol (MCP) Not Supported Okta Supported RingCentral RingEX Supported Slack Supported SnelStart Not Supported TanStack Supported TriNet Supported Ubiquity Supported VMware Cloud Supported Show More Integrations View All 25 Integrations	Sensebase: Integrations Microsoft 365 Supported Asana Not Supported Box Not Supported Check Point SASE Not Supported Docusign Not Supported Dropbox Not Supported Kaseya BMS Not Supported Kaseya VSA Not Supported LastPass Not Supported Mailchimp Not Supported Microsoft Teams Not Supported Model Context Protocol (MCP) Supported Okta Not Supported RingCentral RingEX Not Supported Slack Not Supported SnelStart Supported TanStack Not Supported TriNet Not Supported Ubiquity Not Supported VMware Cloud Not Supported Show More Integrations View All 5 Integrations
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