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About

Dialecto offers a conversational commerce suite for eCommerces that deeply integrates messaging apps with eCommerce platforms, enabling businesses to convert more chats into sales, with less work. eCommerce managers and owners can manage customer interactions from a single inbox, accessing products and order history in real time in one click, create tickets and quick responses for better, faster and scalable support, and automate marketing campaigns for higher conversion rates. Our key features: Unified inbox for multiple messaging channels deeply integrated to the eCommerce so you can access products and order history in real time in one click, transcript audios, create tickets and quick responses for better, faster and scalable support, automated cart recovery, birthday, thank you for your purchase messages, personalized customer interactions, deep conversational analytics for sales and support insights using AI, and seamless integration with eCommerce platforms.

About

Olark Live Chat is a web-based live chat application that helps businesses interact with customers through their website. The solution delivers the easiest way to engage customers who are browsing the website through customer relationship management (CRM), eCommerce, and Help Desk platforms that provide you with powerful customer insights. Key features include team management, automated messages, searchable transcripts, real-time reporting, and more. Olark Live Chat also offers chat monitoring, targeted chat, and analytics within a suite.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies that need a solution to turn more chats into sales, with less work

Audience

Olark Live Chat is perfectly suitable for small and mid-sized businesses in different verticals such as eCommerce, retail, SaaS, education, and more.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$17.00/month/user
Plan start at $17 per user per month. For the annual billed plan, the price is $15 per user.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.5 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • Olark helps in boosting our productivity. It provides live chat platform which helps in building strong relationships with our customers. Using live chat we can instantly response to our customers issue which ultimately converts into profit. Allows real time chat process. Very easy to use and customisable software. Stylish chat box. Good interface for sorting and searching anything.
  • #1- It provides no delay live chat customer support to establish. #2- Chat waiting room tells the exact number of Que. #3- Help to keep customer data records of supports and doubts.

Cons

  • Very easy to setup. Customer support are very responsive. Good software. No cons.
  • #1- We had an overall great experience with it. Nothing I disliked about it.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Dialecto
Founded: 2024
Uruguay
dialecto.com

Company Information

Olark
Founded: 2009
United States
www.olark.com

Alternatives

Ochatbot

Ochatbot

Ometrics

Alternatives

Lime Connect

Lime Connect

Lime Connect (formerly Userlike)
hello24

hello24

Hello24.ai
LiveChat

LiveChat

LiveChat Software

Categories

Categories

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

Better Proposals
BigCommerce
Cayzu
Coevera
Desktop.com
Groove
HappyFox
InsertChat
KMI LMS
LendFoundry
Maple CRM
Parsey
Routee
Salesmachine
Shift4Shop
Unbounce
Vervemail
WhatConverts
Workers by Delos
Zapier

Integrations

Better Proposals
BigCommerce
Cayzu
Coevera
Desktop.com
Groove
HappyFox
InsertChat
KMI LMS
LendFoundry
Maple CRM
Parsey
Routee
Salesmachine
Shift4Shop
Unbounce
Vervemail
WhatConverts
Workers by Delos
Zapier
Claim Dialecto and update features and information
Claim Dialecto and update features and information
Claim Olark and update features and information
Claim Olark and update features and information