Audience

Olark Live Chat is perfectly suitable for small and mid-sized businesses in different verticals such as eCommerce, retail, SaaS, education, and more.

About Olark

Olark Live Chat is a web-based live chat application that helps businesses interact with customers through their website. The solution delivers the easiest way to engage customers who are browsing the website through customer relationship management (CRM), eCommerce, and Help Desk platforms that provide you with powerful customer insights. Key features include team management, automated messages, searchable transcripts, real-time reporting, and more. Olark Live Chat also offers chat monitoring, targeted chat, and analytics within a suite.

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Pricing

Starting Price:
$17.00/month/user
Pricing Details:
Plan start at $17 per user per month. For the annual billed plan, the price is $15 per user.
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 2 User Reviews

Overall 4.5 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 4.5 / 5
More Reviews for Olark Write a Review

Company Information

Olark
Founded: 2009
United States
www.olark.com

Videos and Screen Captures

Olark-Customization

Olark-Customization

Olark-Customization Olark-TranscriptsExampleTextDesktop Olark-FilterForChatsThatMatter
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online

Olark Frequently Asked Questions

Q: What kinds of users and organization types does Olark work with?
Olark works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Olark support in their product?
Olark supports these languages: English.
Q: What kind of support options does Olark offer?
Olark offers support via phone support and online.
Q: What other applications or services does Olark integrate with?
Olark integrates with: ActiveCampaign, ActiveDEMAND, Kommo, AzureDesk, Beekeeper, Better Proposals, BigCommerce, Adobe Marketo Measure, Cayzu, ClinchPad, Podia, Cyfe, Desktop.com, Document360, elevio, Enchant, Forcemanager, Freshdesk, Front, Fullstory, FunnelMaker, Google Analytics, and GreenRope and more.
Q: What type of training does Olark provide?
Olark provides training in the form of documentation, live online, and webinars.
Q: Does Olark offer a free trial?
Yes, Olark offers a free trial.
Q: How much does Olark cost?
Pricing for Olark starts at $17.00/month/user.

Olark Product Features

Live Chat

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Olark Additional Categories

Olark Verified User Reviews

Write a Review
  • Shruti K.
    SMM Manager
    Used the software for: Free Trial
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design 4 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 4 out of 5 stars
    Support 4 out of 5 stars
    Probability You Would Recommend? 8 out of 10

    "Efficient live chat platform"

    4 out of 5 stars Posted 2020-07-25

    Pros: Olark helps in boosting our productivity. It provides live chat platform which helps in building strong relationships with our customers. Using live chat we can instantly response to our customers issue which ultimately converts into profit. Allows real time chat process. Very easy to use and customisable software. Stylish chat box. Good interface for sorting and searching anything.

    Cons: Very easy to setup. Customer support are very responsive. Good software. No cons.

    Overall: Simple software easy to install, configure and understand. Helps in organising datas of the customers. Automatic process saves a lot of time. Secure and reliable software. Also attracts customers visit on our website page. Easily integrates with Google Analytics, Zendesk, Slack, WordPress, Jira, Salesforce etc. User friendly software.

    Read More...
  • Ramesh S.
    Senior Technical Support
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Real-Time Chat Support"

    5 out of 5 stars Edited 2020-07-18

    Pros: #1- It provides no delay live chat customer support to establish.
    #2- Chat waiting room tells the exact number of Que.
    #3- Help to keep customer data records of supports and doubts.

    Cons: #1- We had an overall great experience with it. Nothing I disliked about it.

    Overall: Olark is great and undoubtedly one of the best live customer support platforms. We had an overall positive experience with it. Olark gives us an instant chat platform to listen to the customer and get their doubt clear.

    Read More...
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