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About

The Connex One Customer Engagement Platform enables inbound and outbound interactions through a secure, cloud-based, omnichannel engine. The feature rich platform offers everything from AI and Automation to Workforce Optimisation, consolidating the customer journey into one place. Our clients see vast improvements in customer satisfaction rankings, reduced costs per interaction and are able to efficiently meet demanding SLAs with increased visibility and insightful reporting. The Connex One platform is made to grow – and not just in agent numbers, but on a global scale too! Whichever territory you venture into, our systems and support will be right there with you whether you have 3 or 30,000 users. Onboarding Omnichannel will ripple positivity throughout your company. It will reshape the day to day dealings of your business and benefit everything from your team’s productivity, to your bottom line.

About

Convoso: The Best F 'ING Dialer for sales pros who mean business. Since 2006, Convoso has been flipping the script in the outbound sales, delivering an AI-powered sales platform that doesn't just help you grow—it helps you dominate. We’re not here to blend in; we’re here to stand out and help you do the same by driving profitability, connecting with more prospects, and crushing engagement at scale. And yeah, we’ve got compliance with TCPA and all the regs covered—so you can focus on what matters: closing deals. Convoso is trusted by thousands of customers across industries like insurance, financial services, solar, home services, BPOs, lead gen, and legal sectors. We’re not just another dialer. We’re the dialer built for closers.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies in need of a customer engagement solution

Audience

For organizations looking to increase their sales and marketing productivity. Caters to a range of industry verticals, such as insurance, BPO, lead gen, and more.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 2.0 / 5
features 1.0 / 5
design 2.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.6 / 5
support 4.4 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Connex One
United Kingdom
www.connexone.io

Company Information

Convoso
Founded: 2006
United States
www.convoso.com

Alternatives

Quvu

Quvu

Pebbletree Ltd

Alternatives

Categories

Categories

Convoso's Auto Dialer is the ultimate tool for maximizing agent efficiency and boosting sales outcomes. Designed to connect your agents with live prospects faster, it uses advanced algorithms to predict agent availability and call success rates, ensuring minimal downtime and maximum productivity. With Convoso, your team can focus on what matters most: meaningful conversations that close deals. Unlike traditional dialers, Convoso’s Auto Dialer seamlessly integrates with compliance tools to safeguard against TCPA violations while optimizing lead outreach. Detect voicemails, filter out bad leads, and prioritize high-value prospects—all while maintaining lightning-fast speed-to-lead capabilities. With the power to make 5,000 concurrent dials and reach leads in under 3 seconds, Convoso’s Auto Dialer is the industry leader for high-performing call centers.

Convoso is the ultimate AI-powered call center software designed to transform outbound sales and customer engagement. With cutting-edge tools for dialing, compliance, and analytics, Convoso enables call centers to maximize productivity, optimize campaigns, and close more deals. Its advanced features—like predictive dialing, real-time lead distribution, and dynamic scripting—empower agents to connect with the right leads faster while maintaining full compliance with TCPA and other regulations. Trusted by thousands of businesses across industries, Convoso delivers the highest contact rates in the industry, helping call centers boost their bottom line while reducing costs. Whether you're managing a small team or scaling operations, Convoso provides the technology and support to drive sustainable growth. Convoso is more than software; it's your partner in achieving call center success.

Convoso’s CCaaS (Contact Center as a Service) platform is the ultimate solution for modern call centers looking to drive growth and streamline operations. Powered by AI, Convoso offers a fully integrated suite of tools designed to enhance every stage of the customer journey while maximizing efficiency and compliance. From predictive dialing and advanced answering machine detection to real-time reporting and dynamic scripting, Convoso equips contact centers with the capabilities to boost connect rates, reduce costs, and close deals faster. With features like Caller ID reputation management and state-of-the-art compliance tools, you can focus on scaling your business without the worry of TCPA violations or spam labeling. Built to handle high-volume campaigns, Convoso enables call centers to place over a billion calls monthly while ensuring personalized interactions and superior customer engagement.

Convoso's email marketing capabilities empower businesses to enhance engagement and drive conversions through automated campaigns and personalized communication. By utilizing smart triggers, the platform automates email dispatch based on specific lead behaviors—such as call counts or call outcomes—ensuring timely and relevant outreach. This automation streamlines workflows, allowing agents to concentrate on high-value interactions. The platform's use of dynamic fields facilitates the creation of personalized email templates that can be reused across campaigns, significantly boosting transaction rates. By incorporating targeted subject lines, compelling content, and strategic timing, Convoso helps businesses achieve higher open rates and foster meaningful connections with their audience.

Convoso's Predictive Dialer is the ultimate tool for maximizing agent efficiency and boosting sales outcomes. Designed to connect your agents with live prospects faster, it uses advanced algorithms to predict agent availability and call success rates, ensuring minimal downtime and maximum productivity. With Convoso, your team can focus on what matters most: meaningful conversations that close deals. Unlike traditional dialers, Convoso’s Predictive Dialer seamlessly integrates with compliance tools to safeguard against TCPA violations while optimizing lead outreach. Detect voicemails, filter out bad leads, and prioritize high-value prospects—all while maintaining lightning-fast speed-to-lead capabilities. With the power to make 5,000 concurrent dials and reach leads in under 3 seconds, Convoso’s Predictive Dialer is the industry leader for high-performing call centers.

Convoso’s Gold-Standard Voicemail Detection is a game-changer for outbound teams—helping you avoid wasted dials and keep your agents focused on real conversations. Instead of burning time on unanswered calls or dropped messages, Convoso’s industry-leading detection technology automatically filters out voicemails with unmatched accuracy—so your reps only connect when there’s someone on the other end ready to talk. With fewer hang-ups, cleaner call flows, and more productive outreach, your team gains the efficiency and performance that drive real ROI. This advanced capability is part of Convoso’s AI-powered platform, built to help sales, lead gen, and appointment-setting teams reach more people, more effectively—with less friction and more control. Voicemail Detection isn’t just a feature. It’s your unfair advantage.

Convoso's Sales Dialer is the ultimate tool for maximizing agent efficiency and boosting sales outcomes. Designed to connect your agents with live prospects faster, it uses advanced algorithms to predict agent availability and call success rates, ensuring minimal downtime and maximum productivity. With Convoso, your team can focus on what matters most: meaningful conversations that close deals. Unlike traditional dialers, Convoso’s Sales Dialer seamlessly integrates with compliance tools to safeguard against TCPA violations while optimizing lead outreach. Detect voicemails, filter out bad leads, and prioritize high-value prospects—all while maintaining lightning-fast speed-to-lead capabilities. With the power to make 5,000 concurrent dials and reach leads in under 3 seconds, Convoso’s Sales Dialer is the industry leader for high-performing call centers.

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Auto Dialer Features

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Integrations

Abstrakt
ActiveProspect
Balto
Faraday
HubSpot CRM
HubSpot Customer Platform
LeadByte
LeadConduit
LeadsBridge
LeadsPedia
LiveRecover
Outdoo AI
Phonexa
PingTreeSystems
Ringba
Salesforce
Taalk
TrackDrive
Voso.ai
boberdoo

Integrations

Abstrakt
ActiveProspect
Balto
Faraday
HubSpot CRM
HubSpot Customer Platform
LeadByte
LeadConduit
LeadsBridge
LeadsPedia
LiveRecover
Outdoo AI
Phonexa
PingTreeSystems
Ringba
Salesforce
Taalk
TrackDrive
Voso.ai
boberdoo
Claim Connex One and update features and information
Claim Connex One and update features and information
Claim Convoso and update features and information
Claim Convoso and update features and information