Audience

Companies in need of a customer engagement solution

About Connex One

The Connex One Customer Engagement Platform enables inbound and outbound interactions through a secure, cloud-based, omnichannel engine. The feature rich platform offers everything from AI and Automation to Workforce Optimisation, consolidating the customer journey into one place. Our clients see vast improvements in customer satisfaction rankings, reduced costs per interaction and are able to efficiently meet demanding SLAs with increased visibility and insightful reporting. The Connex One platform is made to grow – and not just in agent numbers, but on a global scale too! Whichever territory you venture into, our systems and support will be right there with you whether you have 3 or 30,000 users. Onboarding Omnichannel will ripple positivity throughout your company. It will reshape the day to day dealings of your business and benefit everything from your team’s productivity, to your bottom line.

Other Popular Alternatives & Related Software
ConneXio
ConneXio
(3 Ratings)
The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform. ConneXio is The Future of Customer Engagement and Workforce Management Software - AI & Voice Recognition IVRs - Omni-Channel IVRs - Voicemail and Call Menu Builder - VoIP Phones - CRM - UCaaS / CCaaS - Dialer - BPO & Outsourcing Transform your Customer Experience (CX) with ConneXio Cloud's Suite of Business Tools. Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds! Contextual Data, AI & Machine Learning, Flexible Workflows and Seamless Cross-Channel Communications empower your teams to engage people in powerful new ways. Featuring ways to make your job easier; - Real-time Analytics & Reporting - Custom-Tailored - AI & Machine Learning - Industry-Leading VoIP Network
Learn more
Infobip
Infobip
Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is the #1 choice of some of the world's biggest companies to scale their customer communications. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience, all in a fast, secure and reliable way. With Infobip, you can achieve deeper customer engagement across the widest selection of local and global channels, including: SMS MMS RCS Live Chat WhatsApp Business Apple Messages for Business Facebook Messenger Instagram Business Telegram Viber Voice / VOIP Video Email
Learn more
Voiso
Voiso
Voiso is an advanced cloud-based contact center solution, allowing to easily start, scale, and run your contact center while improving business metrics and customer experience. A complete set of contact center capabilities includes local calling experience, smart auto-dialers, AI-powered speech recognition, agent management features, omnichannel support, answering machine detectiion, and much more. By combining it with ready-to-use integrations with major CRM and helpdesk systems, Voiso helps scale your communications, reach your customers even in the most regulated countries, and grow your business globally.
Learn more
Kixie PowerCall & SMS
Kixie PowerCall & SMS
(13 Ratings)
Kixie is a revenue engagement platform that helps teams connect faster, sell smarter, and scale efficiently with AI-driven automation and seamless CRM integration. ✔️ Outbound Sales: Increase connection rates by up to 400% with AI-powered Local Presence Dialing, Multi-Line PowerDialer, and Spam Risk Reduction. ✔️ Marketing: Automate calls and texts for instant follow-ups and personalized, scalable outreach. ✔️ Inbound Sales & CS: Streamline workflows with CRM-based call routing, shared SMS inboxes, and automated responses. ✔️ RevOps & Leadership: Optimize team performance with AI-powered call insights, live coaching, and real-time analytics. 🚀 Boost productivity and revenue with Kixie. Visit our website to get started for free today, no credit card required!
Learn more

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 1.0 / 5
ease 2.0 / 5
features 1.0 / 5
design 2.0 / 5
support 1.0 / 5
More Reviews Write a Review

Company Information

Connex One
United Kingdom
www.connexone.io

Videos and Screen Captures

Connex One Screenshot 1
Connex One Screenshot 1
Other Useful Business Software
$300 Free Credits to Build on Google Cloud Icon
$300 Free Credits to Build on Google Cloud

New customers can spin up VMs, build with AI, and query data at no cost.

Put your $300 in credit toward real workloads, then keep building with free monthly usage for 20+ products. No commitment and no charge until you upgrade.
Start Free

Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online

Connex One Frequently Asked Questions

Q: What kinds of users and organization types does Connex One work with?
Q: What languages does Connex One support in their product?
Q: What kind of support options does Connex One offer?
Q: What other applications or services does Connex One integrate with?
Q: What type of training does Connex One provide?

Connex One Product Features

Call Center

Escalation Management Not Supported
Outbound Call Center Not Supported
Manual Dialer Not Supported
Call Recording Not Supported
Queue Management Not Supported
Call Scripting Not Supported
Blended Call Center Not Supported
Progressive Dialer Not Supported
Campaign Management Not Supported
Predictive Dialer Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported
Reporting/Analytics Not Supported
Real-time Chat Not Supported
Database Not Supported

Help Desk

Automated Routing Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
IT Asset Management Supported
Interaction Tracking Supported
Multi-Channel Communication Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Alerts / Escalation Not Supported
Community Forums Not Supported
Incident Management Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multiple Brands / Products Not Supported
Ticket Management Not Supported

Connex One Additional Categories

Connex One Verified User Reviews

Write a Review
  • Rodney M.
    Managing Director
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Overpromise underdeliver"

    Posted 2025-06-02

    Pros: the look of the software, the concept of all features within one platform and the sales team which do everything to upsell

    Cons: Connex One has been a costly and disappointing experience for our business. We provided formal 90-day termination notice as per our contract, but Connex ignored it and continued billing us months after the service ended. Their insistence on a procedural loophole (emailing a specific address) feels like a tactic to trap clients in auto-renewals. Repeated attempts to resolve this were dismissed.

    Worse, their AI calling platform “Athena” is significantly overpriced and underperforms. It lacked real intelligence, produced poor customer interactions, and required excessive manual oversight.

    We’ve now escalated the matter to our bank for chargeback and lodged a complaint with the Telecommunications Industry Ombudsman. Businesses should be cautious — Connex One overpromises, underdelivers, and locks you in.

    Overall: DO NOT USE THEM, i was warned, i didn't listen and thought i was wiser than the recommendation, horrible company

    Read More...
  • Previous
  • You're on page 1
  • Next
Page Already Claimed. Claim Again?