ConnectWise ScreenConnect vs. SecureDesk Comparison


ConnectWise ScreenConnect ConnectWise	SecureDesk Rubix Technology	+	+
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About ConnectWise ScreenConnect, formerly ConnectWise Control, is a remote support solution for Managed Service Providers (MSP), Value Added Resellers (VAR), internal IT teams, and managed security providers. Fast, reliable, secure, and simple to use, ConnectWise ScreenConnect helps businesses solve their customers' issues faster from any location. The platform features remote support, remote access, remote meeting, customization, and integrations with leading business tools. Raise the bar for remote support and reduce customer downtime. Give technicians the ability to deliver superior service through reliable, direct connections to access desktops, mobile devices, and more when needed. Fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. Not sure which version you need? Try all the features and we'll guide you on the best fit for your situation. Free 14-day trial, no credit card required.	About SecureDesk is a self-hosted remote support and device management platform for Windows environments, built so the operator's own infrastructure, not a third-party cloud sits in the middle of every session. It supports two connection modes: attended sessions for real-time, on-demand remote assistance where the end user is present to approve the connection, and unattended access for managing devices that aren't actively staffed, such as servers or kiosks. For deeper troubleshooting, technicians can drop into a SYSTEM-level shell to run administrative commands directly on the endpoint. The core of its design is the encryption model: both the technician's console and the remote endpoint generate their own AES-256-GCM keys, and endpoints connect outbound-only. The self-hosted relay that brokers each session only ever forwards ciphertext it holds no key for, so even the relay operator can't see or decrypt session content.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience MSP, cloud, VAR, audio/visual, internal IT, and managed security providers	Audience IT support teams, help desks, and managed service providers (MSPs) responsible for Windows environments — anyone doing remote troubleshooting or device management who wants to avoid routing session data through a third-party cloud. It's a strong fit for organizations in privacy- and compliance-sensitive industries (healthcare, finance, legal, government) where visibility into remote-support traffic is a real security concern, since the relay itself can't decrypt session content. It also suits solo technicians and small IT shops via the free tier (one technician, three devices), as well as larger teams needing unattended access to unstaffed devices like servers and kiosks.
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos No images available
Pricing $27 per month Free - $0 One - $27 per month, single tech license Standard - $42 per month per concurrent tech Premium - $52 per month per concurrent tech Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 4.5 / 5 ease 4.9 / 5 features 4.8 / 5 design 4.3 / 5 support 4.6 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros I use this a dozen or so times a year with IT support companies when they need control of my computer for trouble shooting. Always fast and easy to use. 1. The best feature of Connect Wise Control is the ability to manually control the screen resolution output while working on slow bandwidth connection. 2. The sessions are protected and secured. 3. The device remote controlling works smoothly without any jitter or lags in either video or audio. - The user interface is intuitive and easy to use. - It provides a stable and reliable connection from both end. - The connection time is quick, and the software is not heavy on processor while running. - The free version is a great tool to get started. - It is pretty easy to set up and use. - It is a very stable tool and does not put load on the system. The interface of the software is straightforward and easy to use that helps in organizing multiple clients at a time. It takes negligible to time to connect, and the connection is swift and reliable with no latency. The connection can be formed in a flexible manner via email or code. Cons No cons. Works like it's supposed to. Sometimes clients forget to click the allow the download, but that's not really a con of the product. 1. The only thing in which the tool lacks behind is the user interface of the tool, that is quite messy and unorganized. But UI plays a crucial role in user experience. - ConnectWise control is the perfect tool for reliable and fast remote access, and it provides what it claims. - There are some minor bugs, like the guest monitor does not work properly. The backward version of the agent is not supported. It does not have iOS or Android support.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information ConnectWise Founded: 1982 United States screenconnect.connectwise.com/	Company Information Rubix Technology Founded: 2012 United States www.rubixtechnology.com
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Categories Co-Browsing Customer Service Help Desk Meeting MSP Remote Desktop Remote Support Remote Video Support Remote Work Secure Remote Access Video Conferencing Web Conferencing	Categories Remote Support
Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback Show More Features Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management MSP Features Backup Management Billing & Invoicing CRM Dashboard Help Desk Issue Management Live Chat Patch Management Privileged Access Management (PAM) Project Management Remote Access Remote Systems Monitoring Scheduling Meeting Features Action Item Tracking Agenda Management Attendee Management Board Meetings Committee Meetings Internal Meetings Invitation Management Legislative Meetings Materials Management Meeting Feedback Meeting Preparation Tools Meeting Room Booking Minutes Management Post-Meeting Tools Scheduling Travel Management Voting Management Remote Desktop Features Chat Cross-Platform Access File Transfer Group View Mobile Device Access Multi Monitor Support Record Remote Sessions Remote Print Remote Wake User Management Remote Work Features Collaboration Credential Management Electronic Signature Employee Monitoring Live Chat Meeting Management Project Management Remote Access Remote Support Screen Sharing Softphone Task Management Time Zone Tracking Video Chat Web Conferencing Video Conferencing Features Electronic Hand Raising Mobile Access On-Demand Webcasting Presentation Streaming Presentation Tools Private Chat Real-Time Chat Record & Playback Ability Screen Sharing Two-Way Audio & Video Video Conferencing Whiteboard Web Conferencing Features Electronic Hand Raising Mobile Access On-Demand Webcasting Presentation Streaming Presentation Tools Private Chat Real-Time Chat Record & Playback Ability Screen Sharing Two-Way Audio & Video Video Conferencing Whiteboard
Integrations Acronis Cyber Protect Asio by ConnectWise AuthPoint ConnectWise Automate ConnectWise PSA CyberFOX Password Manager CyberQP Datto RMM Delinea Cloud Access Controller Freshdesk ITBoost Naverisk RMM & PSA NinjaOne N‑able Passportal OpenText Core MDR Slaask SmartConnect Syncro ThreatLocker Zendesk Show More Integrations View All 20 Integrations	Integrations Acronis Cyber Protect Asio by ConnectWise AuthPoint ConnectWise Automate ConnectWise PSA CyberFOX Password Manager CyberQP Datto RMM Delinea Cloud Access Controller Freshdesk ITBoost Naverisk RMM & PSA NinjaOne N‑able Passportal OpenText Core MDR Slaask SmartConnect Syncro ThreatLocker Zendesk Show More Integrations
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