Audience

IT support teams, help desks, and managed service providers (MSPs) responsible for Windows environments — anyone doing remote troubleshooting or device management who wants to avoid routing session data through a third-party cloud. It's a strong fit for organizations in privacy- and compliance-sensitive industries (healthcare, finance, legal, government) where visibility into remote-support traffic is a real security concern, since the relay itself can't decrypt session content. It also suits solo technicians and small IT shops via the free tier (one technician, three devices), as well as larger teams needing unattended access to unstaffed devices like servers and kiosks.

About SecureDesk

SecureDesk is a self-hosted remote support and device management platform for Windows environments, built so the operator's own infrastructure, not a third-party cloud sits in the middle of every session.

It supports two connection modes: attended sessions for real-time, on-demand remote assistance where the end user is present to approve the connection, and unattended access for managing devices that aren't actively staffed, such as servers or kiosks. For deeper troubleshooting, technicians can drop into a SYSTEM-level shell to run administrative commands directly on the endpoint.

The core of its design is the encryption model: both the technician's console and the remote endpoint generate their own AES-256-GCM keys, and endpoints connect outbound-only. The self-hosted relay that brokers each session only ever forwards ciphertext it holds no key for, so even the relay operator can't see or decrypt session content.

Pricing

Free Version:
Free Version available.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

Rubix Technology
Founded: 2012
United States
www.rubixtechnology.com

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Product Details

Platforms Supported
Windows
Training
Documentation
Videos
Support
Phone Support
Online

SecureDesk Frequently Asked Questions

Q: What kinds of users and organization types does SecureDesk work with?
Q: What languages does SecureDesk support in their product?
Q: What kind of support options does SecureDesk offer?
Q: What type of training does SecureDesk provide?

SecureDesk Product Features

Remote Support

Live Chat
Diagnostic Tools
File Transfer
Remote Control
Session Recording
Session Transfer
Screen Sharing
Surveys & Feedback
Real-time Chat