ConnectWise RMM

ConnectWise RMM

ConnectWise
5.0 out of 5 stars
Sensebase

Sensebase

Digisens
ConnectWise RMM Sensebase

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ConnectWise RMM:

About

Don’t settle when it comes to managing your clients’ IT infrastructure. Exceed their expectations with ConnectWise RMM, our MSP RMM software that provides proactive tools and NOC services—regardless of device environment. With the number of new vulnerabilities rising each year, smart patching procedures have never been more important. We automatically test and deploy patches when they are viable and restrict patches that are harmful. Get better protection for clients while you spend less time managing endpoints and more time growing your business. It’s tough to locate, afford, and retain quality talent. In fact, 81% of IT leaders say it’s hard to find the recruits they need. Add ConnectWise RMM, NOC services and get the expertise and problem resolution you need to become the advisor your clients demand—without adding headcount.
Sensebase:

About

Sensebase is a cloud-based service desk, PSA and RMM platform for small IT providers and managed service providers. It combines ticketing, monitoring, patch management, remote support, planning, invoicing, a client portal and a password vault. Technicians can manage Microsoft 365 mailboxes, receive client messages through WhatsApp Business, sync appointments with Outlook, and connect invoicing with SnelStart and e-invoicing. Windows and macOS agents support device monitoring and updates; a separate Windows app lets clients report issues and approve remote access. Each subscription includes all features, unlimited clients and devices, and a dedicated VPS in a Netherlands data centre. Plans start at €175 per month for 1–3 technicians, excluding VAT, with higher fixed monthly bands. A 30-day trial is available. The product interface is currently Dutch; English screens are planned.
ConnectWise RMM:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Sensebase:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
ConnectWise RMM:

Audience

MSPs
Sensebase:

Audience

IT businesses and managed service providers (MSPs) with 1 to 11 technicians.
ConnectWise RMM:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
Sensebase:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
ConnectWise RMM:

API

Offers API Not Supported
Sensebase:

API

Offers API Not Supported
ConnectWise RMM:

Screenshots and Videos

Sensebase:

Screenshots and Videos

ConnectWise RMM:

Pricing

No information available.
Free Version Not Supported
Free Trial Supported
Sensebase:

Pricing

€175/month
€175/month for 1–3 technicians, €350/month for 4–7 and €525/month for 8–11; introductory prices excluding VAT. All features, unlimited clients, portal users and devices, and a dedicated server are included. Monthly subscription, cancellable with one month’s notice. Custom pricing applies from 12 technicians.
Free Version Not Supported
Free Trial Supported
ConnectWise RMM:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
Sensebase:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
ConnectWise RMM:

Pros & Cons from Real Users

Pros

  • Helps us manage and monitor our sophisticated network set up. Staying on top of network and device happenings before ConnectWise Command was a tough task.

Cons

  • None so far. ConnectWise Command does everything we've needed it to so far.
ConnectWise RMM:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Sensebase:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
ConnectWise RMM:

Company Information

ConnectWise
Founded: 1982
United States
www.connectwise.com/platform/unified-management/rmm
Sensebase:

Company Information

Digisens
Founded: 1994
Netherlands
sensebase.eu/
ConnectWise RMM:

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ConnectWise RMM:

Categories

IT Management Supported
IT Service Supported
MSP Supported
Network Monitoring Supported
Patch Management Supported
RMM Supported
System Monitoring Supported
Sensebase:

Categories

RMM Supported
ConnectWise RMM:

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Not Supported
Compliance Management Not Supported
Configuration Management Not Supported
Contract/License Management Not Supported
Cost Tracking Not Supported
Depreciation Management Not Supported
Inventory Management Not Supported
IT Service Management Supported
Maintenance Management Not Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Not Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Not Supported
License Management Supported
Patch Management Supported
Remote Access Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Supported

IT Service Features

Contract Management Not Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Not Supported
Self Service Portal Supported
Service Catalog Not Supported
Service Reporting Supported
Ticket Management Not Supported

MSP Features

Backup Management Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Not Supported

Network Monitoring Features

Bandwidth Monitoring Supported
Baseline Manager Not Supported
Diagnostic Tools Not Supported
Internet Usage Monitoring Not Supported
IP Address Monitoring Not Supported
Real Time Analytics Not Supported
Resource Management Not Supported
Server Monitoring Supported
SLA Monitoring Not Supported
Uptime Monitoring Not Supported
Web Traffic Reporting Not Supported

Patch Management Features

Alerts/Notifications Supported
Automatic Approval Supported
Automatic Patch Deployment Supported
Automatic Scans Supported
Compliance Management Supported
Custom Patches Supported
Dashboard Supported
Network Wide Management Supported
Patch Prioritization Supported
Patch Testing Supported
Remote Access/Control Supported
Vulnerability Scanning Supported

System Monitoring Features

Alerts / Notifications Supported
Antivirus Management Supported
Data Backup / Recovery Supported
Device Monitoring Supported
Inventory Management Supported
Patch Management Supported
Policy-based Automation Supported
Remote Monitoring Supported
Reporting / Analytics Supported
Risk Analysis Supported
Server Monitoring Supported
Service Configuration Management Supported
ConnectWise RMM:

Integrations

Acronis Cyber Protect Cloud Supported
Autotask PSA Supported
Auvik Supported
BrightGauge Supported
CyberFOX AutoElevate Supported
DataLakeHouse.io Supported
HaloPSA Supported
Heimdal Endpoint Detection and Response (EDR) Supported
IBM MaaS360 Supported
IT Portal Supported
Liongard Supported
Motileo Supported
N‑able Passportal Supported
OpenText Core Endpoint Protection Supported
ScalePad Lifecycle Manager Supported
Scopable Supported
Setyl Supported
SnelStart Not Supported
SuperIT Supported
WhatsApp Not Supported
Sensebase:

Integrations

Acronis Cyber Protect Cloud Not Supported
Autotask PSA Not Supported
Auvik Not Supported
BrightGauge Not Supported
CyberFOX AutoElevate Not Supported
DataLakeHouse.io Not Supported
HaloPSA Not Supported
Heimdal Endpoint Detection and Response (EDR) Not Supported
IBM MaaS360 Not Supported
IT Portal Not Supported
Liongard Not Supported
Motileo Not Supported
N‑able Passportal Not Supported
OpenText Core Endpoint Protection Not Supported
ScalePad Lifecycle Manager Not Supported
Scopable Not Supported
Setyl Not Supported
SnelStart Supported
SuperIT Not Supported
WhatsApp Supported
ConnectWise RMM:
Claim ConnectWise RMM and update features and information
Claim ConnectWise RMM and update features and information
Sensebase:
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Claim Sensebase and update features and information