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About

CollaborationRoom.ai is a patented virtual contact center floor platform designed to help leadership engage, manage, and train remote and blended agents as if they were sitting beside each other on the floor. It offers continuous video, audio, and screen sharing for engaged agents and supervisors, with productivity, security, and coaching features. Supervisors gain real-time visibility into every agent's work, receive smart alerts for potential issues like agent distress or security concerns, and can initiate chat or private calls within the platform for rapid issue resolution. Agents benefit from rapid access to help and coaching, meaningful team connections, and streamlined training sessions. AI-enabled secure workspaces detect security threats such as mobile phone usage, shoulder surfing, and unauthorized subcontracting, ensuring compliance without recording team members.

About

VoIPSetu is a premium 3CX add-on suite that adds advanced visibility, analytics, AI, automation, and supervisor tools to existing 3CX deployments. It helps businesses, contact centers, BPOs, sales teams, and support teams manage calls more effectively without replacing their existing 3CX system. VoIPSetu includes Advanced Wallboards, AI Call Analytics, CRM Integration, Call Recording Manager, Supervisor Console, and AI Receptionist & IVR Builder. Teams can monitor live agent and queue activity, analyze calls with AI transcription and sentiment insights, search recordings, automate CRM call logging, coach agents in real time, and build visual IVR workflows. The platform is designed to turn 3CX call data into actionable operational insights while giving supervisors greater control over day-to-day communication workflows.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Remote contact center supervisors in need of a tool to enhance agent engagement, productivity, and compliance

Audience

Businesses, Contact Centers, BPOs, Sales Teams, Customer Support Teams, IT Managers, 3CX Administrators, MSPs, Operations Managers, and Enterprises

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

$15
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

CollaborationRoom.ai
Founded: 2020
United States
collaborationroom.ai/

Company Information

VoIPSetu
Founded: 2015
United States
www.voipsetu.com

Alternatives

Slack

Slack

Salesforce

Alternatives

No Alternatives
LiveWebinar

LiveWebinar

RTCLab

Categories

Categories

Integrations

No info available.

Integrations

No info available.
Claim CollaborationRoom.ai and update features and information
Claim CollaborationRoom.ai and update features and information
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Claim VoIPSetu and update features and information