Click2CoachEnvision Telephony
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Related Products
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About
Our award winning Click2Coach solution helps with upfront training of agents, using real customer interaction scenarios and examples of how to handle different customer interactions. Once agents are on the floor, handling phone calls or omnichannel interactions, ongoing coaching is what develops highly engaged and effective agents and exceptional customer experiences. Coaching is an ongoing effort that drastically improves the effectiveness and productivity of agents. Coaching an agent is similar to coaching a sports athlete, where stellar performers are developed with ongoing coaching that refines skills and motivates. The smallest adjustments can deliver huge gains in performance. Agents who receive coaching and objective feedback also refine their skills, improve their effectiveness, stay engaged and deliver a better customer experience.
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About
Finally, an online leadership development and executive coaching tool that combines the features you need to optimize your process and continually measure your coachees’ behavioral changes with ongoing pulse feedback. Prove exactly how effective and impactful your leadership development and executive coaching programs are with this innovative executive coaching assessment tool. Get meaningful, ongoing pulse feedback and feedforward that securely measures behavioral impact for each of your coachees. Use these metrics to quantify your coaching ROI. Ditch the paperwork and create online action plans that truly work to facilitate ongoing coaching and training progress. This online executive coaching tool gives you the structure and support you need to maintain an important edge over your competitors. Interact with your coachees through the mobile technology they use every day.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Call centers and businesses looking for a cloud call center software solution for their business needs
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Audience
Anyone in need of an online coaching software to improve their management process
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Not Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationEnvision Telephony
Founded: 1994
United States
www.envisioninc.com
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Company InformationCoachmetrix
Founded: 2015
United States
coachmetrix.com
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Alternatives |
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Categories |
Categories |
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Call Center Features
Blended Call Center
Not Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Recording Features
Archiving
Supported
Call Sharing
Supported
Distributed Call Recording
Supported
Event Triggered Recording
Supported
File Transfer
Not Supported
Instant Retrieval
Supported
On-Demand Recording
Supported
Recording Bookmarking
Not Supported
Scheduled Recording
Supported
Screen Activity Recording
Supported
Video Call Recording
Supported
Training Features
Academic / Education
Not Supported
Asynchronous Learning
Not Supported
Blended Learning
Not Supported
Built-In Course Authoring
Supported
Built-in LMS
Supported
Certification Management
Not Supported
Corporate / Business
Not Supported
eCommerce
Not Supported
Learner Portal
Supported
Mobile Learning
Not Supported
Simulation
Not Supported
Synchronous Learning
Not Supported
Training Companies
Not Supported
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Coaching Features
Appointment Scheduling
Not Supported
Billing & Invoicing
Not Supported
Business Coaching
Supported
Client Management
Supported
Goal Setting / Tracking
Supported
Life Coaching
Not Supported
Mentor/Coach Matching
Not Supported
Program Management
Supported
Progress Tracking
Supported
Sport Coaching
Not Supported
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Integrations
No info available.
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Integrations
No info available.
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