Cherwell Software vs. MSM Comparison


Cherwell Software	MSM Marval Software	+	+
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About Cherwell Service Management is the modern choice for IT Service Management (ITSM). Affordable and easy to implement, the Cherwell platform provides IT teams the ability to implement, automate and modernize service and support processes to cater to the needs of a business--but minus the cost and complexity of legacy ITSM soltutions. Users can choose from subscription or perpetual pricing, on-premises or SaaS, Cherwell-hosted or public cloud infrastructure.	About Founded in 1989, Marval is a leading global provider of enterprise IT Service Management (ITSM) software. With over 30 years in the ITSM business, Marval offers unrivalled industry knowledge and expertise combined with innovative system design. Since launch, we continue to regularly add new product features, updates and functionality, including Machine Learning and Artificial Intelligence, to empower our customers on their ITSM journey. We are a trusted partner to both public and private sector organisations worldwide, enabling support teams to deliver outstanding service management and customer experiences to colleagues and consumers around the globe.
Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Service Desk professionals and companies supporting 1,500+ end-users.	Audience Medium sized and large enterprises
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Cherwell Software Founded: 2004 United States www.cherwell.com	Company Information Marval Software Founded: 1989 United Kingdom www.marvalglobal.com
Alternatives Serviceaide	Alternatives iET ITSM iET Solutions
Canfigure	TOPdesk
LogMeIn Rescue GoTo	Virima Virima Inc.
Octopus ITSM Octopus-ITSM.com	ServiceNow IT Service Management ServiceNow
OXARI Infonet Projekt SA View All	Startly Startly Labs View All
Categories IT Asset Management Supported ITSM Supported	Categories Artificial Intelligence Supported Change Management Supported Help Desk Supported Incident Management Supported IT Management Supported ITSM Supported Machine Learning Supported Service Desk Supported
ITSM Features Asset Tracking Supported Availability Management Supported Change Management Supported Configuration Management Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Supported Show More Features IT Asset Management Features Asset Tracking Supported Audit Management Supported Compliance Management Supported Configuration Management Supported Contract/License Management Supported Cost Tracking Supported Depreciation Management Supported Inventory Management Supported IT Service Management Supported Maintenance Management Supported Procurement Management Supported Requisition Management Supported Supplier Management Supported	ITSM Features Asset Tracking Supported Availability Management Supported Change Management Supported Configuration Management Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Supported Show More Features Artificial Intelligence Features Chatbot Supported For eCommerce Not Supported For Healthcare Not Supported For Sales Not Supported Image Recognition Not Supported Machine Learning Supported Multi-Language Supported Natural Language Processing Not Supported Predictive Analytics Supported Process/Workflow Automation Supported Rules-Based Automation Not Supported Virtual Personal Assistant (VPA) Not Supported Change Management Features Approval Workflow Supported Audit Trail Supported Automated Notifications Not Supported Change Calendar Supported Change Planning Supported Compliance Management Not Supported Prioritization Supported Release Management Supported Task Management Supported Tracking & Reporting Not Supported Training Management Not Supported Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported IT Management Features Capacity Monitoring Not Supported Compliance Management Supported Event Logs Supported Hardware Inventory Not Supported IT Budgeting Not Supported License Management Supported Patch Management Not Supported Remote Access Not Supported Scheduling Not Supported Software Inventory Supported User Activity Monitoring Not Supported Incident Management Features Audit Trail Supported Corrective Actions (CAPA) Not Supported Disaster Recovery Supported Incident Reporting Supported IT Incident Management Supported OSHA Compliance Not Supported Root-Cause Diagnosis Supported Safety Management Supported Task Management Supported Ticket Management Supported Machine Learning Features Deep Learning Not Supported ML Algorithm Library Not Supported Model Training Not Supported Natural Language Processing (NLP) Not Supported Predictive Modeling Supported Statistical / Mathematical Tools Not Supported Templates Not Supported Visualization Not Supported Service Desk Features Change Management Supported CMDB Supported Incident Management Supported IT Asset Management Supported Knowledge Base Supported Mobile Access Supported Procurement Management Not Supported Remote Control Supported Self Service Portal Supported SLA Management Supported
Integrations Active Directory Supported Cisco Webex Supported Digitate ignio Supported HCL BigFix Cloud Lifecycle Management Supported HCL iAutomate Supported Jira Service Management Supported Microsoft Azure Supported Microsoft Power Query Supported Microsoft SharePoint Supported NetWatch.ai Supported Project Online Supported Relokia Supported Spiceworks Network Monitor Supported Zero Incident Framework Supported ZigiOps Supported tryvium Supported Show More Integrations View All 56 Integrations	Integrations Active Directory Not Supported Cisco Webex Not Supported Digitate ignio Not Supported HCL BigFix Cloud Lifecycle Management Not Supported HCL iAutomate Not Supported Jira Service Management Not Supported Microsoft Azure Not Supported Microsoft Power Query Not Supported Microsoft SharePoint Not Supported NetWatch.ai Not Supported Project Online Not Supported Relokia Not Supported Spiceworks Network Monitor Not Supported Zero Incident Framework Not Supported ZigiOps Not Supported tryvium Not Supported Show More Integrations
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