Cayzu vs. PointInsight Comparison


Cayzu	PointInsight LinkEdge Technologies	+	+
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About If you need an easy and affordable help desk solution, look no further than Cayzu. Cayzu is for small or mid-size businesses looking for a simple, intuitive, and beautiful solution for providing and getting instant customer support. The platform offers a wealth of features that include integrated communications (email, social, voice, and chat), automated rules and workflows, mobile apps, branded self-service and knowledge base portal, app integrations, reporting and analytics, and more.	About PointInsight provides a simple, easy-to-use, customizable web-based business process portal that streamlines the tasks, issues and project life cycle management. It gives you the power to define, establish and enforce business rules and optimize business processes from large, mid-sized enterprises to small businesses. It is specially designed to automate and streamline IT services, help desk and customer support processes. PointInsight also provides an integrated knowledge base with a built-in customizable search features for instant business intelligence features such as alerts, reports and emails. Make business operations scalable by automating, standardizing and making all kind of human-centric business processes intuitive.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Small to large businesses worldwide	Audience Companies searching for an advanced Issue Tracking solution
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $4.00/month/user Basic: starts at $4 per agent per month Team: starts at $9 per agent per month Pro: starts at $19 per agent per month Enterprise: starts at $29 per agent per month Enterprise Plus: starts at $39 per agent per month Free Version Supported Free Trial Supported	Pricing $500 one-time payment Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Cayzu Founded: 2013 Canada www.cayzu.com	Company Information LinkEdge Technologies Founded: 1988 United States linkedge.com
Alternatives Giva	Alternatives Cayzu
SolarWinds Service Desk SolarWinds	ManageEngine ServiceDesk Plus ManageEngine
N-able MSP Manager N-able	Wowdesk
ManageEngine ServiceDesk Plus ManageEngine	NetResults Tracker NetResults
Serviceaide View All	ServiceWise TechExcel View All
Categories Customer Service Supported Help Desk Supported Issue Tracking Supported Service Desk Supported	Categories Help Desk Supported Issue Tracking Supported
Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Issue Tracking Features Assignment Management Not Supported Dashboard Supported Escalation Management Supported Issue Auditing Supported Issue Scheduling Supported Knowledge Base Supported Project Management Not Supported Recurring Issues Supported Scheduling Supported Task Management Supported Show More Features Customer Service Features Alerts / Escalation Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Supported Knowledge Base Supported Live Chat Supported Performance Metrics Supported Queue Management Supported Self Service Portal Supported Social Media Integration Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Supported Service Desk Features Change Management Not Supported CMDB Not Supported Incident Management Supported IT Asset Management Not Supported Knowledge Base Not Supported Mobile Access Not Supported Procurement Management Not Supported Remote Control Supported Self Service Portal Not Supported SLA Management Not Supported	Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Supported Issue Scheduling Supported Knowledge Base Supported Project Management Supported Recurring Issues Supported Scheduling Supported Task Management Supported
Integrations Dropbox Supported Facebook Supported Google Analytics Supported Highrise Supported HubSpot CRM Supported HubSpot Customer Platform Supported Jira Supported Jira Service Management Supported LiveChat Supported LogMeIn Rescue Supported OneLogin Supported QuickBooks Online Supported Slack Supported SurveyMonkey Supported Wufoo Supported X (Twitter) Supported Zoho CRM Supported Show More Integrations View All 30 Integrations	Integrations Dropbox Not Supported Facebook Not Supported Google Analytics Not Supported Highrise Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Jira Not Supported Jira Service Management Not Supported LiveChat Not Supported LogMeIn Rescue Not Supported OneLogin Not Supported QuickBooks Online Not Supported Slack Not Supported SurveyMonkey Not Supported Wufoo Not Supported X (Twitter) Not Supported Zoho CRM Not Supported Show More Integrations
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