CallZen.AI vs. CloudTalk Comparison


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		Related Products CallTrackingMetrics CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality. 938 Ratings Visit Website QEval QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring. Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts. QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. 30 Ratings Visit Website Fathom Fathom is an AI notetaking platform that records, transcribes, summarizes, and organizes meetings so users can stay focused on the conversation. The platform supports bot-based and bot-free capture, giving individuals and teams flexible ways to capture meeting notes. Fathom provides accurate transcripts, instant summaries, action items, follow-up details, and searchable meeting history. Users can ask questions across meetings, monitor key topics, and turn conversations into next steps for sales, customer success, marketing, and internal teams. Fathom integrates with tools such as Google Meet, Zoom, Microsoft Teams, Gmail, Slack, Salesforce, HubSpot, Notion, Asana, ChatGPT, Claude, Zapier, and public API or MCP workflows. Built for teams and individuals, Fathom helps reduce meeting admin, improve follow-through, and keep important decisions visible. 7,733 Ratings Visit Website Dialpad Support Dialpad Contact Center is Dialpad's AI-native platform for customer experience — the connective layer where conversations, intelligence, and action come together in real time. At its core, Dialpad Contact Center is the world's first Agentic AI contact center: AI agents that don't just transcribe or summarize, but reason, resolve, and act autonomously across the full customer journey. Instead of routing customers between disconnected tools, Dialpad Contact Center unifies voice, digital, and human agents in one platform, connecting the voice and data silos that have historically kept support teams siloed and reactive. Every interaction becomes part of a compounding intelligence layer. With 775M+ AI recaps and counting, Dialpad Contact Center turns each conversation into operational insight that improves resolution rates, agent productivity, and CX outcomes over time. That intelligence is continuously optimized, governed, and made visible across your organization through Dialpad's Guardian safety layer, ensuring secure, enterprise-grade AI operations at scale. Dialpad Contact Center is built to resolve up to 80% of issues autonomously, reducing operational complexity while giving human agents the context they need for what still requires a human touch. People stay at the core; intelligence sits at the edge, ready to act the moment it's needed. Rather than asking enterprises to take autonomy on faith, Dialpad Contact Center is validated through Dialpad's Proving Ground, so teams can confirm ROI and reliability before committing at scale — a modern alternative to legacy, static bots and fragmented support stacks. 1,600 Ratings Visit Website Aircall Aircall is an AI-powered customer communications and intelligence platform that unifies phone, messaging, and call center operations. Designed for sales and support teams, it enhances every interaction with features like AI Voice Agents, real-time conversation coaching, and integrated WhatsApp messaging. With powerful analytics, call recording, and shared inboxes, teams gain clarity and can resolve customer issues faster. The platform is easy to set up, offering quick number claiming, seamless integrations, and customizable workflows. Trusted by over 23,000 companies worldwide, Aircall helps businesses improve connection rates, boost CSAT scores, and streamline onboarding. By combining automation with human-first AI, Aircall reduces busywork so teams can focus on building better customer relationships. 1,838 Ratings Visit Website Phonexa Phonexa is an enterprise-grade tracking and distribution platform for calls, leads, fraud, and compliance, in addition to a fully integrated stack of tools that enable marketers to track and optimize performance. At the core of the Phonexa ecosystem are LMS Sync for intelligent lead management and lead distribution, and Call Logic for advanced call tracking, routing, AI Call Agents, and pay-per-call campaigns, each enhanced by automation and real-time analytics. With a global presence, Phonexa supports clients across diverse industries, including insurance, financial services, home services, and beyond. 238 Ratings Visit Website Pensero Pensero is the intelligence behind agentic deployment. As companies deploy AI agents alongside their engineering teams, leaders lose the one thing they need most: an objective view of what is actually getting delivered. Pensero scores every unit of work on the same scale, whether it was human, AI-assisted or agent-only, then shows where each one creates value. That gives you agent performance, cost per unit of work, and agentic transformation, monitored live. Customers call it story points after the fact: an objective measure of what was delivered, comparable across teams, technologies, and any mix of humans and agents. No commits, no hours, no lines of code, no agent activity. Every agent, assistant and human lands in one system of record. Repositories, tickets, chat and AI tools connect automatically, with no instrumentation project and no workflow change. Leaders decide what stays human-led, what gets augmented, and what can be delegated to agents, then optimize that balance against delivery, quality, cost, and business impact. Agent budgets are approved on promise today. Pensero turns them into a portfolio with a return. 3 Ratings Visit Website 800.com 800.com is a business phone and call tracking platform that helps small and growing businesses understand, manage, and respond to inbound calls more effectively. The platform provides local and toll-free numbers, call tracking, call recording, voicemail, SMS, and detailed call reporting so teams can see where calls come from and how they’re handled. Businesses use 800.com to track phone leads across websites, ads, social media, and offline marketing, improve response times, and follow up on missed calls. With integrations for Google Ads, GA4, Meta, Microsoft Ads, and popular CRMs, 800.com connects call data to marketing and sales workflows. The platform is easy to set up, flexible as businesses grow, and designed to turn phone calls into clearer insights and better customer experiences. 2,381 Ratings Visit Website Numa Dealerships don't lose customers because of price. They lose them because the phone rings and nobody answers, the customer calls three times for one status update, and the manager finds out about a problem when the survey comes back. Numa is the AI Operating System that fixes this where it breaks: in the daily work. Operator answers and routes every inbound call, so nothing goes dark. Status Updates reaches the customer before they have to call, so advisors stop drowning in callbacks. Voice AI books the appointment in the conversation, so the customer never waits. LiveCSI™ flags upset customers in real time, so managers step in before the CSI score takes the hit. Opportunities goes after declined services, open recalls, and equity moments while they're still warm. One inbox. One shared context. Your whole team working from the same system. Surveys tell you what happened last month. Numa is what happens today. 14 Ratings Visit Website TollFreeForwarding Activate your new international phone number in 60 seconds. Choose from phone numbers in over 120+ countries and 1,000 cities. Forward your calls to any phone number in the world. Robust scheduling options allow you to route your calls based on the days and hours of your business. Route your calls to your main call center during business hours and to voicemail during non-business hours. Instantly view detailed information about calls made to your TollFreeForwarding phone number. Learn about your customers' call habits to help make decisions about outbound sales and follow-up. Keep track of your calls by recording all or some of your calls. Recorded calls are stored in call detail records and can be played or downloaded at any time. 3,224 Ratings Visit Website
About Leverage AI-driven insights and actionables from your customer conversations across all channels, calls, chats, and meetings to boost your business efficiency. CallZen’s state-of-the-art multilingual AI engine lets you transcribe & summarize calls across multiple language dialects. Use CallZen to track every part of your customer conversation across calls, chats, meetings, etc. Track customer complaints, queries, feedback, etc. Configure your own business parameters in CallZen to score your agent conversations with your customers. Use CallZen to track & report your most valuable customer feedback. Identify key product suggestions by your customers and key feature requests. Monitor talking points between your customers & field partners, delivery executives, relationship managers, vendors, drivers, etc. Set your quality standards once and leave behind manual audits and call monitoring. Track scores, strengths & weaknesses of each of your agents with CallZen.	About Searching for a smart call centre software? Try CloudTalk.io, a new-generation cloud phone system for SMEs, startups, online stores or call centers (sales and customer service teams). 25+ integrations with favorite CRM, helpdesk or e-commerce tools as Shopify, Salesforce, Pipedrive, Intercom at hand along with a 5-star rated customer success team make it easy to seamlessly migrate or set up your new cloud call centre from scratch. We are rapidly growing every month and we have already successful cooperation with 1000+ companies across the world like DHL, Yves Rocher or Karcher. Try 14 day FREE trial from CloudTalk (no credit card details required).
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Anyone requiring an AI solution to unlock insights from conversations	Audience Sales teams, Customer Support Teams, Internal Business Phone System, Call Center Solution, Online Stores
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing $25.00/month (billed annually) The pricing is based on the number of agents you have. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.7 / 5 ease 4.8 / 5 features 4.6 / 5 design 4.7 / 5 support 4.7 / 5 Read all reviews
	Pros & Cons from Real Users Pros Auto calling recording, auto transcription, auto dialer, easy to install, easy to integrate, easy to use, best calling software. Installation and configuration is quite straightforward. Their smart speed dialer tool speeds up call making and cuts down on time spent keying in numbers. Incredible experience in general. Having utilized other call suppliers, I can unhesitatingly say CloudTalk brings the best incentive for your cash. The application adapts perfectly with our business requirements and a strong point to note is the fact that it is able to record telephone calls and store them which can be of great help to you in the event of conflict with a customer. The best benefit of the software is its monthly payable there is no annual membership needed. Cloudtalk helps to solve our problem to outreach interested customers. Fantastic support and staff. Cons Pricing may be a bit high for small organizations. Pricing is higher which should be reduced and their windows application needs some improvements. I really tried to search out any major disadvantage in this product but no such major issue found but always improvement required. There have been a few issues with the portable application, but there has been a new update to the application so these issues will ideally be a relic of past times. The major drawback lies at the level of the calls or it can have connection problems or unstable network, making communication difficult. There is nothing that comes to my mind.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information CallZen.AI callzen.ai/	Company Information CloudTalk Founded: 2016 United States www.cloudtalk.io
Alternatives Call Optix	Alternatives PBXware Bicom Systems
CallTrackingMetrics	Aircall
OptiCall OptiCall Solutions	DialedIn
Convin	Five9
Wonderway View All	3CLogic View All
Categories Conversation Intelligence	Categories AI Call Center AI Dialers AI Voice Agents Auto Dialer Business Phone Systems Business VoIP Call Accounting Call Center Call Center Infrastructure (CCI) Call Forwarding Call Monitoring Call Recording Call Tracking Contact Center Quality Assurance Conversation Intelligence Internal Communications IVR Predictive Dialer Ringless Voicemail Drop Sales Dialers Telemarketing Telephony
	Show More Features Auto Dialer Features Call Center Management Call Recording Call Reporting Call Scripting Lead Management Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Surveys Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Call Recording Features Archiving Call Sharing Distributed Call Recording Event Triggered Recording File Transfer Instant Retrieval On-Demand Recording Recording Bookmarking Scheduled Recording Screen Activity Recording Video Call Recording Call Tracking Features Call Log Call Recording Call Routing Caller Identification Campaign Management Conversion Tracking CRM IVR / Voice Recognition Keyword Tracking IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail Internal Communications Features App Integration Blogs Chat/Messaging Email Management Employee Directory Event Calendar Newsletter Management Photo Gallery Social Sharing Survey Management Telephony Video Chat Voice Chat Telephony Features Auto-Dialer Call Center Management Call Monitoring Contact Management Inbound Reporting IVR / Voice Recognition Outbound Reporting Predictive Dialer Telemarketing Management Voice & Data Integration VoIP
Integrations AccessOwl ChatBot Freshdesk Freshsales Google Cloud Platform Gorgias Groove Help Scout HubSpot Sales Hub Intercom KonnectzIT LiveChat Make Motileo Playvox Plecto Salesforce Salesloft Zapier Zoho CRM Show More Integrations View All 4 Integrations	Integrations AccessOwl ChatBot Freshdesk Freshsales Google Cloud Platform Gorgias Groove Help Scout HubSpot Sales Hub Intercom KonnectzIT LiveChat Make Motileo Playvox Plecto Salesforce Salesloft Zapier Zoho CRM Show More Integrations View All 51 Integrations
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