CallTools

CallTools

4.9 out of 5 stars
DialerAI

DialerAI

Star2Billing S.L. (ESB65173742)
4.8 out of 5 stars
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CallTools DialerAI
CallTools:

About

Revolutionize your contact center with CallTools—the cutting-edge cloud-based software that integrates your inbound and outbound dialing on a single platform. Boost your agents’ productivity and enhance customer engagement like never before with CallTools’ powerful suite of call center features, including predictive dialing, call recording, and multi-touch campaigns with email and SMS capabilities. Get a complete 360-degree view of your agents’ performance and take advantage of real-time reporting. With seamless integration options, advanced queue management, and flexible IVR settings, CallTools ensures a streamlined workflow. Effortlessly manage data targeting and caller ID strategies to optimize connection rates and improve outcomes. Empower your team with a user-friendly interface designed to simplify complex tasks while delivering consistent results.
DialerAI:

About

Our autodialer software are used for automating sales calls, payment collections, appointment reminders, phone polling and market research. It can also be used for mass emergency voice broadcasting. The system is ideal for Telcos and companies selling callcenter services as it is multi-tenant with billing and white-labeled while being economical to run as you choose your own Voice Provider. Our autodialer software can massively increase productivity by dropping busy, unanswered and disconnected line, passing calls answered by real people back to your agents, and leaving messages on answering machines.
CallTools:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
DialerAI:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
CallTools:

Audience

Businesses in any industry and of any size which require more than a couple of people to handle inbound and or outbound calls can significantly benefit from incorporating CallTools.
DialerAI:

Audience

Businesses and call centers with national or international calling needs
CallTools:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
DialerAI:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
CallTools:

API

Offers API Supported
DialerAI:

API

Offers API Not Supported
CallTools:

Screenshots and Videos

Play Video Agents can easily join outbound dialing campaigns and inbound call queues all in once place. The contact view provides agents with the full functionality of a CRM. Email, SMS, scripts, notes, event calendars and a complete history are available. Agents can interact through SMS with templates or manually with a full history kept on each record. View more images or videos
DialerAI:

Screenshots and Videos

Play Video List Campain Dashboard Agents IVR View more images or videos
CallTools:

Pricing

Custom Pricing - Best Value in the Industry with Unlimited Inbound and Outbound Minutes
Free Version Not Supported
Free Trial Not Supported
DialerAI:

Pricing

$199.00/month
Free Version Not Supported
Free Trial Supported
CallTools:

Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.9 / 5
design 4.8 / 5
support 4.9 / 5
DialerAI:

Reviews/Ratings

CallTools:

Pros & Cons from Real Users

Pros

  • CallTools offers excellent customer service. David has been incredibly helpful in walking me through the system, explaining each feature in detail, and making sure I feel supported. The platform itself has powerful tools that can really elevate your workflow once you understand how to use them.
  • CallTools has everything: 1. Voice 2.SMS 3.Email 4. Dialer strategy. etc All of its features makes it really easy for any company to provide best customer service and be profitable too. its tough to find something like CallTools at this cost in the market.
  • The customer service and the dialer services perfect i will recommend to other people. I will also be using this service for my business long term
  • When calling in, they get someone to help you right away. And everyone that I have spoken too, has been amazing, kind and knowledgeable.
  • Ease of use

Cons

  • Calls and trainings cannot be recorded, which makes it difficult to review the steps later. I often find myself needing additional support to remember how to use certain features. It would be extremely helpful if CallTools added a section with video tutorials covering all the available features, so users can learn and revisit the material at their own pace.
  • I can just think and waiting of them having Phone apps as well making CallTools no. 1.
  • N/A.
  • I have had such a great experience so far, that i haven't found a negative thing about CallTools.
  • System doesn't do a great job of alerting us if our #s are spam.
CallTools:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
DialerAI:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
CallTools:

Company Information

CallTools
Founded: 2014
United States
calltools.com/
DialerAI:

Company Information

Star2Billing S.L. (ESB65173742)
Founded: 2009
Spain
dialer.ai/landing/
CallTools:

Alternatives

CallRail

CallRail

5.0 out of 5 stars
DialerAI:

Alternatives

Dialfire

Dialfire

cloud IT Services
5.0 out of 5 stars
CallTools:
Convoso

Convoso

4.7 out of 5 stars
DialerAI:
Voiso

Voiso
CallTools:
BatchDialer

BatchDialer

BatchService
DialerAI:
CloudTalk

CloudTalk

4.7 out of 5 stars
CallTools:
CloudTalk

CloudTalk

4.7 out of 5 stars
DialerAI:
3CLogic

3CLogic
CallTools:
Kixie PowerCall & SMS

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Kixie
4.7 out of 5 stars
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DialerAI:
XCALLY

XCALLY

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CallTools:

Categories

Auto Dialer Supported
Business Phone Systems Supported
Business Text Messaging Supported
Business VoIP Supported
Call Center Supported
Call Monitoring Supported
Contact Center as a Service (CCaaS) Supported
CRM Supported
Inside Sales Supported
Parallel Dialers Supported
Power Dialers Supported
Predictive Dialer Supported
Sales Dialers Supported
SMS Marketing Supported
Telemarketing Supported
Telephony Supported
DialerAI:

Categories

AI Call Center Supported
AI Dialers Supported
Auto Dialer Supported
Call Center Supported
IVR Supported
Power Dialers Supported
Predictive Dialer Supported
Sales Dialers Supported
Voice Broadcasting Supported
CallTools:

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported
Show More Features

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Not Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Not Supported
Lead Scoring Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Not Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Supported

Inside Sales Features

Auto-Dialing Supported
Call List Management Supported
Call Recording Supported
Campaign Management Supported
Dashboard Supported
Data Management Supported
Lead Capture Supported
Lead Distribution Supported
Lead Scoring Supported
Performance Management Supported

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Not Supported
Message Personalization Supported
MMS Supported
Mobile Coupons Not Supported
Mobile Keywords Not Supported
Polls / Voting Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Not Supported
Text-to-Win Not Supported

Telemarketing Features

Auto Dialer Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Call Scripting Supported
CRM Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Lead Distribution Supported
Outbound Call Center Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Supported
Voice & Data Integration Supported
VoIP Supported
DialerAI:

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Not Supported
Reporting/Analytics Supported

Predictive Dialer Features

Call Monitoring Not Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported
Show More Features

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported
CallTools:

Integrations

BirdDog eCommerce Supported
ClickFunnels Supported
DebtPayPro Supported
Follow Up Boss Supported
Gmail Supported
GoHighLevel Supported
Jornaya Supported
Less Annoying CRM Supported
Magento Supported
Pipedrive Supported
Plivo Supported
Podio Supported
REI BlackBook Supported
REISift Supported
Shape Software Supported
Shopify Supported
Stackreaction Supported
Velocity Supported
Zillow Supported
boberdoo Supported
Show More Integrations
View All 47 Integrations
DialerAI:

Integrations

BirdDog eCommerce Not Supported
ClickFunnels Not Supported
DebtPayPro Not Supported
Follow Up Boss Not Supported
Gmail Not Supported
GoHighLevel Not Supported
Jornaya Not Supported
Less Annoying CRM Not Supported
Magento Not Supported
Pipedrive Not Supported
Plivo Not Supported
Podio Not Supported
REI BlackBook Not Supported
REISift Not Supported
Shape Software Not Supported
Shopify Not Supported
Stackreaction Not Supported
Velocity Not Supported
Zillow Not Supported
boberdoo Not Supported
Show More Integrations
View All 1 Integration
CallTools:
Claim CallTools and update features and information
Claim CallTools and update features and information