CallTools

CallTools

4.9 out of 5 stars
Caller ID Reputation

Caller ID Reputation

5.0 out of 5 stars
CallTools Caller ID Reputation

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CallTools:

About

Revolutionize your contact center with CallTools—the cutting-edge cloud-based software that integrates your inbound and outbound dialing on a single platform. Boost your agents’ productivity and enhance customer engagement like never before with CallTools’ powerful suite of call center features, including predictive dialing, call recording, and multi-touch campaigns with email and SMS capabilities. Get a complete 360-degree view of your agents’ performance and take advantage of real-time reporting. With seamless integration options, advanced queue management, and flexible IVR settings, CallTools ensures a streamlined workflow. Effortlessly manage data targeting and caller ID strategies to optimize connection rates and improve outcomes. Empower your team with a user-friendly interface designed to simplify complex tasks while delivering consistent results.
Caller ID Reputation:

About

Caller ID Reputation is a service that allows companies to monitor their caller IDs across all major carriers, call-blocking apps, and aggregator APIs. It provides real-time visibility and control over how calls are presented to clients, helping businesses identify flagged caller IDs and reduce flags by up to 95% in the first month. The platform offers a user-friendly dashboard to manage multiple business lines simultaneously, ensuring calls are not marked as spam or scams. Caller ID Reputation also provides real-time notifications and detailed dashboards for continuous monitoring, enabling immediate remediation of flagged numbers. By maintaining a positive phone number reputation, businesses can improve connection rates and uphold brand integrity. Blocked calls can stop you from reaching patients and they would never know you tried to call or text them. Blocked calls can stop you from reaching patients and they would never know you tried to call or text them.
CallTools:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Caller ID Reputation:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
CallTools:

Audience

Businesses in any industry and of any size which require more than a couple of people to handle inbound and or outbound calls can significantly benefit from incorporating CallTools.
Caller ID Reputation:

Audience

Businesses requiring a tool to ensure their calls are not flagged as spam or scam
CallTools:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Caller ID Reputation:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
CallTools:

API

Offers API Supported
Caller ID Reputation:

API

Offers API Supported
CallTools:

Screenshots and Videos

Caller ID Reputation:

Screenshots and Videos

CallTools:

Pricing

Custom Pricing - Best Value in the Industry with Unlimited Inbound and Outbound Minutes
Free Version Not Supported
Free Trial Not Supported
Caller ID Reputation:

Pricing

$64/month per user
Standard plans come with 10 numbers for $64 monthly per user
Free Version Not Supported
Free Trial Supported
CallTools:

Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.9 / 5
design 4.8 / 5
support 4.9 / 5
Caller ID Reputation:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
CallTools:

Pros & Cons from Real Users

Pros

  • CallTools offers excellent customer service. David has been incredibly helpful in walking me through the system, explaining each feature in detail, and making sure I feel supported. The platform itself has powerful tools that can really elevate your workflow once you understand how to use them.
  • CallTools has everything: 1. Voice 2.SMS 3.Email 4. Dialer strategy. etc All of its features makes it really easy for any company to provide best customer service and be profitable too. its tough to find something like CallTools at this cost in the market.
  • The customer service and the dialer services perfect i will recommend to other people. I will also be using this service for my business long term
  • When calling in, they get someone to help you right away. And everyone that I have spoken too, has been amazing, kind and knowledgeable.
  • Ease of use

Cons

  • Calls and trainings cannot be recorded, which makes it difficult to review the steps later. I often find myself needing additional support to remember how to use certain features. It would be extremely helpful if CallTools added a section with video tutorials covering all the available features, so users can learn and revisit the material at their own pace.
  • I can just think and waiting of them having Phone apps as well making CallTools no. 1.
  • N/A.
  • I have had such a great experience so far, that i haven't found a negative thing about CallTools.
  • System doesn't do a great job of alerting us if our #s are spam.
Caller ID Reputation:

Pros & Cons from Real Users

Pros

  • Great insight into our phone numbers and the white glove service has saved us a lot of time and helped clean up our Caller ID for our phone numbers.
  • Improving my Caller ID reputation has been a game changer for my outreach. My calls are now recognized more often, and people feel more comfortable answering. It’s helped build trust right from the first ring and boosted my overall response rate. I’d definitely recommend it to anyone looking to improve their call performance.

Cons

  • Some items kept getting flagged so we need to continue to work with them to figure out how to prevent this.
  • Caller ID reputation has worked really well for me overall, with very few downsides. The only minor drawback is that it can take a little time to see full results, but once it’s established, the benefits far outweigh that. Overall, it’s been a smooth and worthwhile experience.
CallTools:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Caller ID Reputation:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
CallTools:

Company Information

CallTools
Founded: 2014
United States
calltools.com/
Caller ID Reputation:

Company Information

Caller ID Reputation
Founded: 2018
United States
calleridreputation.com
CallTools:

Alternatives

CallRail

CallRail

5.0 out of 5 stars
Caller ID Reputation:

Alternatives

CallTools

CallTools

4.9 out of 5 stars
CallTools:
Convoso

Convoso

4.7 out of 5 stars
Caller ID Reputation:
CallTools:
BatchDialer

BatchDialer

BatchService
Caller ID Reputation:
CallTools:
CloudTalk

CloudTalk

4.7 out of 5 stars
Caller ID Reputation:
CallTools:
Kixie PowerCall & SMS

Kixie PowerCall & SMS

Kixie
4.7 out of 5 stars
Caller ID Reputation:
CallTools:

Categories

Auto Dialer Supported
Business VoIP Supported
Call Center Supported
Call Monitoring Supported
CRM Supported
Inside Sales Supported
Parallel Dialers Supported
Power Dialers Supported
Predictive Dialer Supported
Sales Dialers Supported
SMS Marketing Supported
Telemarketing Supported
Telephony Supported
Caller ID Reputation:

Categories

Call Center Supported
Sales Supported
Sales Enablement Supported
Telemarketing Supported
Telephony Supported
CallTools:

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Telemarketing Features

Auto Dialer Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Call Scripting Supported
CRM Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Lead Distribution Supported
Outbound Call Center Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Supported
Voice & Data Integration Supported
VoIP Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Not Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Not Supported
Lead Scoring Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Not Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Supported

Inside Sales Features

Auto-Dialing Supported
Call List Management Supported
Call Recording Supported
Campaign Management Supported
Dashboard Supported
Data Management Supported
Lead Capture Supported
Lead Distribution Supported
Lead Scoring Supported
Performance Management Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Not Supported
Message Personalization Supported
MMS Supported
Mobile Coupons Not Supported
Mobile Keywords Not Supported
Polls / Voting Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Not Supported
Text-to-Win Not Supported
CallTools:

Integrations

Balto Supported
DebtPayPro Supported
Enerflo Supported
Follow Up Boss Supported
Gmail Supported
GoHighLevel Supported
Gong Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Keap Supported
Less Annoying CRM Supported
Microsoft Dynamics 365 Supported
NetSuite Supported
Quickbase Supported
Slack Supported
Stackreaction Supported
Velocify Supported
Wufoo Supported
Zillow Supported
Zoho CRM Supported
Caller ID Reputation:

Integrations

Balto Not Supported
DebtPayPro Not Supported
Enerflo Not Supported
Follow Up Boss Not Supported
Gmail Not Supported
GoHighLevel Not Supported
Gong Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Keap Not Supported
Less Annoying CRM Not Supported
Microsoft Dynamics 365 Not Supported
NetSuite Not Supported
Quickbase Not Supported
Slack Not Supported
Stackreaction Not Supported
Velocify Not Supported
Wufoo Not Supported
Zillow Not Supported
Zoho CRM Not Supported
CallTools:
Claim CallTools and update features and information
Claim CallTools and update features and information
Caller ID Reputation:
Claim Caller ID Reputation and update features and information
Claim Caller ID Reputation and update features and information