CallHippo

CallHippo

4.7 out of 5 stars
Dialfire

Dialfire

cloud IT Services
5.0 out of 5 stars
CallHippo Dialfire

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CallHippo:

About

CallHippo is a modern Contact Center Tool that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.
Dialfire:

About

Dialfire is a cloud-native telephony platform for inbound and outbound phone campaigns. It comes with an extremely fast predictive dialer, which allows for up to 3 times more contacts to be called within the same amount of time in comparison to manual dialing. In addition to its dialing speed, the extremely user-friendly solution offers workflow automation, extensive real-time reports, statistics and monitoring for full transparency and control, while APIs ensure a smooth integration with existing infrastructure. Complete inbound or outbound campaigns can be set up within minutes, directly from the browser, without any installation and still allowing for full personalisation. Dialfire is developed in Germany backed by over 25 years of experience in the call center industry. For more info check out
CallHippo:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Dialfire:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
CallHippo:

Audience

SMBs for Sales, Support and Business-Ops Teams
Dialfire:

Audience

Businesses seeking a solution to turn their browser into a complete outbound call center
CallHippo:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Dialfire:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
CallHippo:

API

Offers API Not Supported
Dialfire:

API

Offers API Supported
CallHippo:

Screenshots and Videos

Dialfire:

Screenshots and Videos

CallHippo:

Pricing

$18.00/month/user
Free Version Not Supported
Free Trial Not Supported
Dialfire:

Pricing

No information available.
Free Version Supported
Free Trial Supported
CallHippo:

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 5.0 / 5
design 4.7 / 5
support 4.0 / 5
Dialfire:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
CallHippo:

Pros & Cons from Real Users

Pros

  • with call hippo, we have got Virtual number in a day. It also provide VOIP, which is basically online number over which outgoing and incoming facility also available by using their app. It's loaded with other features too. as it uses internet to call, it saves the finance with the traditional phone bill.
  • Virtual phone number can be bought easily using CallHippo from anywhere in the world. Virtual phone number use virtual phone system for receiving and making calls. They can be accessed by any device and from anywhere as they work of the internet. It offers advanced features, extensive reporting and robust functionality. Seamlessly connects call.
  • CallHippo helps business to open customer service on voice call platform. The call quality is very clear. I never faced any call drop. CallHippo is available on Cross-platform. The customer service is great.

Cons

  • It doesn't used PBX system as the traditional phone using and hence online connectivity is required. For access the incoming, their app is mandatory.
  • CallHippo offers Freely communication, Without phone bill. No dislikes.
  • I never had any issue with CallHippo. I works great.
Dialfire:

Pros & Cons from Real Users

Pros

  • I can administer almost everything myself and rarely have to rely on support. And when I do, I get a solution very quickly. It is extremely fail-safe. I can connect and evaluate the data almost anywhere.

Cons

  • For me, there really are no cons. Nothing you can't get solved quickly.
CallHippo:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
Dialfire:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
CallHippo:

Company Information

CallHippo
Founded: 2016
United States
callhippo.com/
Dialfire:

Company Information

cloud IT Services
Founded: 2010
Germany
www.dialfire.com
CallHippo:

Alternatives

800.com

800.com

4.5 out of 5 stars
Dialfire:

Alternatives

CallHippo:
Talkroute

Talkroute

4.7 out of 5 stars
Dialfire:
T-Max Predictive Dialer

T-Max Predictive Dialer

T-Max Dialer & Communications
5.0 out of 5 stars
CallHippo:
Dialfire

Dialfire

cloud IT Services
5.0 out of 5 stars
Dialfire:
CallHippo:
MightyCall

MightyCall

4.8 out of 5 stars
Dialfire:
CallTools

CallTools

4.9 out of 5 stars
CallHippo:
Dialfire:
Readymode

Readymode

Readymode (formerly Xencall)
1.0 out of 5 stars
CallHippo:

Categories

Dialfire:

Categories

Auto Dialer Supported
Call Center Supported
Predictive Dialer Supported
Sales Dialers Supported
CallHippo:

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Not Supported
Queue Management Supported
Real-time Chat Not Supported
Reporting/Analytics Supported

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Not Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Not Supported

Business VoIP Features

Call Parking Not Supported
Call Recording Supported
Contact Management Supported
Encryption Not Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Not Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Not Supported
Virtual Extensions Supported
Web Conferencing Not Supported

Telephony Features

Auto-Dialer Not Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Not Supported
Telemarketing Management Not Supported
Voice & Data Integration Supported
VoIP Supported
Dialfire:

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Not Supported
FTC Compliance Not Supported
Lead Capture Supported
Lead Management Supported
CallHippo:

Integrations

HubSpot CRM Supported
HubSpot Customer Platform Supported
Microsoft Dynamics 365 Supported
Pipedrive Supported
Salesforce Supported
Zapier Supported
Zoho CRM Supported
Axis LMS Not Supported
Bigin by Zoho CRM Not Supported
Enthu.ai Supported
Firmao CRM Not Supported
Freshdesk Supported
Google Calendar Not Supported
Klaus Supported
Nekton.ai Not Supported
Outdoo AI Supported
Pronnel Supported
Shopify Supported
Zendesk Supported
Zoho CRM Plus Supported
Dialfire:

Integrations

HubSpot CRM Supported
HubSpot Customer Platform Supported
Microsoft Dynamics 365 Supported
Pipedrive Supported
Salesforce Supported
Zapier Supported
Zoho CRM Supported
Axis LMS Supported
Bigin by Zoho CRM Supported
Enthu.ai Not Supported
Firmao CRM Supported
Freshdesk Not Supported
Google Calendar Supported
Klaus Not Supported
Nekton.ai Supported
Outdoo AI Not Supported
Pronnel Not Supported
Shopify Not Supported
Zendesk Not Supported
Zoho CRM Plus Not Supported
CallHippo:
Claim CallHippo and update features and information
Claim CallHippo and update features and information
Dialfire:
Claim Dialfire and update features and information
Claim Dialfire and update features and information