Calabrio ONE vs. Twilio Flex Comparison


Calabrio ONE Calabrio	Twilio Flex Twilio	+	+
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Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook
Audience Call centers and businesses looking for a cloud call center software solution for their business needs		Audience Companies of all sizes looking to offer hyper-personalized customer communications across all channels
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial		Pricing $1.00/user Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software		Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Calabrio Founded: 1995 United States www.calabrio.com/products/calabrio-one/		Company Information Twilio Founded: 2008 United States www.twilio.com/en-us/flex
Alternatives Eleveo		Alternatives Local Measure Engage Local Measure
CallMiner Eureka CallMiner		Clickatell
Verint Workforce Engagement Verint		Infobip
OneContact CC Collab		Five9
VoiceBase View All		Talkdesk View All
Categories Call Center Workforce Optimization (WFO)		Categories Call Center Call Center Infrastructure (CCI) Call Monitoring Cloud Communication Platform Contact Center as a Service (CCaaS) Contact Center Quality Assurance Customer Communications Management Customer Engagement Customer Experience Customer Service Live Chat Workforce Optimization (WFO)
Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics		Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Workforce Optimization (WFO) Features eLearning Interaction Analytics Liability Recording Performance Management Quality Management Real-time Guidance Reporting Speech Analytics Surveying Workforce Management Show More Features Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management
Integrations AskSid Calabrio Quality Management CallFinder Daisee Enthu.ai IBM watsonx Assistant Make NetSuite New Era Pipedream Replicant SALESmanago Salesforce Spoke Phone Symbl The Thrive Platform WebRezPro Zapier Zendesk Zoom Phone Show More Integrations View All 2 Integrations		Integrations AskSid Calabrio Quality Management CallFinder Daisee Enthu.ai IBM watsonx Assistant Make NetSuite New Era Pipedream Replicant SALESmanago Salesforce Spoke Phone Symbl The Thrive Platform WebRezPro Zapier Zendesk Zoom Phone Show More Integrations View All 18 Integrations
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