CROSS-CRM

CROSS-CRM

CUSTOMER SQUARE
+
+

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Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies searching for a Quality Monitoring platform for customer interaction

Audience

Call centers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

CUSTOMER SQUARE
Founded: 2008
France
cross-crm.com/index.php/en/

Company Information

CallMiner
Founded: 2002
United States
callminer.com

Alternatives

Alternatives

Calabrio ONE

Calabrio ONE

Calabrio

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Speech Analytics Features

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Integrations

Akio
Altitude
Amazon Connect
Avaya Contact Center
Azure API Apps
Diabolocom
Facebook
Genesys Engage
Microsoft Dynamics 365
Oracle APEX
Provana ICAP
RingCentral Contact Center
Salesforce
Vocalcom
X (Twitter)
Zendesk
iAdvize

Integrations

Akio
Altitude
Amazon Connect
Avaya Contact Center
Azure API Apps
Diabolocom
Facebook
Genesys Engage
Microsoft Dynamics 365
Oracle APEX
Provana ICAP
RingCentral Contact Center
Salesforce
Vocalcom
X (Twitter)
Zendesk
iAdvize
Claim CROSS-CRM and update features and information
Claim CROSS-CRM and update features and information
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Claim CallMiner Eureka and update features and information