Buzzspot

Buzzspot

Buzzspot.co
+
+

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About

Buzzspot is a web-based AI assistant that businesses can add to customer-facing websites to answer visitor questions using their own website pages, documentation, product information, and uploaded files. It builds a searchable knowledge base from those sources and presents answers in an embedded chat experience. Businesses can use the assistant to handle common support questions, collect and qualify prospective-customer details, and offer appointment or demo scheduling. A shared conversation inbox lets staff monitor chats and take over when a person is needed. The service supports multiple languages and can be added with website-builder plugins or an embed script. It is aimed at e-commerce businesses, SaaS and technology companies, professional service providers, and web agencies seeking website support and lead-capture tools. Plans include monthly message allowances, assistant limits, and human-agent seats that vary by tier.

About

Zoho SalesIQ is a comprehensive live chat and chatbot platform that provides businesses with website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a single platform, making it a one-stop-shop for businesses looking to improve their customer engagement and overall customer experience. It comes equipped with a patented ring view for visitor identification in real time, lead scoring, built-in audio calling, screen sharing, profanity management, and different types of bots based on your business requirement. From a codeless bot builder to an advanced AI chatbot that can be integrated with OpenAI or Zia, Zoho's in-house LLM, SalesIQ has it all. The platform also includes instant messaging channels that integrate with Instagram, Telegram, WeChat, Line and more so businesses can reach prospects and customers on platforms they already use. SalesIQ is optimized to suit the customer communication needs of both B2B and B2C businesses of

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Small & Medium Businesses, Startups, E-Commerce & DTC Brands (Shopify, WooCommerce), Web, SEO & Marketing Agencies, Professional Services & High-Value Inbound Verticals (Real Estate, Dental & Healthcare Clinics, Legal Practices, Home Services), SaaS & Tech Platforms

Audience

Zoho SalesIQ can be used by businesses of all sizes across all industries. It's the most cost effective live chat and chatbot platform you can ever get.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$19
Essential: $19/month for 1,000 messages. Corporate: $49/month for 100,000 messages and up to three assistants. Enterprise: $99/month for 250,000 messages and up to five assistants. Monthly or annual billing is available; annual plans are advertised with two months free. Paid plans include a seven-day trial, and no setup fee is listed.
Free Version Not Supported
Free Trial Supported

Pricing

$0/month
Free: Three operator licenses, track and engage with 10K visitors/month, 100 chat sessions/month

Basic: $10/month/user, track and engage with 50K visitors/month, one custom chatbot, 1,000 chat sessions/month, chat routing

Professional: $17/month/user, unlimited chat sessions, five custom chatbots, track and engage with 100K visitors/month, instant messaging (IM) channels

Enterprise: $25/month/user, track and engage with 200K visitors/month, chat translation, company profile enrichment, 10 custom chatbots, Answer Bot, Autopilot
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.8 / 5
ease 5.0 / 5
features 4.5 / 5
design 4.5 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • When I had Zoho One, and had my site hosted through Zoho Sites, Zoho Sales IQ made a lot of sense for my live chat and contact us software.
  • SalesIQ makes it really easy to talk to visitors on your website. You can set it to send out a ping when visitors perform a specific action to initiate a conversation. I also like that it plugs into Zoho CRM so you can convert visitors into sales leads if you want to.
  • Zoho SalesIQ is a flexible visitor's engagement solution for websites. It provides real agent based and Bot based chat option. SalesIQ provides some of unique features which helps us to stay ahead of our competitors. the features are - - Bot for off hour chat -Supports real agent chat - Geo location of visitors - Tracking the visitors journey on website - Identifies New/Returning customers
  • Zoho SlaesIQ is an incredible client chat platform. It helps to makes the relation between companies and clients. The app is available in cross-platform. It helps in making new customers.

Cons

  • Lack of plugins compatible with the system was the largest con.
  • The mobile app has a long delay from the point when the user pings the chat and to when it actually rings on your phone.
  • SalesIQ is very effective tool to provide good user interaction with having a deeper insights/behavior of the visitor.
  • Zoho SalesIQ is a worthy app. Never faced any problem using its features.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Buzzspot.co
www.buzzspot.co

Company Information

Zoho
Founded: 1996
India
www.zoho.com/salesiq/

Alternatives

AiChatSale

AiChatSale

PandaWM

Alternatives

ChatBouncer

ChatBouncer

ChatBouncer (ZynVoss LLC)
HubSpot CRM

HubSpot CRM

HubSpot
Time Saver Bot

Time Saver Bot

Outsourcing Software Development SLLC
Act-On

Act-On

Act-On Software

Categories

AI Chatbots Supported

Categories

AI Chatbots Supported
Chatbot Supported
Conversational AI Supported
Lead Scoring Supported
Live Chat Supported
Marketing Supported
Sales Supported
Sales Enablement Supported
Sales Engagement Supported

Chatbot Features

Call to Action Supported
Context and Coherence Not Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Not Supported
Prediction Not Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Not Supported
Social Media Integration Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Not Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Not Supported
Speech Recognition Not Supported
Speech Synthesis Not Supported
Virtual Assistant Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Supported
Video Content Not Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Not Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Integrations

Google Analytics Supported
Shopify Supported
Wix Supported
WooCommerce Supported
WordPress Supported
BigCommerce Not Supported
Clicky Not Supported
CoSupport AI Not Supported
CoreCommerce Not Supported
GetResponse Not Supported
HubSpot CRM Not Supported
Make Supported
Mixpanel Not Supported
MyClassboard Not Supported
OpenCart Not Supported
PrestaShop Not Supported
Truto Not Supported
Unbounce Not Supported
Zoho CRM Plus Not Supported
osCommerce Not Supported

Integrations

Google Analytics Supported
Shopify Supported
Wix Supported
WooCommerce Supported
WordPress Supported
BigCommerce Supported
Clicky Supported
CoSupport AI Supported
CoreCommerce Supported
GetResponse Supported
HubSpot CRM Supported
Make Not Supported
Mixpanel Supported
MyClassboard Supported
OpenCart Supported
PrestaShop Supported
Truto Supported
Unbounce Supported
Zoho CRM Plus Supported
osCommerce Supported
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