Audience

Companies wanting a tool to create enterprise-grade AI chatbots

About InsertChat

InsertChat is an AI-powered customer communication platform that helps businesses manage inquiries across phone calls, website chat, email, SMS, and WhatsApp. The software provides an AI receptionist that answers customer questions using information from a company's website, documents, and other knowledge sources. Businesses can use InsertChat to capture leads, collect contact information, and schedule appointments through automated conversations. A centralized inbox brings customer interactions from multiple communication channels into one workspace for monitoring and follow-up. The platform supports human handoffs, allowing employees to take over conversations that require personal assistance. InsertChat also integrates with calendars, CRM systems, and other business applications to support customer communication and administrative workflows.

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Pricing

Starting Price:
$98/month
Pricing Details:
Pro $98/month, Growth $198/month, Scale $498/month, Enterprise from $998/month. A 7-day Pro trial requires a card; usage
uses monthly AI credits and phone or connected-service costs can vary.
Free Trial:
Free Trial available.

Integrations

API:
Yes, InsertChat offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 1.0 / 5
ease 3.0 / 5
features 1.0 / 5
design 2.0 / 5
support 1.0 / 5
More Reviews Write a Review

Company Information

InsertChat
United States
insertchat.com

Videos and Screen Captures

InsertChat Screenshot 1
InsertChat Screenshot 1 InsertChat Screenshot 2 InsertChat Screenshot 3 InsertChat Screenshot 4 InsertChat Screenshot 5 InsertChat Screenshot 6
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Online

InsertChat Frequently Asked Questions

Q: What kinds of users and organization types does InsertChat work with?
Q: What languages does InsertChat support in their product?
Q: What kind of support options does InsertChat offer?
Q: What other applications or services does InsertChat integrate with?
Q: Does InsertChat have an API?
Q: What type of training does InsertChat provide?
Q: Does InsertChat offer a free trial?
Q: How much does InsertChat cost?

InsertChat Product Features

Chatbot

Prediction Not Supported
Machine Learning Not Supported
Natural Language Processing Not Supported
Context and Coherence Not Supported
Payment Integration Not Supported
Call to Action Not Supported
Inline Media / Videos Not Supported
Social Media Integration Not Supported
Sentiment Analysis Not Supported
Reporting / Analytics Not Supported
Human Takeover Not Supported
Ready-made Templates Not Supported

Conversational AI

Virtual Assistant Not Supported
Intent Recognition Not Supported
On-Screen Chats Not Supported
Code-free Development Not Supported
Speech Recognition Not Supported
For Developers Not Supported
Omni-Channel Not Supported
Multi-Languages Not Supported
Speech Synthesis Not Supported
Sentiment Analysis Not Supported
Contextual Guidance Not Supported
Pre-configured Bot Not Supported
Reusable Components Not Supported

InsertChat Verified User Reviews

Write a Review
  • Lisa S.
    BDM
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Worse customer support EVER "

    Posted 2024-11-07

    Pros: It tries to have an easy chatbot creation and many features like whatsapp integration, calendar embed and lead capture. Key word is TRIES because it fails miserably

    Cons: Horrible customer support and rude founder. If you want to wait over 2 weeks for a useless answer then this is for you. The product actually works correctly maybe 2 out of 10 days.

    Overall: Horrible experience and asked for a refund after a month of trying to figure out what in the world was going on. Horrible customer support and the chat isn't even ready for beta version.

    Read More...
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