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About

Botfay is a unified business messaging platform that merges WhatsApp, Telegram and Instagram Direct into one shared team inbox. An AI assistant reads every incoming customer message, answers routine questions from a trained knowledge base, qualifies leads by asking clarifying questions, and follows up automatically with customers who go quiet - then hands the conversation to a human teammate the moment a personal touch is needed. Botfay is built for small and medium businesses, agencies and support teams that get heavy inbound traffic across multiple messaging channels and don't want a single message slipping through the cracks. Setup takes minutes: connect an existing WhatsApp Business number, Telegram bot or channel, and Instagram account, and Botfay starts answering right away, with humans free to jump into any conversation at any time.

About

Zoho SalesIQ is a comprehensive live chat and chatbot platform that provides businesses with website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a single platform, making it a one-stop-shop for businesses looking to improve their customer engagement and overall customer experience. It comes equipped with a patented ring view for visitor identification in real time, lead scoring, built-in audio calling, screen sharing, profanity management, and different types of bots based on your business requirement. From a codeless bot builder to an advanced AI chatbot that can be integrated with OpenAI or Zia, Zoho's in-house LLM, SalesIQ has it all. The platform also includes instant messaging channels that integrate with Instagram, Telegram, WeChat, Line and more so businesses can reach prospects and customers on platforms they already use. SalesIQ is optimized to suit the customer communication needs of both B2B and B2C businesses of

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Small and medium businesses, agencies and support teams handling high volumes of WhatsApp, Telegram and Instagram messages

Audience

Zoho SalesIQ can be used by businesses of all sizes across all industries. It's the most cost effective live chat and chatbot platform you can ever get.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

Contact us
Free Version
Free Trial

Pricing

$0/month
Free: Three operator licenses, track and engage with 10K visitors/month, 100 chat sessions/month

Basic: $10/month/user, track and engage with 50K visitors/month, one custom chatbot, 1,000 chat sessions/month, chat routing

Professional: $17/month/user, unlimited chat sessions, five custom chatbots, track and engage with 100K visitors/month, instant messaging (IM) channels

Enterprise: $25/month/user, track and engage with 200K visitors/month, chat translation, company profile enrichment, 10 custom chatbots, Answer Bot, Autopilot
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.8 / 5
ease 5.0 / 5
features 4.5 / 5
design 4.5 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • When I had Zoho One, and had my site hosted through Zoho Sites, Zoho Sales IQ made a lot of sense for my live chat and contact us software.
  • SalesIQ makes it really easy to talk to visitors on your website. You can set it to send out a ping when visitors perform a specific action to initiate a conversation. I also like that it plugs into Zoho CRM so you can convert visitors into sales leads if you want to.
  • Zoho SalesIQ is a flexible visitor's engagement solution for websites. It provides real agent based and Bot based chat option. SalesIQ provides some of unique features which helps us to stay ahead of our competitors. the features are - - Bot for off hour chat -Supports real agent chat - Geo location of visitors - Tracking the visitors journey on website - Identifies New/Returning customers
  • Zoho SlaesIQ is an incredible client chat platform. It helps to makes the relation between companies and clients. The app is available in cross-platform. It helps in making new customers.

Cons

  • Lack of plugins compatible with the system was the largest con.
  • The mobile app has a long delay from the point when the user pings the chat and to when it actually rings on your phone.
  • SalesIQ is very effective tool to provide good user interaction with having a deeper insights/behavior of the visitor.
  • Zoho SalesIQ is a worthy app. Never faced any problem using its features.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Botfay
Founded: 2025
Ukraine
botfay.com

Company Information

Zoho
Founded: 1996
India
www.zoho.com/salesiq/

Alternatives

Alternatives

Data2AIBot

Data2AIBot

Dreamious Inc.
HubSpot CRM

HubSpot CRM

HubSpot
Act-On

Act-On

Act-On Software
Ochatbot

Ochatbot

Ometrics

Categories

Categories

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

Instagram
Telegram
WhatsApp
CoreCommerce
DNN (DotNetNuke)
GetResponse
Google Tag Manager
Mad Mimi
Mailchimp
ProProfs Chat
Volusion
WordPress
Yola
Zoho Analytics
Zoho Campaigns
Zoho Desk
Zoho Mail
Zoho Payroll
Zoho RPA
osCommerce

Integrations

Instagram
Telegram
WhatsApp
CoreCommerce
DNN (DotNetNuke)
GetResponse
Google Tag Manager
Mad Mimi
Mailchimp
ProProfs Chat
Volusion
WordPress
Yola
Zoho Analytics
Zoho Campaigns
Zoho Desk
Zoho Mail
Zoho Payroll
Zoho RPA
osCommerce
Claim Botfay and update features and information
Claim Botfay and update features and information
Claim Zoho SalesIQ and update features and information
Claim Zoho SalesIQ and update features and information