BlueFolder vs. OTRS Comparison


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About Introducing BlueFolder – Your Ultimate Service Management Solution Unlock the full potential of streamlined service management with BlueFolder, the comprehensive software designed to empower your business. Whether you're a field service provider, maintenance team, or IT support organization, BlueFolder is your go-to solution for optimizing workflows, enhancing customer satisfaction, and boosting efficiency. Key Features: Intuitive Work Order Management Dispatch and Scheduling Customer Relationship Management (CRM) Mobile Accessibility Billing, Invoicing, and Payments Asset/Equipment and Contract Management Customizable Reporting Integration Capabilities Choose BlueFolder and experience the transformation of your service management operations. Elevate customer satisfaction, increase efficiency, and drive success with the power of BlueFolder at your fingertips.	About OTRS is a solution desk that can be used to support nearly any team in your company. It brings together all of the tools that make service management successful, including: - ticketing, - calendaring, - CMDB, - process management, - reporting, - multiple channels for customer access, - knowledge base, - service catalog and more. Your teams have all the information and workflows they need right at their fingertips so that they can offer seamless service and build customer satisfaction. Customers love the self-service options that are available through an external portal: You can share knowledge base articles, informational pages and allow them to send requests right to your team. The OTRS service management solution was awarded the SERVIEW CERTIFIED TOOL seal of approval.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Field service organizations of any size	Audience
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $40.00/month/user Pro - $100 for 2 users then $40 per user per month Pro Plus - $210 for 3 users then $60 per user per month Enterprise - $440 for 5 users then $80 per user per month Free Version Not Supported Free Trial Supported	Pricing Based upon needs. Contact sales@otrs.com for a quote. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 4.0 / 5 features 5.0 / 5 design 4.0 / 5 support 4.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros I like that it has a lot of features, especially that you can automatically create tickets from emails. You also have a lot of options for the frontend. Cons No cons. At first it's really hard, because the amount of functionality and settings is huge.
Training Documentation Supported Webinars Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information BlueFolder Founded: 2003 United States bluefolder.com	Company Information OTRS Group Founded: 2003 Germany www.otrs.com
Alternatives Resco Field Service+ Resco	Alternatives EcholoN mIT solutions GmbH
GeoOp Geo	N-able Take Control N-able
Repair-CRM E-Software	Mint Service Desk OPGK Software
Call of Service	Freshservice Freshworks
BigChange View All	Vivantio View All
Categories After-Sales Service Supported Asset Tracking Supported Building Maintenance Supported CMMS Supported Equipment Maintenance Supported Facility Management Supported Field Service Management Supported Home Services Supported IT Asset Management Supported IT Management Supported IT Service Supported ITSM Supported Maintenance Management Supported Professional Services Automation Supported Scheduling Supported Service Dispatch Supported Tradesman Job Management Supported Work Order Supported	Categories Business Process Management Supported Complaint Management Supported Field Service Management Supported Help Desk Supported Incident Management Supported IT Service Supported ITSM Supported Service Desk Supported Tradesman Job Management Supported Workflow Management Supported
Field Service Management Features Billing & Invoicing Supported Contact Database Supported Contract Management Supported Customer Database Supported Dispatch Management Supported Electronic Signature Supported Inventory Management Supported Mobile Access Supported Payment Collection in the Field Supported Quotes / Estimates Not Supported Routing Not Supported Scheduling Supported Service History Tracking Supported Time Clock Supported Work Order Management Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Not Supported Knowledge Management Not Supported Release Management Not Supported Self Service Portal Supported Service Catalog Not Supported Service Reporting Supported Ticket Management Supported ITSM Features Asset Tracking Supported Availability Management Not Supported Change Management Not Supported Configuration Management Not Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Supported Show More Features Asset Tracking Features Activity Tracking Not Supported Audit Trails Not Supported Barcoding / RFID Supported Checkout / Check-In Not Supported Depreciation Tracking Not Supported Disposal Tracking Not Supported Inventory Management Not Supported Location Tracking Supported QR Codes Not Supported Reservations Not Supported Service History Supported Building Maintenance Features Asset Tracking Supported Commercial Properties Supported Customer Database Supported Dispatch Management Supported Inventory Management Supported Job Costing Supported Job Management Supported Maintenance Scheduling Supported Residential Properties Supported Routing Not Supported Scheduling Supported Work Order Management Supported CMMS Features Asset Tracking Supported Calibration Management Not Supported Inventory Control Not Supported Key & Lock Management Not Supported Mobile Access Supported Preventive Maintenance Supported Purchasing Not Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Equipment Maintenance Features Customer Database Supported Dispatch Management Supported Equipment Tracking Supported Inventory Control Not Supported Job Management Supported Maintenance Scheduling Supported Warranty Tracking Supported Work Order Management Supported Facility Management Features Asset Management Supported Commercial Properties Supported Equipment Management Supported Facility Scheduling Not Supported Incident Management Supported Inspection Management Not Supported Inventory Control Not Supported Maintenance Tracking Supported Preventive Maintenance Supported Residential Properties Supported Room Scheduling Not Supported Schools Supported Space Planning Not Supported Vendor Management Not Supported Visitor Management Not Supported Work Order Management Supported IT Management Features Capacity Monitoring Not Supported Compliance Management Not Supported Event Logs Not Supported Hardware Inventory Not Supported IT Budgeting Not Supported License Management Not Supported Patch Management Not Supported Remote Access Not Supported Scheduling Supported Software Inventory Not Supported User Activity Monitoring Not Supported Maintenance Management Features Asset Tracking Supported Billing & Invoicing Not Supported Calibration Management Not Supported Dispatch Management Not Supported Inventory Control Not Supported Inventory Management Supported Key & Lock Management Not Supported Mobile Access Supported Planning Calendar Supported Predictive Maintenance Supported Preventive Maintenance Supported Purchasing Not Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Professional Services Automation Features Billing & Invoicing Supported Client Portal Supported Collaboration Tools Supported CRM Supported Document Management Not Supported Portfolio Management Not Supported Project Management Supported Proposal Generation Not Supported Quote Management Not Supported Resource Management Supported Time & Expense Tracking Supported Scheduling Features Alerts/Notifications Supported Appointment Scheduling Supported Automated Scheduling Not Supported Calendar Management Supported Class Scheduling Not Supported Employee Scheduling Not Supported Facility Scheduling Not Supported Group Scheduling Not Supported Interview Scheduling Not Supported Meeting Room Booking Not Supported Multi-Location Not Supported Online Scheduling Supported Payment Processing Not Supported Real-time Scheduling Supported Reservations Not Supported Resource Scheduling Supported Room Booking Management Supported Service Dispatch Features Billing & Invoicing Supported Call Center Management Not Supported Contract Management Supported Customer Database Supported Inventory Control Not Supported Job Management Supported Job Tracking Supported Mobile Access Supported Routing Not Supported Scheduling Supported Self Service Portal Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Work Order Features Contract Management Supported Customer Database Supported Dispatch Management Supported Inventory Control Not Supported Job Management Supported Preventive Maintenance Supported Quotes / Estimates Not Supported Recurring Appointments Supported Routing Not Supported Scheduling Supported Task Management Supported	Field Service Management Features Billing & Invoicing Not Supported Contact Database Supported Contract Management Supported Customer Database Supported Dispatch Management Not Supported Electronic Signature Not Supported Inventory Management Supported Mobile Access Supported Payment Collection in the Field Not Supported Quotes / Estimates Not Supported Routing Not Supported Scheduling Supported Service History Tracking Supported Time Clock Not Supported Work Order Management Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported ITSM Features Asset Tracking Supported Availability Management Supported Change Management Supported Configuration Management Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Not Supported Release & Deployment Management Supported Self Service Portal Supported Show More Features Business Process Management Features Access Controls / Permissions Supported Alerts / Notifications Supported Business Process Automation Supported Business Rules Management Supported Collaboration Supported Process Change Tracking Supported Process Mapping Supported Process Modeling & Design Supported Visual Workflow Management Not Supported Complaint Management Features Case Management Supported Complaint Classification Not Supported Corrective Actions (CAPA) Not Supported Customer Complaint Tracking Supported Feedback Management Supported Forms Management Supported Issue Tracking Supported Quality Assurance Management Not Supported Routing Supported Self Service Portal Supported Social Media Monitoring Not Supported Survey Management Supported Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Not Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Incident Management Features Audit Trail Supported Corrective Actions (CAPA) Not Supported Disaster Recovery Not Supported Incident Reporting Supported IT Incident Management Not Supported OSHA Compliance Not Supported Root-Cause Diagnosis Not Supported Safety Management Not Supported Task Management Supported Ticket Management Supported Service Desk Features Change Management Supported CMDB Supported Incident Management Supported IT Asset Management Supported Knowledge Base Supported Mobile Access Supported Procurement Management Supported Remote Control Not Supported Self Service Portal Supported SLA Management Supported Workflow Management Features Access Controls/Permissions Supported Approval Process Control Not Supported Business Process Automation Supported Calendar Management Supported Compliance Tracking Not Supported Configurable Workflow Supported Customizable Dashboard Supported Document Management Not Supported Forms Management Supported Graphical Workflow Editor Supported Mobile Access Supported No-Code Not Supported Task Management Supported Third Party Integrations Supported Workflow Configuration Supported
Integrations Conectys Not Supported Google Calendar Supported Help Desk Migration Not Supported Inserve Not Supported Jira Work Management Not Supported Microsoft Outlook Supported Netdata Not Supported Opsview Not Supported QuickBooks Desktop Pro Supported QuickBooks Online Supported QuickBooks Online Advanced Supported Rightworks Supported Shift Not Supported Workativ Not Supported Xero Supported Zero Incident Framework Not Supported openITCOCKPIT Not Supported Show More Integrations View All 7 Integrations	Integrations Conectys Supported Google Calendar Not Supported Help Desk Migration Supported Inserve Supported Jira Work Management Supported Microsoft Outlook Not Supported Netdata Supported Opsview Supported QuickBooks Desktop Pro Not Supported QuickBooks Online Not Supported QuickBooks Online Advanced Not Supported Rightworks Not Supported Shift Supported Workativ Supported Xero Not Supported Zero Incident Framework Supported openITCOCKPIT Supported Show More Integrations View All 10 Integrations
Claim BlueFolder and update features and information Claim BlueFolder and update features and information	Claim OTRS and update features and information Claim OTRS and update features and information