Blitzz

Blitzz

Blitzz Remote Support
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About

Companies use Blitzz Remote Support to get more done, increase profits, and improve customer satisfaction without frustrating users with complex software. The customer support industry needs a change. A remote video support platform can set your business apart. Blitzz has helped companies save time and money while increasing customer satisfaction. You've got to see it to believe it. Remote Support solves for problems across a wide range of industries. Experience how Blitzz helps companies achieve more. If you've been turned off by remote support tools in the past, it's because they failed to deliver the essential tools and experience required for a thriving support team.

About

Vizalia is a visual-assistance platform for customer service, after-sales, telesales and contact-center teams, including field-service organizations and BPOs. During a phone call, an agent sends the customer an SMS link that opens in a mobile browser without an app or account. The agent can view the customer's camera feed, annotate it and guide troubleshooting. For telesales, agents share offers, simulations and contracts during the call. Its 3D measurement feature reconstructs a space from smartphone video so agents can take measurements remotely. Vizalia integrates with telephony and CRM tools and provides a REST API. Pricing is based on annual visual-session volume, with unlimited users. The SaaS platform is ISO 27001 certified and hosted in France.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Field Service, Customer Care, Inspection, Insurance, Electric Charging

Audience

Customer service, after-sales, telesales, contact-center, field-service and BPO teams supporting customers by phone.

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$35/user/month
Free Version Supported
Free Trial Supported

Pricing

Vizalia charges for an annual volume of visual sessions, paid in advance. Per-session rates decrease at higher volumes, and users are unlimited. The agreement runs for three years, with annual prepayment and an option to exit after the first year with three months' notice. The session volume committed for the first year remains the commitment throughout the term.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Blitzz is very convenient and easy to use. It is a lifesaver for us with the wide aspects of features that allows us to remotely and efficiently fix technical problems.
  • Blitzz is comparatively easy to use software, no need to wait longer for App searching and downloading and provides best image and video quality. One having better internet connection can simply use blitz in any part of house for any detailed inspection. The most likely feature is its compatibility with android and laptops. Other softwares have too many complicated features which make them difficult to use for new user while Blitzz has nothing extra to create any confusion for end users. The customer support platform is very collaborative and actually interested in providing any type of technical support and well accommodating.
  • I love that I can send a link over SMS/WhatsApp and tell someone to open it in Chrome and just know that it will work. I have had almost no issues with the service in the several years that I have used it. My clients have found it easy to connect, and the screen share has been vital to my remote business.

Cons

  • I don’t find any problems using Blitzz. It has the best feature I could ever experience and I am satisfied with it. Blitzz does not require any downloads on your computer or mobile device and is easily the most beautifully designed video support software. I like the Markup and annotation feature, which allows me to capture photos and markup notes during a call with location and timestamp.
  • If you have poor network then the session interrupts again and again and makes virtual inspection difficult. Volume problem at initial stage of session is another problem, user has to stop or restart session again for better hearing. It can also be a challenge to train people get adapted to this kind of technology.
  • To be honest nothing! I think they should do a little more marketing, people don't know about them much! Except that all looks good and okay for me!

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Blitzz Remote Support
Founded: 2016
United States
www.blitzz.co

Company Information

Vizalia
Founded: 2016
France
vizalia.ai

Alternatives

Virtual Assist

Virtual Assist

Codafication

Alternatives

Plutomen Connect

Plutomen Connect

Plutomen Technologies

Categories

Categories

Field Service Management Features

Billing & Invoicing Not Supported
Contact Database Supported
Contract Management Not Supported
Customer Database Not Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported

Integrations

Accela Supported
Aircall Not Supported
Freshdesk Supported
Salesforce Supported
Salesforce Agentforce Service Supported
ServiceNow Supported
ServiceTitan Supported
Zendesk Supported
Zinier Supported

Integrations

Accela Not Supported
Aircall Supported
Freshdesk Not Supported
Salesforce Not Supported
Salesforce Agentforce Service Not Supported
ServiceNow Not Supported
ServiceTitan Not Supported
Zendesk Not Supported
Zinier Not Supported
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