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About

You can program Belva to initiate outbound calls with any objective, intent, or script that you specify. Want to book a doctor's appointment or restaurant reservation? Order food for delivery? Check your account balance. The possibilities are endless. Belva will follow your custom script and conversation flows to accomplish nearly any calling objective. One of Belva's key features is her ability to seamlessly navigate phone menus, including waiting on hold when needed. When she encounters a hold message or music, Belva will patiently remain on the line until a human representative becomes available. She can wait through multiple cycles of menus, prompts, and hold times to ensure she reaches the right department or person. This saves you time and frustration. Belva has robust memory and recall abilities to retain pertinent details throughout a call.

About

The ACD Panel monitors all live calls and can control Agent(s) behavior, while supervising the answering of the calls waiting in queue. Once the Panel is set, it automatically identifies long wait times and takes the right action(s) to resolve any issues. Automatically distribute your calls that are 'On Hold' calls to agents located anywhere in the world with a simple drag and drop on the Panel's screen. The live Panel will show you many statistics including the average caller's 'wait time'. This allows you to choose the correct course of action so as not to allow any unnecessary build up or excess callers waiting. The ACD panel provides the analysis of data to provide business intelligence as never before been available. This allows users to view interactive charts, queuing solutions in addition to monitor Agent's behavior and all related Performance concerns. You can configure and customize the dashboard with your personal data values to get a clear understanding of call center.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Institutions in need of an AI Tool that helps initiate outbound calls

Audience

Call centers and businesses looking for a cloud call center software solution for their business needs

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Belva
www.belva.ai/

Company Information

TeleBroad
United States
acd.telebroad.com

Alternatives

Alternatives

Orbox

Orbox

ORBCOM
MegaDialer

MegaDialer

Megacall

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

Wufoo

Integrations

Wufoo
Claim Belva and update features and information
Claim Belva and update features and information
Claim Telebroad ACD Panel and update features and information
Claim Telebroad ACD Panel and update features and information