Awesome SupportStructured Markets Group
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SeaTicketSeaCloud Labs
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Related Products
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About
Make customer support a breeze from within your wordPress site. Every action ever taken on every ticket is logged. You’re in complete control! Trigger automatic emails on six key events such as new ticket, ticket replied etc. All text and graphics is completely within your control. Get even more email options and events with our premium add-ons. Assign tickets to the agent with the least number of open tickets. Use our smart-agent add-on for even more sophisticated ticket routing. Add custom fields to your ticket forms, choosing from 13 field types – the most of any helpdesk plugin! Use our premium custom-fields add-on for even more power. Integrate complex logic and powerful forms with the Gravity Forms bridge. What use is a ticket if clients can’t attach files? Multiple attachments to each ticket is supported right out of the box – even in the free version!
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About
SeaTicket is an open-source, AI-powered support center that brings questions and issue reports from GitHub, Discord, Discourse, and email into one workspace. AI agents investigate each new question by searching related issues, past cases, and your knowledge base, then suggest a reply or a ticket. Your team approves, edits, or discards every suggestion, and approved replies post back to the original thread. When a question needs an engineer, it becomes a trackable ticket with an owner, internal discussion, and full context. Approved resolutions are saved to a searchable knowledge base that the team and agents reuse. SeaTicket integrates with Notion, Confluence, Linear, Jira, and Seafile. It includes API access, an external support portal, and unlimited team members on every plan. Use the hosted cloud or self-host the Apache 2.0 code.
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Anyone that has a Wordpress site in need of a Support plugin
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Audience
Open-source projects, software and SaaS teams, product teams, and support teams that handle community questions and customer issues across GitHub, Discord, forums, and email.
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$149 per year
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$0/month
Free plan: $0/month, with up to 1,000 issues and 100 AI credits per month. Paid plans start at $25/month.
Free Version
Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationStructured Markets Group
Canada
getawesomesupport.com
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Company InformationSeaCloud Labs
Founded: 2012
Singapore
seaticket.ai/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
Confluence
Not Supported
Discord
Not Supported
Discourse
Not Supported
GitHub
Not Supported
Groundhogg
Supported
Jira
Not Supported
Linear
Not Supported
Notion
Not Supported
Seafile
Not Supported
WordPress
Supported
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Integrations
Confluence
Supported
Discord
Supported
Discourse
Supported
GitHub
Supported
Groundhogg
Not Supported
Jira
Supported
Linear
Supported
Notion
Supported
Seafile
Supported
WordPress
Not Supported
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