CoreInteract by Altigen vs. XCastLabs Comparison


CoreInteract by Altigen Altigen Communications, Inc.	XCastLabs	+	+
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About Engage your customers throughout their entire journey – via voice and digital channels (chat, email, SMS, email, and social media). Integrate business communications with business systems, providing valuable information to your employees at every customer touchpoint. CoreInteract's simple drag and drop design enables you to quickly manage workgroups and routing rules to meet your unique business requirements. Configure the order and priority of which workgroup will receive inbound customer requests. CoreInteract allows you to manage your interactions natively in Teams without the need of a separate desktop application or software to install. Workgroup calls are clearly marked for your team members to easily differentiate between a customer call vs an internal call. CoreInteract can retrieve a Dynamics 365 customer record with each answered call, giving you more control and customer insight than ever before, including the ability to call a customer directly within Dynamics 365.	About The First and Still the Best in VoIP Communication! Our proprietary technology has been providing telecom services for over 20 years. XCast’s broad suite of products—Hosted IP-PBX, SIP Trunking, Carrier Services and Call Center Solutions—are available directly from XCastLabs or through our white label Resellers, our agent partners, carriers or call centers. XCast exceptional service, rates, and products meet the FCC standards for STIR/SHAKEN network compliance. XCast’s Hosted PBX solution is delivered over the Internet to any of your connected devices. Promotional plans start as low as $9.95 per month and include FREE Outbound minutes and a FREE Yealink Business Phone per extension. Sip Trunk Plans begin at $4.95 w/unlimited inbound minutes and free installation. Our Automatic Call Distribution (ACD) system has full reporting, automated customer callback, custom prompts, music on-hold, call recording, call monitoring (with whisper and barge-in), call transfer and more!
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Digital customer engagement platform for Microsoft Teams	Audience Residential, Small Business, Resellers
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $15/mo/user Pricing is based upon number of users for each channel of communication and additional modules required. Contact us for more information and details. Free Version Free Trial	Pricing $4.95/month Promotional Plans: Basic SIP Trunk $4.95 Unlimited Free Inbound Calls and Free Installation. 4 Trunk Minimum Order. Basic PBX $9.95 Free Office phone per extension, Free Installation and Inbound minutes. Check website for standard pricing. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.3 / 5 design 4.7 / 5 support 4.5 / 5 Read all reviews
	Pros & Cons from Real Users Pros First, the support is amazing. Handling the software is easy as it's UI is carefully designed and everything is within reach. I like quality of audio and video when conferencing. Call monitoring, encryption, voice recognition, and call recording are some other features I like. One thing that makes XCastLabs standout is the ease of connecting the business with its clients thanks to it'a business phone system features. I like that setting up the software as well as scaling is easy. It's effortless to use it and manage calls. This my favourite software more so because it brings employees together and connects us to our clients easily. Through collaboration and effective communication, we are able to push productivity to the sky. As a business call center, the software lets us interact with our business customers and partners easily thereby bettering business. I like the simplicity of the software more so the User Interface. The cost of the software is low compared to competitors It offers lot's of features aiding business communication. It's smooth when it comes to VoIP needs. I have used this software as a ca center ans aa business VoIP and I can say it offers the very best. From blended calls to manual dialer, this software has it all. It's effortless to use and handles business communication needs flawlessly. Cons It's not the most affordable VoIP solution in the market. Saying that XCastLabs is the best is an understatement as it's flawless. We have achieved so much with this software and I have no cons to list. It's an effortless software that never disappoints. It's one software that I have used successfully without downtime issues or malfunctioning and I therefore have no complaints.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Altigen Communications, Inc. Founded: 1994 United States www.altigen.com/coreinteract/	Company Information XCastLabs Founded: 2009 United States xcastlabs.com
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Categories Business Phone Systems Call Center Customer Engagement Customer Experience	Categories Business Phone Systems Business VoIP Call Center Cloud PBX IVR SIP Trunk Softphone Telephony Toll Free 800 Number Unified Communications White Label VoIP
Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Show More Features Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis	Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Show More Features Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement Cloud PBX Features Call Recording Call Routing IVR / Voice Recognition Ring Groups SIP Trunking Virtual Extensions Web Conferencing IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail SIP Trunk Features Automatic Fail-over Routing Call Data Records Caller ID Disaster Recovery e911 International Numbers Multiple DID Options PSTN Forwarding Toll-Free Numbers Softphone Features Audio / Video Conferencing Call Logging Call Recording Call Transfer Caller Identification Chat / Messaging Contact Management Fax Management Telephony Features Auto-Dialer Call Center Management Call Monitoring Contact Management Inbound Reporting IVR / Voice Recognition Outbound Reporting Predictive Dialer Telemarketing Management Voice & Data Integration VoIP Unified Communications Features Audio / Video Conferencing Calendar Management Call Recording Call Routing Chat / Messaging Fax Management File Sharing Mobile Access Multi-User Collaboration Voice Mail
Integrations Microsoft Teams Salesforce CommunityWFM Microsoft 365 Microsoft Azure Microsoft Dynamics 365 Microsoft Exchange Microsoft Outlook Microsoft Power BI Zendesk Zoho CRM Show More Integrations View All 10 Integrations	Integrations Microsoft Teams Salesforce CommunityWFM Microsoft 365 Microsoft Azure Microsoft Dynamics 365 Microsoft Exchange Microsoft Outlook Microsoft Power BI Zendesk Zoho CRM Show More Integrations View All 3 Integrations
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